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Paris Charles de Gaulle Airport car hire reviews and directory
Rated no. 1
keddy by Europcar
Best rated
10.0 Excellent (1 review)
2 locations at Paris Charles de Gaulle Airport
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keddy by Europcar reviews
Car hire locations
keddy by Europcar
Locations at Paris Charles de Gaulle Airport
Charles De Gaulle Apt Terminal 1 Niveau Arrivee Porte 26
01 48 62 38 75
Charles De Gaulle Apt Terminal 2
+33 8 25 82 54 90
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keddy by Europcar reviews at Paris Charles de Gaulle Airport
Rated no. 2
Europcar
7.7 Good (22 reviews)
3 locations at Paris Charles de Gaulle Airport
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Europcar reviews
Car hire locations
Europcar
Locations at Paris Charles de Gaulle Airport
Charles De Gaulle Apt Terminal 1
+33 8 25 82 54 90
Charles De Gaulle Apt Terminal 2
+33 8 25 82 54 90
Charles De Gaulle Apt Terminal 2f
+33 8 25 82 54 90
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Europcar reviews at Paris Charles de Gaulle Airport
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8.4
Pros: Easy dropoff
Cons: Picking up was confusing. Felt they were trying to upsell us. We were fine with our little manual car (4 Americans with 4 big pack backs). Wouldn’t want a bigger car on the little roads
review from
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5.6
Pros: The car was nice enough.
Cons: The drop off location on our contract was closed when we arrived before the agreed time so we could not leave the car. The 4 phone lines we could find were either unattended at the time we called, or blocked to international callers (we have a US number). Other location in Dieppe was also closed.
review from
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10.0
Well done Eurocar
Pros: All we need in life is for things to do what they say they will, and Eurocar did that in spades.
Cons: Why was I charged €300 when I thought I had already paid through Kayak?
review from
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10.0
Smooth experience
Pros: Quick car delivery Professional service Exactly the car that I wanted
Cons: Clerk made a comment that I "should have" picked up the car at the terminal in my booking (2E) instead of 2A. First time I hear a remark like that from a car rental. For me that is one of the reasons why I only rent directly with one of the major rental companies to avoid surprises...
review from
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8.8
Good service and car, drop off needs work
Pros: They gave us a good car and a good deal.
Cons: CDG airport drop off location was confusing and there was nobody there to help.
review from
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9.6
The overall experience was simply superb.
Pros: The overall experience was great. From the pick up to the drop off inclusive of the car itself. The staff was very friendly, professional and helpful.
Cons: Since I am not an EU resident, I was not aware that I should be carrying my UAE driving license along with my International driving license which I did prior to departure. The staff at Europcar needed to see my UAE driver's license and I was lucky to have an e-copy on my phone..Please ensure you mention this on your site to avoid issues with clients.. Nothing major but an important detail to highlight to future customers
review from
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2.8
Pros: Picking up the car in Germany was a very easy, straightforward experience.
Cons: Trying to find the after-hours drop-off point was extremely--and unnecessarily--difficult. There was no "Europcar" sign visible anywhere on the outside of the station so I circled several times before pulling into an unmarked driveway. Amazingly, it turned out to be the right driveway because at the bottom of the ramp I noticed a small "Europcar" sign. I then drove through the garage following the "rental return" signs, but there was no central rental return area or instructions for dropping a car after hours. I drove through the parking lot for about 15 minutes looking for a drop off area then got to a gated exit where I could go no further. As a result, I parked the vehicle in a nearby vacant Europcar stall. I then went looking for the office on foot, finding it after a full half-hour of walking the entire station. The office was (obviously) closed so I telephoned the help numbers on my agreement. The person I was ultimately able to speak with told me to simply leave the keys in the mail slot. But there was no mail slot. So I took the key to my hotel and returned the next morning to check-in the car. It was a frustrating, tedious experience and the worse possible way to begin a visit to Paris.
review from
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10.0
Well done Eurocar
Pros: All we need in life is for things to do what they say they will, and Eurocar did that in spades.
