Pros: Staff was friendly and helpful, especially at drop-off.
Cons: My car was booked to be picked up from the downtown St. Paul location, not from the MSP airport where I needed to pick it up from. I paid extra for airport fees, which is fine, but I would have preferred to know those fees would be charged up front, rather than feel like this information was withheld or that I was tricked. I own my mistake, but ask that you please make the location more obvious when bookings are made. At least 2 friends have had this experience when booking with a 3rd party like Kayak.
Pros: Fast and easy.
Pros: Loved the easy drop-off
Pros: Nothing the place was close on Saturday
Cons: To open Saturday s I lost my rental !! Because they wouldn’t open on Saturday
Pros: The staff was friendly and helpful and the pick up and drop off was super easy.
Cons: The Drivers seat was broken so I couldn't raise it. I had to sit on a pillow to drive it. It was a basic model, nothing electric but it did the job.
Pros: Staff was great and drop off worked fine.
Cons: Had a bad tire and had to spend an hour or so to drive to get it fixed.
Pros: The workers there are very respectful beautiful women and very helpful!!
Cons: Pick up was fast and easy truck was very clean. Drop off was easy also.
Pros: Staff was friendly, knowledgeable
Cons: The reservation had been changed to drop off the car at Union Station rather than the airport as we had made it. This was done to make the price look lower and avoid the airport drop off tax. The agent was able to change it but we did pay more than we were quoted.
Pros: Expedient pick up and drop off
Cons: Reservation was at 6, Hertz closed at 6. They actually closed early at 5:55 so when I arrived I couldn’t get my car I already paid for. I called customer support and they said it would be $1000 to get the same car from the airport. I hung up on this idiot and called again, the next person said $400.
Pros: Staff was fine, as was the pick-up. Drop-off was poor simply because we had been told that a staff member would be there on Saturday afternoon (June 8) to receive the car and issue the final bill/receipt. Unfortunately the office as closed. We did not know where to park the car, etc.
Cons: We should have been informed that the office would be closed, and we should have been instructed on exactly how to proceed in order to complete the business transaction.
Pros: Hertz is just half mile from my home. Staff are always efficient and friendly.
Cons: No owners manual for car. Had to go online to figure out how to fold down back seats.
Hertz has 1 car hire location in Saint Paul. Take a look at our Hertz hire location map to find the best car hires near you.