Roissy-en-France Car Hire

Cons: Since I am not an EU resident, I was not aware that I should be carrying my UAE driving license along with my International driving license which I did prior to departure. The staff at Europcar needed to see my UAE driver's license and I was lucky to have an e-copy on my phone..Please ensure you mention this on your site to avoid issues with clients.. Nothing major but an important detail to highlight to future customers

Cons: CDG airport drop off location was confusing and there was nobody there to help.

Cons: Clerk made a comment that I "should have" picked up the car at the terminal in my booking (2E) instead of 2A. First time I hear a remark like that from a car rental. For me that is one of the reasons why I only rent directly with one of the major rental companies to avoid surprises...

Cons: Why was I charged €300 when I thought I had already paid through Kayak?

Cons: The drop off location on our contract was closed when we arrived before the agreed time so we could not leave the car. The 4 phone lines we could find were either unattended at the time we called, or blocked to international callers (we have a US number). Other location in Dieppe was also closed.

Cons: Honesty from the dealers

Cons: Trying to find the after-hours drop-off point was extremely--and unnecessarily--difficult. There was no "Europcar" sign visible anywhere on the outside of the station so I circled several times before pulling into an unmarked driveway. Amazingly, it turned out to be the right driveway because at the bottom of the ramp I noticed a small "Europcar" sign. I then drove through the garage following the "rental return" signs, but there was no central rental return area or instructions for dropping a car after hours. I drove through the parking lot for about 15 minutes looking for a drop off area then got to a gated exit where I could go no further. As a result, I parked the vehicle in a nearby vacant Europcar stall. I then went looking for the office on foot, finding it after a full half-hour of walking the entire station. The office was (obviously) closed so I telephoned the help numbers on my agreement. The person I was ultimately able to speak with told me to simply leave the keys in the mail slot. But there was no mail slot. So I took the key to my hotel and returned the next morning to check-in the car. It was a frustrating, tedious experience and the worse possible way to begin a visit to Paris.

Cons: Picking up was confusing. Felt they were trying to upsell us. We were fine with our little manual car (4 Americans with 4 big pack backs). Wouldn’t want a bigger car on the little roads

Cons: Not the car I want, forced to take it by giving me the option to wait for another 30 min for my type of car.

Cons: being ripped off for a small scratch on the car and getting charged over 3oo euro

Cons: Windshield was dirty inside and out naking it very hard to drive into the sun. The cruise control did not work in either cruise or maximum applications.

Cons: See Above

Cons: Counter person "Mr. Said" was dishonest with me and deceptive. He tried to substitute a large car for the small car that I had reserved. Small car was reserved for 300+ Euros. Large car he substituted was for 900+ Euros. He explained to me that the 900 was just for insurance purposes. When I went out to get the car and saw a very large car I returned to counter and demanded the small car. Mr. Said hustled to find me a small car. Now the Tarrif read 300+. That is thievery. Never will I go Budget/AVIS

Cons: Long wait to pick up car at Roissy CDG airport (over 45 minute wait before talking to an agent). Clearly not enough personnel at the counter.

Cons: First i waited 90 min. for the car. Then the car was dirty. Poor motor power. It costed also much more that í had expected. When booked it said 1635 EUR for 11 days, but í was charged 2.370 EUR. They came up with all kind of excuses. My friend rented from Europe car and hr Got much better servi

Cons: When we tried to turn in the car at Charles de Gaulle airport, the office was closed at the return site in the parking garage. So, we had to find and park the car in a Budget spot in the garage and then find the counter in the terminal to turn in the key. The person at the counter just asked if everything was okay and took the key, so there was no official sign-off paperwork or inspection of the car itself. So now I'm waiting to see if any mysterious charges appear on my credit card involving alleged "damage" to the car, as I've heard happens occasionally with foreign rentals. Time will tell.

Cons: The rental was paid up front for an OPEL Vivaro or similar vehicle. Arriving in Paris I found from Budget that I coulld only rent an Opel Vivaro or similar vehicle for 600 more euros. For the payment I made, I received a Ford XMAX which is significantly smaller than the Opel Vivaro. Be careful when booking and paying a reservation with Kayak, it is better to book directly with budget or a different rental company.

Cons: I didn’t like that I was quoted one price online then given an inflated amount when I showed up in person. The woman who handled my rental knew I didn’t speak or write French but had me signing and reviewing documents in French.

Cons: When we arrived, our large family car was not ready even though we had mentioned our flight details. Very disappointing from Alamo, especially since we needed a large car fo the family and luggage. They offered a smaller car and still wanted to charge us extra! Normally, I am a happy customer of Alamo, but ;avoid the Paris Charles de Gaulle location. Very poor service and not up to Alamo's international standards.

Cons: The website showed that the car could handle 7 people and 5 bags, but this was and either or. There was no trunk space if you didn't have the back 2 seats down.

Cons: Every thing. They offer The wrong /lower car category with the same amount. Car was never ready or available even after 1 hour waiting. Charge the full amount plus plus and amount not yet refund though the promise to do it immediately.

Cons: Three charges appeared on my card. In addition I was sent a €300+ bill for damages that Indid not cause and that don't even appear to be damages. Moreover, the registration process was very disorganied and time consuming. Overall, this has been the worst car rental experience of my life.

Cons: the supervisor! she wasn't polite, not helpful and treat customers like dogs!