Cons: Why was I charged €300 when I thought I had already paid through Kayak?
review from
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10.0
Smooth experience
Pros: Quick car delivery Professional service Exactly the car that I wanted
Cons: Clerk made a comment that I "should have" picked up the car at the terminal in my booking (2E) instead of 2A. First time I hear a remark like that from a car rental. For me that is one of the reasons why I only rent directly with one of the major rental companies to avoid surprises...
review from
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8.8
Good service and car, drop off needs work
Pros: They gave us a good car and a good deal.
Cons: CDG airport drop off location was confusing and there was nobody there to help.
review from
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9.6
The overall experience was simply superb.
Pros: The overall experience was great. From the pick up to the drop off inclusive of the car itself. The staff was very friendly, professional and helpful.
Cons: Since I am not an EU resident, I was not aware that I should be carrying my UAE driving license along with my International driving license which I did prior to departure. The staff at Europcar needed to see my UAE driver's license and I was lucky to have an e-copy on my phone..Please ensure you mention this on your site to avoid issues with clients.. Nothing major but an important detail to highlight to future customers
review from
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5.6
Pros: The car was nice enough.
Cons: The drop off location on our contract was closed when we arrived before the agreed time so we could not leave the car. The 4 phone lines we could find were either unattended at the time we called, or blocked to international callers (we have a US number). Other location in Dieppe was also closed.
review from
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2.8
Pros: Picking up the car in Germany was a very easy, straightforward experience.
Cons: Trying to find the after-hours drop-off point was extremely--and unnecessarily--difficult. There was no "Europcar" sign visible anywhere on the outside of the station so I circled several times before pulling into an unmarked driveway. Amazingly, it turned out to be the right driveway because at the bottom of the ramp I noticed a small "Europcar" sign. I then drove through the garage following the "rental return" signs, but there was no central rental return area or instructions for dropping a car after hours. I drove through the parking lot for about 15 minutes looking for a drop off area then got to a gated exit where I could go no further. As a result, I parked the vehicle in a nearby vacant Europcar stall. I then went looking for the office on foot, finding it after a full half-hour of walking the entire station. The office was (obviously) closed so I telephoned the help numbers on my agreement. The person I was ultimately able to speak with told me to simply leave the keys in the mail slot. But there was no mail slot. So I took the key to my hotel and returned the next morning to check-in the car. It was a frustrating, tedious experience and the worse possible way to begin a visit to Paris.
review from
Rated no. 3
Avis
7.5 Good (16 reviews)
1 location at Paris Charles de Gaulle Airport
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Avis reviews
Car hire locations
Avis
Locations at Paris Charles de Gaulle Airport
Aeroport Roissy Ch De Gaulle
+33 8 20 61 16 20
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Avis reviews at Paris Charles de Gaulle Airport
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4.0
Be ready to wait to get your car at CDG/Paris
Pros: The car itself was newer (20,000 miles) and met our transportation needs.
Cons: Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.
review from
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4.4
Very Bad Service
Pros: Nothing
Cons: My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.
review from
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10.0
Super easy to drop off your car!
Pros: Friendly staff, all of whom spoke English. Drop off at CDG was exceedingly easy, easier than at most US airports for sure. The international terminal is literally 10 steps away when you're done. Overall a great experience.
Cons: This has nothing to do with Avis, but the signage to get to the rental return for Terminal 2E can be rather hard to follow. Be sure to go to the return area for you terminal-there are 2 drop off locations!
review from
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10.0
Pros: The gentleman at the counter was the best I've ever had and I've rented hundreds of vehicles.
review from
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2.0
Damage claims were trumped up
Cons: They switched cars promising a FIAT and giving me an underpowered Citroen. When I dropped it off they noted four points of scratched paint that I did not incur....and didn't even notice upon pick up. I just feel as though Avis has used and abused me.
review from
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6.8
Cons: Pick up time
review from
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10.0
Super easy to drop off your car!
