Guest reviews
Overall rating
7.4
Good
Based on 3,882 reviews
Cleanliness
7.6
Comfort
7.5
Pick-up/Drop-off
6.9
Value for money
7.0
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
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7.2
Pros: I went to the wrong Hertz counter. I went to the one at the airport but I really had rented it from a counter about a 20 minute walk away. The woman behind the counter went way out of her way to ensure that I got to the right place comfortably. She was incredible.
Cons: I rented the car on Saturday to be brought back on Sunday. The woman at that counter did not tell me that the office would be closed on Sunday. I did not know how to return the car and did not feel confident that I did the right thing and was worried about being charged extra.
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2.0
Cons: The employees there were extremely rude and not willing to work with me whatsoever. Never going back. If I need to use a rental again, I'd rather go somewhere else than go back to that hertz and have that staff make me feel like a complete idiot. Horrible horrible customer service from the employees.
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10.0
Pros: Perfect. Quick clean and good customer service. Always like working with Hertz.
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10.0
Pros: Very nice staff. When I landed it was fast and perfect. I was nervous using a keyless fob on the edge I rented but the fellow at the desk... it was his third week and he was a delight! Said don’t worry! I can walk out and give you a quick lesson if you feel uncomfortable. No need for extra help and his instructions were clear and helpful. Will rent again in Appleton for our sons wedding in February 2020. Thanks very much
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7.6
Cons: Hard to tell the difference between the airport and off airport sites. Very close in distance, very far in price.
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7.2
Pros: Staff was great, pickup and drop off was easy, car was fine except some gum and contact lense cases in the middle of the front seats on the floor.
Cons: Know what type of insurance your credit cards have, what you bought online from priceline or wherever, and make sure that they don't overlap your coverage at the front counter. The insurance ends up costing as much as the car.
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10.0
Pros: Staff was friendly and everything went smoothly.
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7.6
Pros: Pick-up and drop-off went very smoothly, the staff was very friendly and helpful.
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2.0
Soviet style service
Cons: Flight arrived at 5:30. By the time I picked up my bag, it was 5:55. Hertz closed at 6:00 with the lights out and employees gone. Called the location's phone number and was told that they close at 6 sharp and there was nothing they could do to help. Never got a car. Will I use Hertz again in the near future? NOPE!
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5.6
Hertz changed the price
Pros: Car was clean
Cons: Took a long time to get the car hertz increased the price $50 because we were an hour early.
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9.2
Very pleasant customer service
Pros: Very nice customer service both at pick up and drop off. Also, my vehicle got a flat, so I had to swap it out mid-vacation. While Hertz wasn't great about helping me get the flat fixed, they were willing to help find me an alternative vehicle. The man at the town where I got the new car was slow, as he said he'd never done a swap before, but very pleasant. So overall, a pretty good Hertz experience.
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2.0
They did not reserve the correct vehicle
Cons: We had to cancel our rental and get a vehicle from Enterprise because they did not have the correct vehicle size reserved for us. Huge hassle!
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10.0
Pros: Perfect. Quick clean and good customer service. Always like working with Hertz.
review from
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10.0
Pros: Very nice staff. When I landed it was fast and perfect. I was nervous using a keyless fob on the edge I rented but the fellow at the desk... it was his third week and he was a delight! Said don’t worry! I can walk out and give you a quick lesson if you feel uncomfortable. No need for extra help and his instructions were clear and helpful. Will rent again in Appleton for our sons wedding in February 2020. Thanks very much
review from
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10.0
Pros: Staff was friendly and everything went smoothly.
review from
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9.2
Very pleasant customer service
Pros: Very nice customer service both at pick up and drop off. Also, my vehicle got a flat, so I had to swap it out mid-vacation. While Hertz wasn't great about helping me get the flat fixed, they were willing to help find me an alternative vehicle. The man at the town where I got the new car was slow, as he said he'd never done a swap before, but very pleasant. So overall, a pretty good Hertz experience.
review from
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7.2
Pros: I went to the wrong Hertz counter. I went to the one at the airport but I really had rented it from a counter about a 20 minute walk away. The woman behind the counter went way out of her way to ensure that I got to the right place comfortably. She was incredible.
Cons: I rented the car on Saturday to be brought back on Sunday. The woman at that counter did not tell me that the office would be closed on Sunday. I did not know how to return the car and did not feel confident that I did the right thing and was worried about being charged extra.
review from
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7.6
Cons: Hard to tell the difference between the airport and off airport sites. Very close in distance, very far in price.
review from
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7.2
Pros: Staff was great, pickup and drop off was easy, car was fine except some gum and contact lense cases in the middle of the front seats on the floor.
Cons: Know what type of insurance your credit cards have, what you bought online from priceline or wherever, and make sure that they don't overlap your coverage at the front counter. The insurance ends up costing as much as the car.
review from
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7.6
Pros: Pick-up and drop-off went very smoothly, the staff was very friendly and helpful.
review from
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2.0
Cons: The employees there were extremely rude and not willing to work with me whatsoever. Never going back. If I need to use a rental again, I'd rather go somewhere else than go back to that hertz and have that staff make me feel like a complete idiot. Horrible horrible customer service from the employees.
review from
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2.0
Soviet style service
Cons: Flight arrived at 5:30. By the time I picked up my bag, it was 5:55. Hertz closed at 6:00 with the lights out and employees gone. Called the location's phone number and was told that they close at 6 sharp and there was nothing they could do to help. Never got a car. Will I use Hertz again in the near future? NOPE!
review from
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5.6
Hertz changed the price
Pros: Car was clean
Cons: Took a long time to get the car hertz increased the price $50 because we were an hour early.
review from
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2.0
They did not reserve the correct vehicle
Cons: We had to cancel our rental and get a vehicle from Enterprise because they did not have the correct vehicle size reserved for us. Huge hassle!
review from
Other suppliers in Appleton scored
Where can I find Hertz hire cars in Appleton?
N667 Communication Drive, Hertz car rentals
Address
N667 Communication DriveHours
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday |
Phone
+1 920 739 4774FAQs about renting a car from Hertz in Appleton
How many car hire locations does Hertz have in Appleton?
Hertz has 2 car hire locations in Appleton. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Outagamie County airport (ATW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Outagamie County airport (ATW)?
Yes
