Cons: Hertz notified me one day in advance that they did NOT have the vehicle I reserved almost one month in advance. They reported that there were none available nearby and there was no upgrade available either! I am still waiting for them to refund my money!
Pros: N/A see note below
Cons: We booked through Kayak when we arrived there was no record of our booking. So we rented two days later from Avis. Also I tried to book through AAA they said you had no agency in the airport you do. I picked okay as a rating because I don’t think it was your fault but you lost a sale and I thought you should know because in the past you have been excellent.
Pros: Great fuel economy.
Cons: Car smelled badly of smoke at pickup
Pros: NOTHING.. I FEEL LIKE WHEN YOU GET A CONFIRMATION NUMBER THAT SHOULD BE A DONE DEAL..
Cons: I recieved a confirmation number after speaking with a customer repetitive and got there to pick up my rental and was denied.. I made sure to let them know exactly what type of card was being used.. I was told NO PROBLEM EVERYTHING in order ready to go.. I get there with EVERYTHING I was told to have then denied due to credit check .. They were told I had NO CREDIT GOOD OR BAD.. I was told everything was in order NO PROBLEM not having ANY CREDIT..
Cons: We were unable to pick up the car due to Hertz wanting more money, even though we had already paid for the reservation in full through Kayak. This was not stated when we booked the car or in subsequent emails from Hertz.
Pros: Everything was super easy to deal with.
Cons: Nothing, everything was up to par
Cons: we waited almost an hour at the Panama City Airport to get our car. We were second in line for the car, but the attendant only worked with gold members if they were in their line so we had to wait until there was nobody in that line for us to get served
Cons: Easiest rent car return I have experienced
Pros: Pick up and drop off were very easy. The car we had was just right for our family.
Pros: They did not have a car!!! We had to get a friend to drive us!
Cons: They could have honored our reservation!! I the call saying they couldn’t honor your reservation the day of the rental! I had to get a friend to drive to the location... then I had to cancel on him!!!
The car I've rented was not available
Pros: When I came to the rental place, lady told me to look elsewhere, they have no vehicles available. So I've ended up with no vehicles at all. Why would you offer a rental deal if you have nothing available.
Cons: Very unprofessional
Cons: When I got to the airport, Hertz didn’t have a single car. The lady at the counter said they couldn’t actually guarantee my car until 24 hours following the reservation. In fact, of the seven or so car rental places at the airport, only one car rental place had a car. It was very expensive. So, I was stranded in the middle of nowhere without a vehicle until the next day.
Hertz has 2 car hire locations in Panama City. Take a look at our Hertz hire location map to find the best car hires near you.