Pros: Friendly staff, all of whom spoke English. Drop off at CDG was exceedingly easy, easier than at most US airports for sure. The international terminal is literally 10 steps away when you're done. Overall a great experience.
Cons: This has nothing to do with Avis, but the signage to get to the rental return for Terminal 2E can be rather hard to follow. Be sure to go to the return area for you terminal-there are 2 drop off locations!
review from
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10.0
Pros: The gentleman at the counter was the best I've ever had and I've rented hundreds of vehicles.
review from
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4.0
Be ready to wait to get your car at CDG/Paris
Pros: The car itself was newer (20,000 miles) and met our transportation needs.
Cons: Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.
review from
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4.4
Very Bad Service
Pros: Nothing
Cons: My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.
review from
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2.0
Damage claims were trumped up
Cons: They switched cars promising a FIAT and giving me an underpowered Citroen. When I dropped it off they noted four points of scratched paint that I did not incur....and didn't even notice upon pick up. I just feel as though Avis has used and abused me.
review from
Rated no. 4
Hertz
7.4 Good (19 reviews)
1 location at Paris Charles de Gaulle Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Paris Charles de Gaulle Airport
Aeroport Charles De Gaulle
+33 8 25 88 97 55
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Hertz reviews at Paris Charles de Gaulle Airport
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2.0
Cons: This is the worst Hertz location I have ever been to. We waited in line to speak to an agent and as soon as we got to the front the person got up and walked away. Once we finally got an agent and ordered the car it took an additional 40 min to get the car to our location as it was in another garage?
review from
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10.0
Car in Paris
Pros: It was easy and most were helpful at getting us going!
Cons: Not great signage to find the rental car location
review from
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10.0
Pros: Everything
Cons: Nothing
review from
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6.4
Car not as advertised...
Pros: Clean car and easy pick up.
Cons: Kayak stated an Opal Vivaro or similar which is passenger van. Our car from Hertz was a small Ford C Max, which is in a whole different class. Taking the similar aside, Hertz stated the vehicle seated 7 plus luggage. If you consider one small handbag luggage, then sure it fits luggage. Slightly dissppaointed and had to re arrange travels due to the other than “similar” Car.
review from
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2.0
Cons: We got in late on flight, they gave our car away. Made us pay for days not used and charged for an upgrade we didn't want. Never again.
review from
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4.8
Very poor service upon pickup and dropoff.
Pros: The car only.
Cons: Very bad service.
review from
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8.0
Directions
Pros: The directions on the website left me at the wrong place. When I phone in they were unable to help. After three calls they stopped answering. It took me two hours scouring a five block radius to find that it was at the train station. How easy was that? Why did no one at the customer service desk know to simply tell me??!
review from
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10.0
Auto a Parigi
Pros: E' stato facile e gli addetti sono stati più che disponibili a farci partire!!!!
Cons: Segnaletica non buona per trovare la posizione dell'autonoleggio
review from
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10.0
Pros: Tutto
Cons: Niente
review from
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4.8
Servizio scarso sia al ritiro che alla riconsegna.
Pros: Solo l'auto.
Cons: Servizio davvero pessimo.
review from
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10.0
Car in Paris
Pros: It was easy and most were helpful at getting us going!
Cons: Not great signage to find the rental car location
review from
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10.0
Pros: Everything
Cons: Nothing
review from
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10.0
Auto a Parigi
Pros: E' stato facile e gli addetti sono stati più che disponibili a farci partire!!!!
Cons: Segnaletica non buona per trovare la posizione dell'autonoleggio
review from
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10.0
Pros: Tutto
Cons: Niente
review from
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2.0
Cons: This is the worst Hertz location I have ever been to. We waited in line to speak to an agent and as soon as we got to the front the person got up and walked away. Once we finally got an agent and ordered the car it took an additional 40 min to get the car to our location as it was in another garage?
review from
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6.4
Car not as advertised...
Pros: Clean car and easy pick up.
