Guest reviews
Overall rating
7.4
Good
Based on 3,876 reviews
Cleanliness
7.6
Comfort
7.5
Pickup/dropoff
7.0
Value for money
6.9
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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7.6
Cons: Hard to tell the difference between the airport and off airport sites. Very close in distance, very far in price.
review from
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7.2
Pros: Staff was great, pickup and drop off was easy, car was fine except some gum and contact lense cases in the middle of the front seats on the floor.
Cons: Know what type of insurance your credit cards have, what you bought online from priceline or wherever, and make sure that they don't overlap your coverage at the front counter. The insurance ends up costing as much as the car.
review from
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10.0
Pros: Staff was friendly and everything went smoothly.
review from
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7.6
Pros: Pick-up and drop-off went very smoothly, the staff was very friendly and helpful.
review from
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2.0
Soviet style service
Cons: Flight arrived at 5:30. By the time I picked up my bag, it was 5:55. Hertz closed at 6:00 with the lights out and employees gone. Called the location's phone number and was told that they close at 6 sharp and there was nothing they could do to help. Never got a car. Will I use Hertz again in the near future? NOPE!
review from
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5.6
Hertz changed the price
Pros: Car was clean
Cons: Took a long time to get the car hertz increased the price $50 because we were an hour early.
review from
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9.2
Very pleasant customer service
Pros: Very nice customer service both at pick up and drop off. Also, my vehicle got a flat, so I had to swap it out mid-vacation. While Hertz wasn't great about helping me get the flat fixed, they were willing to help find me an alternative vehicle. The man at the town where I got the new car was slow, as he said he'd never done a swap before, but very pleasant. So overall, a pretty good Hertz experience.
review from
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2.0
They did not reserve the correct vehicle
Cons: We had to cancel our rental and get a vehicle from Enterprise because they did not have the correct vehicle size reserved for us. Huge hassle!
review from
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10.0
As stated no issues
Pros: Car was ready and all costs were correct
review from
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2.0
You have to walk a mile to pick up your car!
Pros: Nothing,,,I ended up with National
Cons: When I got to the Hertz counter in the Appleton airport I was told that I had made my reservation with the Hertz store OFF of the airport. The clerk said that I could walk to the "other Hertz Rental location" which is a mile away from the airport. I had my luggage and had just got off of a 5 hour red eye. He also warned that some of the route was on a highway and there was no sidewalk, so be careful!!!! I walked over to the National counter and got a nice car for a good price.
review from
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6.8
Drop off is confusing at Milwaukee airport.
Pros: Pick up was smooth and car was clean.
Cons: When I drop the car off at the Milwaukee airport parking lot, some guy walks up checks out the car puts some things into his I iPad ands says ok you will receive a receipt via email. You get no documentation that you dropped off the car and what the charges are. 4 days have now past and I still don't have a receipt or proof that I dropped off the car. I called the Milwaukee hertz office and they say they have no record of me renting the car????????
review from
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4.0
had a problem with the car. Called. Finally got someone after trying
Pros: The car. The fact that I could return it to airport although rented off site
Cons: told them the problem. They refused to help. Told me to call the Hertz service. I got an independent auto mechanic. didn't like the $15 cab ride to pick up the car that was for 1 mile. You should provide a shuttle.
review from
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10.0
Pros: Staff was friendly and everything went smoothly.
review from
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9.2
Very pleasant customer service
Pros: Very nice customer service both at pick up and drop off. Also, my vehicle got a flat, so I had to swap it out mid-vacation. While Hertz wasn't great about helping me get the flat fixed, they were willing to help find me an alternative vehicle. The man at the town where I got the new car was slow, as he said he'd never done a swap before, but very pleasant. So overall, a pretty good Hertz experience.
review from
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10.0
As stated no issues
Pros: Car was ready and all costs were correct
review from
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7.6
Cons: Hard to tell the difference between the airport and off airport sites. Very close in distance, very far in price.
review from
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7.2
Pros: Staff was great, pickup and drop off was easy, car was fine except some gum and contact lense cases in the middle of the front seats on the floor.
Cons: Know what type of insurance your credit cards have, what you bought online from priceline or wherever, and make sure that they don't overlap your coverage at the front counter. The insurance ends up costing as much as the car.
review from
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7.6
Pros: Pick-up and drop-off went very smoothly, the staff was very friendly and helpful.
review from
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6.8
Drop off is confusing at Milwaukee airport.
Pros: Pick up was smooth and car was clean.
Cons: When I drop the car off at the Milwaukee airport parking lot, some guy walks up checks out the car puts some things into his I iPad ands says ok you will receive a receipt via email. You get no documentation that you dropped off the car and what the charges are. 4 days have now past and I still don't have a receipt or proof that I dropped off the car. I called the Milwaukee hertz office and they say they have no record of me renting the car????????
review from
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2.0
Soviet style service
Cons: Flight arrived at 5:30. By the time I picked up my bag, it was 5:55. Hertz closed at 6:00 with the lights out and employees gone. Called the location's phone number and was told that they close at 6 sharp and there was nothing they could do to help. Never got a car. Will I use Hertz again in the near future? NOPE!
review from
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5.6
Hertz changed the price
Pros: Car was clean
Cons: Took a long time to get the car hertz increased the price $50 because we were an hour early.
review from
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2.0
They did not reserve the correct vehicle
Cons: We had to cancel our rental and get a vehicle from Enterprise because they did not have the correct vehicle size reserved for us. Huge hassle!
review from
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2.0
You have to walk a mile to pick up your car!
Pros: Nothing,,,I ended up with National
Cons: When I got to the Hertz counter in the Appleton airport I was told that I had made my reservation with the Hertz store OFF of the airport. The clerk said that I could walk to the "other Hertz Rental location" which is a mile away from the airport. I had my luggage and had just got off of a 5 hour red eye. He also warned that some of the route was on a highway and there was no sidewalk, so be careful!!!! I walked over to the National counter and got a nice car for a good price.
review from
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4.0
had a problem with the car. Called. Finally got someone after trying
Pros: The car. The fact that I could return it to airport although rented off site
Cons: told them the problem. They refused to help. Told me to call the Hertz service. I got an independent auto mechanic. didn't like the $15 cab ride to pick up the car that was for 1 mile. You should provide a shuttle.
review from
Other suppliers in Appleton scored
Where can I find Hertz hire cars in Appleton?
N667 Communication Drive, Hertz car rentals
Address
N667 Communication DrivePhone
+1 920 739 4774FAQs about hiring a car from Hertz in Appleton
How many car hire locations does Hertz have in Appleton?
Hertz has 2 car hire locations in Appleton. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Outagamie County Airport (ATW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Outagamie County Airport (ATW)?
Yes
