2.0
First of all, our rental agreement said we needed to pick up the car in terminal one. So we travelled from terminal two to terminal one to pick up the car. And then we had to stand in the lineup for three hours! To pick up the car. To only be told that our car was at terminal two, so to prevent having to go all the way back to firm terminal two, we rented a more expensive car to get on our way. We will never be renting from them again.Reviewed 17 Jul 2026
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6.0
It was easy to find and the staff were friendly. The car I got was smaller than advertised (said 4 bags, more like 2 fit) so they tried to upsell me to an electric car of the same model which also didn’t work. They then switched me to another car which was decent but by that time it had been an hour of figuring things out. When I returned the vehicle at the time I left they still charged me for an extra day. Total rip off!Reviewed 29 Apr 2026
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10.0
Very pleasant on pick up. A little confusing in airport to drop off.Reviewed 22 Mar 2026
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2.0
Lost money for nothing will never use kayak again and will make sure family or friends don’t use!Reviewed 19 Dec 2025
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2.0
Didn’t realize it was an electric car - asked to pay to switch to a hybrid or gas’s due to planned long drive. Staff member refused & was rude. Didn’t try to understand & kept speaking in French even though I asked for English. Gave small electric car with NO charging cord & the charging port on the car didn’t match any of the charging ports available on the road or in the town we visited. We spent more time looking for & staying at a charging station than we did being able to do our planned tours of the area. Agent didn’t explain return process for an early morning return & I circled the airport twice before figuring it out.Reviewed 1 Dec 2025
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8.0
Long line for pick up. For some reason the process seemed overly complex.Reviewed 10 Nov 2025
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4.0
Tha car I rented was not available at the time scheduled. I waited for 1 hour and received a complete dirty one inside.Reviewed 7 Jan 2025
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2.0
Got a WAY smaller car than we were supposed too, it did not fit our luggage and kids. It smelt AWFUL in it. Charged me $400 after the fact with no explanation, no bill, no breakdown of why. The car was clean, and virtually sat on a driveway for 10 days minus the drive to and from the airport (5 hours each way). Horrendous pick up service.Reviewed 15 Nov 2024
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2.0
Over charged me and did not honour the booking price. No washer fluid provided. I was also charged for an extra day because of an extra hour of drop off time.Reviewed 27 Sept 2024
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2.0
The car was really dirty, with all sort of crumbs, and found a cockroach running in between front seat…Reviewed 19 Aug 2024
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2.0
Reserved a car when showing up late because of the flight being late they told me they didn’t have the car I reserved and “ up graded me to a car double the price “ definitely last time using themReviewed 31 Jul 2024
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6.0
Pick up and the airport was great. Staff very friendly and helpful. We had more luggage than expected to had to size up. Car was dirty which made condition difficult to assess. Luckily I took photos as they went over it with a fine tooth comb at drop off. My son was a little sick in the car so they charged for cleaning. Fair enough but £135 felt like a lot for what was probably going to be 5 mins with bucket of hot water.Reviewed 9 Jul 2024
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