Cons: Kayak stated an Opal Vivaro or similar which is passenger van. Our car from Hertz was a small Ford C Max, which is in a whole different class. Taking the similar aside, Hertz stated the vehicle seated 7 plus luggage. If you consider one small handbag luggage, then sure it fits luggage. Slightly dissppaointed and had to re arrange travels due to the other than “similar” Car.
review from
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2.0
Cons: We got in late on flight, they gave our car away. Made us pay for days not used and charged for an upgrade we didn't want. Never again.
review from
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4.8
Very poor service upon pickup and dropoff.
Pros: The car only.
Cons: Very bad service.
review from
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4.8
Servizio scarso sia al ritiro che alla riconsegna.
Pros: Solo l'auto.
Cons: Servizio davvero pessimo.
review from
Rated no. 5
Budget
6.6 Good (32 reviews)
2 locations at Paris Charles de Gaulle Airport
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Budget reviews
Car hire locations
Budget
Locations at Paris Charles de Gaulle Airport
Paris Roissy Cdg Terminal 1
+33 8 21 23 06 41
Paris Roissy Cdg Terminal2 E/F
+33 8 21 23 06 41
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Budget reviews at Paris Charles de Gaulle Airport
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2.8
Pros: Nothing.
Cons: Rental desk was absolute chaos. No one had a car ready for them, and waiting 45 minutes for reserved cars led to a lot of frustration. When our car finally arrived it had not been washed and had 1/2 tank of gas, but no one said this to us. Customer service was poor.
review from
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8.0
Pros: Good price. Nice little (brand new) car. Friendly staff at pick-up (CDG airport) and drop-off (Gare de Lyon, Paris).
Cons: Long wait to pick up car at Roissy CDG airport (over 45 minute wait before talking to an agent). Clearly not enough personnel at the counter.
review from
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3.6
Pros: Even with reservation had to wait over 2.5 hrs to get a car. Manager made all kinds of promises that he failed to deliver on.
Cons: Eurocar.
review from
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4.4
Pros: Understaffed. They rented me a damaged car, and no one was there for the check-in.
Cons: More staff!
review from
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3.6
Pros: Literally nothing about the process or pickup, dropoff, or the car itself was good or what we had booked. Horrible experience all the way through.
Cons: 1) They could have had the actual car we reserved (clearly stated as a convertible), but that did not 2) When they learned they didn't have the car we reserved, the desk staff did absolutely NOTHING to help, saying it was up to us to call Budget help and deal with it. They were rude
review from
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4.8
Pros: The car itself was fine. I appreciated the labeling on the fuel tank so people can know what fuel to put in the car
Cons: I didn’t like that I was quoted one price online then given an inflated amount when I showed up in person. The woman who handled my rental knew I didn’t speak or write French but had me signing and reviewing documents in French.
review from
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2.0
Kayak and Budget do not honor reservation. It's a SCAM
Cons: The rental was paid up front for an OPEL Vivaro or similar vehicle. Arriving in Paris I found from Budget that I coulld only rent an Opel Vivaro or similar vehicle for 600 more euros. For the payment I made, I received a Ford XMAX which is significantly smaller than the Opel Vivaro. Be careful when booking and paying a reservation with Kayak, it is better to book directly with budget or a different rental company.
review from
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9.2
Two-week rental in France
Pros: I signed up for a compact car, but when picking it up at the counter the Budget person upgraded me to a late model Ford Escape (small SUV) at no extra cost. It was a mixed blessing...great on the highways and in the countryside, a challenge to maneuver in the narrow streets and alley ways of the congested cities and towns. It came with built-in navigation which was accurate most of the time (got us lost a few times but we still had our phone GPS to keep it honest). That's the problem with car navigation...it doesn't get updated like your phone apps do. Overall the car was clean, modern, well maintained, had the gps, and I was grateful for the upgrade.
