Car rental at Milwaukee-Mitchell Airport

Pros: Nothing

Cons: Do not rent from this company, there was so much wrong on multiple levels, first the credit card machine was faulty and it declined my card despite the fact i called my bank and confirmed that the card is working. The lady at the counter did not let me swipe my card, or enter the information manually as it is against their policy. I tired using different card, and same things happened. Second thing the lady at the counter was especially rude and unhelpful. Third i tried to cancel my reservation to rent from other company they stated that they will charge me a cancellation fee.

Cons: Clerk was very unprofessional, talked to me like I needed to use dollar. Left counter and went to Alamo and had a car in 5 minutes. I will use dollar in the future but not with a clerk that makes me feel uncomfortable. I’m a customer.

Pros: My plans changed, and my drop off was earlier and dollar was not able to credit me, upgrade me or refund me because I paid in advance.

Cons: Would be nice to be put first as the customer seeing how my travel plans changed and I advised up front on pick-up; no credit, refund or small upgrade...they just kept 2 days of my prepaid reservation. Good for Dollar, not good for me the customer.

Pros: The staff was helpful but not pleasant. The drop-off was easy.

Cons: We picked managers choice and they chose the smallest size vehicle, they could have chosen better.

Pros: Drop off was ok but a very long line. It shouldn't take 30 minutes to return a car.

Cons: Need better organization

Miserable Customer Servicd

Cons: When I arrived, the woman working at the counter asked if I wanted to upgrade. I said no. I asked to add liability insurance. When she printed the initial copy of my rental record, it had both extensive additional insurance charges and an upgrade fee. I asked her to remove both of those and said clearly that I did not want to upgrade the vehicle. Now that I have returned the vehicle, I reviewed my final charges and see that there is a $90 upgrade fee included. I called the customer assistance line, but they stated they did not have the ability to do anything more than give me 50% back on my card. They were generally unpleasant and unhelpful. While I understand the contractual obligations of a rental agreement, I am deeply frustrated and disappointed with the representative at the Dollar counter in Milwaukee. At worst, she intentionally misled me; at best, she made a careless mistake that is costing me over $100 when you account for taxes and fees. This feels deceptive and I will not rent with them again.