Guest reviews
Overall rating
7.4
Good
Based on 3,848 reviews
Cleanliness
7.9
Comfort
7.7
Pick-up/Drop-off
7.5
Value for money
7.3
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
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great experience
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4.4
Cons: Prepaid 5 days in advance and did not receive the car class reserved. Reserved full sized truck and received a compact suv. Customer service was poor. Waited 15 minutes at counter for employee to return.
review from
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9.6
Week Long Stay In Texas
Pros: I liked that when I landed in Killeen, Texas I was able to take care of all the paperwork and get my car keys right next to the luggage pick up site while I waited for my bags. The car was well maintained and the price i was charged was reasonable. Dropping it off did not really present any hassle either.
review from
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4.4
Negative experience
Pros: The car was clean and in good shape.
Cons: The pickup location didn't have a car ready so we had to drive to another location to pickup a car and I was late to my meeting in Austin. The drop off hertz didn't register my drop off for a few days so I received several calls saying I hadn't dropped my car off. It was a very poor experience.
review from
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6.8
Long wait at counter with no one there
Pros: Good car, relatively inexpensive
Cons: There was no one at the counter when I arrived and I had to wait approximately 1/2 hour before someone came.
review from
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7.6
Cons: Took a bit longer than I expected to pick up the car
review from
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2.0
Never again
Pros: Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible service
Cons: Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible service
review from
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10.0
Pros: Just keep doing what you are doing it good!
review from
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2.0
Disappointed with available selection
Cons: I had reserved a car that was listed as a Ford Escort, or similar. No big deal. My beater car is an escort and it has a big trunk. When I arrived to pick up my rental, they had two cars to choose from. Both of which were hatchbacks with very limited space for luggage/cargo. I expressed my disappointment with them considering there were probably 50 cars on the Hertz lot, but none of them were for rental as they were for sale. They couldn't even upgrade me to a larger vehicle because there weren't any available. I declined the rental and asked for my $36 insurance refund and they said I would have to go through Kayak to get the refund. I know it was Thanksgiving weekend, and cars were scarce, but they should advertise if it is a hatchback or a regular car.
review from
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9.6
Week Long Stay In Texas
Pros: I liked that when I landed in Killeen, Texas I was able to take care of all the paperwork and get my car keys right next to the luggage pick up site while I waited for my bags. The car was well maintained and the price i was charged was reasonable. Dropping it off did not really present any hassle either.
review from
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10.0
Pros: Just keep doing what you are doing it good!
review from
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4.4
Cons: Prepaid 5 days in advance and did not receive the car class reserved. Reserved full sized truck and received a compact suv. Customer service was poor. Waited 15 minutes at counter for employee to return.
review from
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4.4
Negative experience
Pros: The car was clean and in good shape.
Cons: The pickup location didn't have a car ready so we had to drive to another location to pickup a car and I was late to my meeting in Austin. The drop off hertz didn't register my drop off for a few days so I received several calls saying I hadn't dropped my car off. It was a very poor experience.
review from
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2.0
Never again
Pros: Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible service
Cons: Nothing the car was so small . Stood there waiting on a rep for about 20 mins . They charged us twice for the rental an still have not been reimbursed . I will never go there again . Horrible service
review from
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2.0
Disappointed with available selection
Cons: I had reserved a car that was listed as a Ford Escort, or similar. No big deal. My beater car is an escort and it has a big trunk. When I arrived to pick up my rental, they had two cars to choose from. Both of which were hatchbacks with very limited space for luggage/cargo. I expressed my disappointment with them considering there were probably 50 cars on the Hertz lot, but none of them were for rental as they were for sale. They couldn't even upgrade me to a larger vehicle because there weren't any available. I declined the rental and asked for my $36 insurance refund and they said I would have to go through Kayak to get the refund. I know it was Thanksgiving weekend, and cars were scarce, but they should advertise if it is a hatchback or a regular car.
review from
Where can I find Hertz hire cars in Killeen?
4100 E. Stan Schlueter Loop, Hertz car rentals
Address
4100 E. Stan Schlueter LoopPhone
+1 254 519 2142FAQs about hiring a car from Hertz in Killeen
How many car hire locations does Hertz have in Killeen?
Hertz has 2 car hire locations in Killeen. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Fort Hood Regional Airport (GRK)?
Yes
Does Hertz offer shuttle or airport pick-up services from Fort Hood Regional Airport (GRK)?
Yes