Cons: When we tried to turn in the car at Charles de Gaulle airport, the office was closed at the return site in the parking garage. So, we had to find and park the car in a Budget spot in the garage and then find the counter in the terminal to turn in the key. The person at the counter just asked if everything was okay and took the key, so there was no official sign-off paperwork or inspection of the car itself. So now I'm waiting to see if any mysterious charges appear on my credit card involving alleged "damage" to the car, as I've heard happens occasionally with foreign rentals. Time will tell.
review from
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6.0
Pros: Good car - good price
Cons: Counter person "Mr. Said" was dishonest with me and deceptive. He tried to substitute a large car for the small car that I had reserved. Small car was reserved for 300+ Euros. Large car he substituted was for 900+ Euros. He explained to me that the 900 was just for insurance purposes. When I went out to get the car and saw a very large car I returned to counter and demanded the small car. Mr. Said hustled to find me a small car. Now the Tarrif read 300+. That is thievery. Never will I go Budget/AVIS
review from
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5.2
Money stolen!
Pros: See above
Cons: See Above
review from
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8.0
Car windshield was dirty and cruise control did not work
Pros: Size ride and fuel efficiency were good enough for two people.
Cons: Windshield was dirty inside and out naking it very hard to drive into the sun. The cruise control did not work in either cruise or maximum applications.
review from
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2.0
Cons: being ripped off for a small scratch on the car and getting charged over 3oo euro
review from
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8.0
Pros: Good price. Nice little (brand new) car. Friendly staff at pick-up (CDG airport) and drop-off (Gare de Lyon, Paris).
Cons: Long wait to pick up car at Roissy CDG airport (over 45 minute wait before talking to an agent). Clearly not enough personnel at the counter.
review from
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8.0
Car windshield was dirty and cruise control did not work
Pros: Size ride and fuel efficiency were good enough for two people.
Cons: Windshield was dirty inside and out naking it very hard to drive into the sun. The cruise control did not work in either cruise or maximum applications.
review from
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2.8
Pros: Nothing.
Cons: Rental desk was absolute chaos. No one had a car ready for them, and waiting 45 minutes for reserved cars led to a lot of frustration. When our car finally arrived it had not been washed and had 1/2 tank of gas, but no one said this to us. Customer service was poor.
review from
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3.6
Pros: Even with reservation had to wait over 2.5 hrs to get a car. Manager made all kinds of promises that he failed to deliver on.
Cons: Eurocar.
review from
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4.4
Pros: Understaffed. They rented me a damaged car, and no one was there for the check-in.
Cons: More staff!
review from
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3.6
Pros: Literally nothing about the process or pickup, dropoff, or the car itself was good or what we had booked. Horrible experience all the way through.
Cons: 1) They could have had the actual car we reserved (clearly stated as a convertible), but that did not 2) When they learned they didn't have the car we reserved, the desk staff did absolutely NOTHING to help, saying it was up to us to call Budget help and deal with it. They were rude
review from
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4.8
Pros: The car itself was fine. I appreciated the labeling on the fuel tank so people can know what fuel to put in the car
Cons: I didn’t like that I was quoted one price online then given an inflated amount when I showed up in person. The woman who handled my rental knew I didn’t speak or write French but had me signing and reviewing documents in French.
review from
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2.0
Kayak and Budget do not honor reservation. It's a SCAM
Cons: The rental was paid up front for an OPEL Vivaro or similar vehicle. Arriving in Paris I found from Budget that I coulld only rent an Opel Vivaro or similar vehicle for 600 more euros. For the payment I made, I received a Ford XMAX which is significantly smaller than the Opel Vivaro. Be careful when booking and paying a reservation with Kayak, it is better to book directly with budget or a different rental company.
review from
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6.0
Pros: Good car - good price
Cons: Counter person "Mr. Said" was dishonest with me and deceptive. He tried to substitute a large car for the small car that I had reserved. Small car was reserved for 300+ Euros. Large car he substituted was for 900+ Euros. He explained to me that the 900 was just for insurance purposes. When I went out to get the car and saw a very large car I returned to counter and demanded the small car. Mr. Said hustled to find me a small car. Now the Tarrif read 300+. That is thievery. Never will I go Budget/AVIS
review from
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5.2
Money stolen!
Pros: See above
Cons: See Above
review from
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2.0
Cons: being ripped off for a small scratch on the car and getting charged over 3oo euro
review from
Rated no. 6
Alamo
4.1 Okay (6 reviews)
1 location at Paris Charles de Gaulle Airport
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Alamo reviews
Car hire locations
Alamo
Locations at Paris Charles de Gaulle Airport
Paris Ch De Gaulle Apt T1 T2
+33 1 48 62 65 81
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Alamo reviews at Paris Charles de Gaulle Airport
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2.0
Offered the wrong car category - and the car was never received/ready
Pros: Nothing
Cons: Every thing. They offer The wrong /lower car category with the same amount. Car was never ready or available even after 1 hour waiting. Charge the full amount plus plus and amount not yet refund though the promise to do it immediately.
review from
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7.6
Pros: The staff was able to get us into another car when we arrived later than we had originally planned.
Cons: The website showed that the car could handle 7 people and 5 bags, but this was and either or. There was no trunk space if you didn't have the back 2 seats down.
review from
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2.0
Car not available
Cons: When we arrived, our large family car was not ready even though we had mentioned our flight details. Very disappointing from Alamo, especially since we needed a large car fo the family and luggage. They offered a smaller car and still wanted to charge us extra! Normally, I am a happy customer of Alamo, but ;avoid the Paris Charles de Gaulle location. Very poor service and not up to Alamo's international standards.
review from
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2.0
Offered the wrong car category - and the car was never received/ready
Pros: Nothing
Cons: Every thing. They offer The wrong /lower car category with the same amount. Car was never ready or available even after 1 hour waiting. Charge the full amount plus plus and amount not yet refund though the promise to do it immediately.
review from
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2.0
Car not available
Cons: When we arrived, our large family car was not ready even though we had mentioned our flight details. Very disappointing from Alamo, especially since we needed a large car fo the family and luggage. They offered a smaller car and still wanted to charge us extra! Normally, I am a happy customer of Alamo, but ;avoid the Paris Charles de Gaulle location. Very poor service and not up to Alamo's international standards.
review from
Rated no. 7
INTERRENT
2.0 Mediocre (2 reviews)
1 location at Paris Charles de Gaulle Airport
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INTERRENT reviews
Car hire locations
INTERRENT
Locations at Paris Charles de Gaulle Airport
Aéroport de Roissy Terminal 2D
+33 8 26 10 28 32
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INTERRENT reviews at Paris Charles de Gaulle Airport
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Car hire locations
Sunnycars
Locations at Paris Charles de Gaulle Airport
Aéroport Roissy-Charles-de-Gaulle (Terminal 1)
Aéroport Roissy-Charles-de-Gaulle (Terminal 2 E-G)
Aéroport Roissy-Charles-de-Gaulle (Terminal 2)
Charles De Gaulle Apt / Terminal 2F
Terminal 1(Gate 30) & Terminal 2
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Car hire locations
FLIZZR
Locations at Paris Charles de Gaulle Airport
Charles De Gaulle Apt Terminal 1 Niveau Arrivee Porte 26
+33 8 20 00 74 98
Paris CDG Airport 2E F
+33 8 20 81 23 44
Paris CDG Airport Terminal 2G
+33 8 20 81 23 44
Terminal 1 + 2, Roissy
+33 8 20 00 74 98
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Car hire locations
Advantage
Locations at Paris Charles de Gaulle Airport
Paris Charles D Gaulle Term 2F Europcar
Paris Charles De Gaulle Term 1 Europcar Door 26 at Arrival Level
Paris Charles De Gaulle Term 2 Europcar
╳
Car hire locations
24 Hour Rent A Car
Locations at Paris Charles de Gaulle Airport
Charles De Gaulle Apt Terminal 1 Niveau Arrivee Porte 26
+33 1 86 76 14 79
╳
Car hire locations
Absolute Car Rental
Locations at Paris Charles de Gaulle Airport
Paris Cdg Airport
