Cons: Kayak search did NOT reveal rental agency was offsite. Switching site to airport doubled the cost. If not for call day a few days before, we would have been stuck finding transportation to Enterprise location at additional cost.
26 Oct 2016
Pros: Car was new and was a great ride
Cons: Your website did not disclose the original rental location was off site of the Sioux Falls airport causing an emergency last minute change in the reservations and a significant increase in the cost of the rental. I went back and doubled checked your website and it never disclosed. As a matter of fact, the search tool specifically showed the airport as the rental location. The confirmation showed the street address of the offsite location, but there is no way I could have known it was not the airport. If not for checking on the reservation a few days before, we would have shown up and had no car.
14 Dec 2016
Cons: Reservation at airport got moved to location across town due to lack of cars at the airport. This location closed before my flight landed and wouldn't do anything but cancel the reservation.
9 Jan 2017
Cons: First of all would not let my husband pick up the vehicle when he had taken time off work so could pack and get ready. Put us late leaving as I had to go after work to pick up car. Then they did not have the car we rented, a full size and wanted us to take a large SUV gas hog on a long road trip or a minivan. All we wanted was the car we had rented but got stuck with a minivan.
27 Mar 2017
Pros: GREAT CAR AND SERVICE
1 Apr 2017
Pros: Incredibly helpful people!
Cons: Only hard to buy for another driver online...
30 Mar 2017
Cons: When we got there, they said we had to take a cab to an offsite location to pick up the car or walk 1/2 mile. There were no other cars available at the airport location so we had to take a cab to our hotel and to all of our appts for the next 2 days.
28 Oct 2016
Great customer service!
Pros: At both locations the customer service was fantastic. Very respectful and friendly. Thank you!
1 Dec 2017
Pros: Great service, quick and met all my needs and questions. Saved $200 over other large car rental companies.
Cons: Was quoted $213; charged over $400. Asked if I had noted the mileage on the vehicle and made me feel in error that I had not. I will be much more vigilant the next time that I rent a car from someone else...
4 Feb 2017
Pros: Great, fast service. The car even had an ice scraper which was very much needed for my trip through South Dakota.
24 Feb 2017
Pros: Was easy to get and return car
3 Apr 2017
Pros: They worked with me and were very friendly. They did not have the car i had booked instead gave me a larger one without extra charges!
8 Apr 2017
Pros: Efficient pick up and drop off service. Great cars.
2 May 2017
Pros: quick pickup and drop off. Car was clean
Cons: The quoted price was $80 for 3 days, but we got charged for $120! They were dishonest about the extra charge. They never mentioned that we got charged extra. It was when I read the receipt carefully that we found that they over-charged us money
19 May 2017
Pros: Everything but price
Cons: Price more than double what most airports
25 May 2017
Pros: The check in and out process.
Cons: The additional charge for another driver. My husband and I are covered under the same insurance, why is there an added charge for the other to drive? Why just AAA. If price is the same, I will choose the other rental cat company for this reason.
1 Jun 2017
Pros: Loved the car, a Mazda 3. Was cute and great on fuel
28 Jun 2017
Pros: Nothing we did not get the car
Cons: Fine print. It said we needed a major credit card we missed that point and almost ruined our trip. So no credit card no car made us sad and depressed. Live and learn for next time.
Pros: They vehilce was clean inside and out. It rose smoothly. But it was a newer car so that is to be expected
Cons: I had a reservation for the rental. I got to the Alamo car rental place in Sioux Falls South Dakota, at 09:00 instead of 12:00 to pick up. The lady never told me there would be a charge for early pickup. I would have waited till 12:00 . Not a big deal. I was quoted $138.00 for a two day rental of the vehicle. I got charged $271.00 for the two days. So they took out $500.00 + out of my bank account. When I returned the vehilce in Fargo North Dakota, the same day ( 4 hours later) they ended up charging me the original price of $138.00 for the one day..... If Alamo car rental just doubles the reservation amount every time I will not be renting from Alamo again. Also when I picked up the vehicle from Sioux Falls, when they gave me the keys they guy said "is it you that rented the shi**y sonic? It is a peice of sh*t"
31 Oct 2016
Pros: Everything. Car made our trip even better.
