Book Hertz hire cars in Rockville

Reviews for Hertz in Rockville

Recent reviews

Traveller rating

Wonderful

3

Very Good

2

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

5

2.0

The car I reserved was not available and there were no others available. I had someone drive me 30 minutes to get there which could have been prevented if they had called me. I was very disappointed not to have a car after I had a confirmation number and was really counting on it. The workers in the store were nice, though.Reviewed 15 May 2023

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2.0

My true opinion on Hertz rental Agency is very poor. This company just come out of bankruptcy and will definitely going to the same in near future. . This is my second rentals online with third party reservations site. Everytime I went to Hertz I was told they don't have the vehicle I rented for that matter any vehicle similar for me to pickup. They have incompetent agent in every location I visited. I guess this is what you get for dealing with bankrupt company in the first place. DONOT DO IT, YOU WILL REGRET.Reviewed 27 Jul 2022

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2.0

Car was not availableReviewed 18 Jun 2022

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2.0

Hertz did NOT have my reservation. So I did NOT get a car. This is unacceptable, I want a refund.Reviewed 7 Jun 2022

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4.0

Car wasn’t properly cleaned and had a very uncomfortable stench of cigarette smokeReviewed 4 Jun 2022

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8.0

this location has a drop box so you can drop it off on SundayReviewed 24 May 2022

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2.0

The reservation indicated that the pick up time was 12:00 (noon). However, the store closed at noon! When I went to pick up the car passed noon, the store was closed and I couldn’t get any car. The email I got with pick up instructions was absolutely missleading!!! I demand a refund of my reservation. I had to rent another car that same day somewhere else. Hertz or Kayak was very disappointing. If I don’t get my refund I will never do business with any if these companies again. Hope you review the case and do better. Thanks!Reviewed 29 Nov 2021

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10.0

Pros:The staff was friendly, efficient and helpful. The drop off in New York is appealing. The most unfriendly, bossy and cold people I’ve experienced in a service industry.Cons:The people working in New York act like they hate their job and can’t be bothered to help you. When I was pulling into the hertz lot one of the workers were screaming at me to move up. He could have asked politely. I’ve lived in nyc for 15 years and this behavior is unacceptable. It’s a horrible client experience. Enterprise in NYC treats their customers much better.Reviewed 22 Apr 2021

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10.0

Pros:Staff was excellent and friendly. From The beginning i had a great experience. The car i got was clean and comfortable. It was ready for me when I arrived at the store. I was in and out in 10 minutes. I rented a mid-level SUV for my cross country road trip and got upgraded. It may have been because of lack of inventory but regardless it was a pleasant surprise. Best experience I’ve had renting a car.Cons:I was pretty happy with everything. I got more than i expected and the drop off was easy.Reviewed 30 Mar 2021

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10.0

Pros:ExcellentCons:N/AReviewed 15 Feb 2021

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8.0

Pros:Staff was good. Check in and Check out was quick and effortless.Cons:The car was covered in bird poop. Otherwise, everything else was great.Reviewed 5 Jan 2021

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8.4

Pros:Staff, drop offCons:No car when I arrived. I was taken to another location. Add an hour to my plans.Reviewed 17 Apr 2019

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More

• 7.9 /10Enterprise Rent-A-Car Hire Cars at Rockville
• 4.7 /10NextCar Hire Cars at Rockville

• What is the most popular car hire from Hertz in Rockville?

  Intermediate (Mercury Milan or similar) is the most frequently booked car hire type from Hertz in Rockville.

• How many car hire locations does Hertz have in Rockville?

  Hertz has 2 hire locations in Rockville. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Dulles Intl airport (IAD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Hertz have a car hire location at the airport: Reagan-National airport (DCA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes