Car rental at Milwaukee Milwaukee-Mitchell Airport

Pros: when I got to rental counter in Mke- Marie argueed with me re. me wanting to return the car with a full tank of gas- so I got taken- a 10 gallon tank at $2 a gallon - and was charged 27....

Cons: when I got to rental counter in Mke- Marie argueed with me re. me wanting to return the car with a full tank of gas- so I got taken- a 10 gallon tank at $2 a gallon - and was charged 27....explain it better and given me my options- car was too small .....

Pros: None

Cons: Our reservation for a speciality van was at noon. We arrived at the location at 12:07 and the location was closed. The sign on the door and the website both said the location was open until 2:00. Avis was very unhelpful, insisting that it was my fault for “missing my appointment.” I told them that there were several steps they could have taken to make the situation a more customer service friendly experience, when the rental office saw they had a specialized reservation at noon, and they closed early, they should have had the courtesy to call us to alert us that our reservation was at closing time. The evening before, I called Avis to confirm the reservation, at that point the agent should have mentioned that the location closes at the time of my reservation. Neither steps were taken. I ended up having to drive to an airport location, and pick up a much smaller car, they didn’t have my specialty van in stock. I now have to pay $400 in shipping to get the remaining items shipped that was intended to go into the van. Avis customer service has been unhelpful, and maintains this is “my fault.” Buyer beware.

Pros: Never again this was my worst rental experience ever. I would never use Kayak or Thrifty again.

Cons: Using any rental company never using Kayak

Pros: We ended up having to cancel our reservation and lose 28.00 because the person at the counter ran my credit card and locked them up for 24 hours. I will never choose thrifty again. I ended up using national and they were so much nicer and more accommodating.

Cons: The person at the counter should of informed us about the credit issue. She did the same thing with the client before and after us. I also prepayed my rental and she added another 450.00 to the rental tab. Over 700.00 to rent a car for 7 days. National is a much better car rental company. I will never recommend thrifty.

Cons: The car was dirty when I picked it up. I filled the car with gas on college ave right by the airport and they charged me a gurl charge.

Pros: not really OK at best and could be better

Pros: Staff great

Cons: Computer system was so slow. The per person service time was about 40 minutes in our line. Next door another service provider completed 10 tranactions in the time it took Thrifty to process 2. I will try not to use Ghrift in Milwaukee again

Pros: Drop off was easy

Cons: At pick up I was asked if I wanted to up grade to a SUV, a Hyundai Kona is more like a sub compact. Barely enough trunk for two small suitcases, definitely not enough room for 3 or 4 people and luggage. And for this I paid 40 dollars extra a day. Live and learn.

Pros: Somewhat helpful staff.

Cons: Had car reserved in my name. Reader would not process ny credit card. They didn't have a chip reader!! Had to use my wife's card which meant a new rental agreement in her name. Computer kept crashing during process. Had to return the vehicle 2 days early and they wouldn't give me a refund.

Cons: I NEEDED a car to get to a meeting and the 1 1/2 hour wait at pickup was TOO long to make my SCHEDULED appointment. HAVING NO WAY TO cancel WAS Forced To go to TO ANOTHER CARRIER AND WAS CHARGED ANYWAY. Horrible customer service with no one to reach via phone for an hour. Never again!!

Bad customer service and was unsuccessful renting car

Pros: Nothing

Cons: The customer service rep didn’t allow for me to rent a car due to the fact they had to run my credit card twice. There was a mix up with my card company. I had it resolved with in minutes but they wrefused to run my card again. I had to walk next door to competitor which was very successful and courteous.

Bad customer service, ok car

Pros: Clean car and ran ok

Cons: Car needed maintenance, high pressure at pickup to take a larger car we didn't want. Up charging at drop off by double the fee for 1 hour past time. We ended up reasoning with them that that was ridiculous but lousy they even try for that much. Martha at MKE has a bad attitude, and finally ended up being helpful to work through this. Just lousy customer service in general.

It is worst

Pros: I did not like any thing

Cons: It took for me to take car for 3 hours,there is no rush but still waited for various reasons,car remote is not working,I want to change the booking on to different name,they are unable to help,they have three phone numbers to call,I called all three first one told to call second one and so on..third one waited on call for 30 min after that representative will talk to me and hang the call with out helping me,he will not call me back

Don't deal with Thrifty agent over the phone.

Pros: Ease of return when we got back to the airport.

Cons: I called night before that we would be arriving late. Girl on phone advised me the window would be closed, that I would not be able to get the car I had ALREADY paid for. When I asked to change the reservation she wanted to charge me almost double the price and said I could not pick up the car until the next morning. I said forget it I would take care of it when I arrived. When we arrived the window was closed but the neighboring agent (enterprise) was able to help me with my car rental! The agent on the phone was terrible, hard to understand, rude and gave me untrue information!