Cons: Nothing. If I were to answer this completely accurately, I would say the only down side was that the car wasn't mine . It was excellent.
10 May 2017
Sam the agent gave best service ever
Pros: Attentive to our needs
24 May 2017
Pros: The car was wonderful to drive. I have rented from Alamo since the 1980's. Wish I had been smart enough to buy stock then. The only area that was a little different was a keyless ignition. New for me didn't take long to adjust. You have wonderful employees.
13 Jun 2017
Cons: The woman at the counter at pickup was extremely rude to each person in line.
24 Jul 2017
Pros: Arrived in Denver on way to Sioux Falls, united cancelled the flight and could rebook for 8:35 the next evening. That would have been 24 hours in Denver airport (after waiting in lines with hundreds of other people). Decided to drive there and complete the leg of trip must faster, I thought. Got to Denver Avis rental office, about 35 or so people were there, two to three rental agents were assisting other stranded people and a few reservations. Stood in line for over 2.5 hours while the agents processed in an epic glacial speed. When I finally get up to the counter, the manager (I assumed) appeared and was full of apologies. He did not know of the horrendous amount of wait time. Lobby was filthy. Car was filthy. A running light and a headlight were out on the car (less than 6000 miles). Never again. Denver airport's and its United hub need to get their sh!t together. No wonder my corporation offers trips that don't involve Denver in hire plans.
Cons: Didn't make it to Sioux Falls, United cancelled my flight. Rented from Denver. Never again.
21 Oct 2017
Pros: Value for money was great. Cheapest rates.
Vehicle was clean
Cons: 1. I was given a lower class vehicle originally.
Cons: I'm sending a letter to Corporate with my complaints.
26 Sep 2016
Car was not ready when I arrived. I had to wait 20
Cons: Car was not ready when I arrived. Reserved for 9 got there at 10. Girl at counter was unhappy and kept telling me might people did not do their job. I waited 20 minutes to get a car.
9 Nov 2016
Never using AVIS OR Hertz again if at all possible
Cons: Ordered a car for an employee like I have 50-70 times this year... Many with AVIS and Hertz... For the first time could not pick up the car with the same corp CC as all the other times with no problem as none of our cards have employee's names "embossed" on the card... To add it was 10:40 pm and no way to fix the issue... No help from anybody other than call back in the morning... Then the rate goes from $70 to $350 as all of a sudden they are "out of cars..." even though the one we reserved was sitting right there waiting for us...
18 Jun 2017
Smelled like cigarettes
Pros: Counter clerk was pleasant.
Cons: Car smelled like cigarettes and there was no orientation
27 Jun 2017
Pros: Upgraded to a nicer vehicle for just a few dollars more. Car was excellent, had many features and was fun to drive. I hated to turn the car back in. It was a great experience.
Cons: Drop off was confusing. The time for my drop off was before the counter opened - I was dropping off around 5:00 a.m. Other rental car agencies had signs about where to park the car for drop off. Avis had no signs. Eventually after circling the lot three times, I parked the car in a Avis spot. I figured they would figure out that it was a drop off.
Cons: First car had super strong smoke smell. Second was just faint. Annoying, but we had a funeral to go to. Major gripe was on return. Flights were cancelled and to get home we needed an alternate airport. Cost us a six-fold increase in price despite returning only two hours late. Felt we we had insult added to injury. Will think twice before using this company in the future.
3 Dec 2016
Cons: I was rejected because I had a debit cart instead of a credit card.
12 Jan 2017
Pros: Receiving the vehicle was easy, and returning it was even easier,
23 Nov 2017
Pros: Amanda, the counter person was excellent. Sincerely helpful.