Guest reviews
Overall rating
8.5
Excellent
Based on 12,826 reviews
Cleanliness
7.8
Comfort
7.8
Pick-up/Drop-off
8.0
Value for money
7.8
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
5
0
0
0
2
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
-
10.0
Pros: Everything went well; there was a bit of a wait to pick up the car but she was very friendly and courteous. Drop off was fast and easy.
Cons: Everything was excellent!
review from
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10.0
Pros: Staff was awesome
Cons: Nothing everything was great
review from
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2.0
Poor customer service
Pros: Nothing
Cons: My flight was running late, I called to make accommodations since my pick up was scheduled for 2 but i wouldnt make it in until around 430 (they closed at 4) and was treated rudely by staff at LCH. Asked if they could drop car at FBO for general aviation (only a 3 min walk) since i was flying in private aircraft as they’ve done in the past and just told no. When I picked up car at competitor they told me they would have been happy to drop car and the enterprise attendant working is known for being rude and not helpful.
review from
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8.4
Pros: I like camrys
Cons: Kind of big dor my height
review from
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10.0
Pros: Enterprise people are first rate. Tried to do business with them for 20+ years. Hope they aren't cyborgs, appreciated. Corporate success is very much based on them.
Cons: Nothing- Always a good experience.
review from
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2.0
Not for a long time and probably never again!
Cons: Being made to pick up the vehicle at a time when that particular rental office was closed - having to rebook through Enterprize for another location (in town) at the airport and being charged a new fee ($5 per day facility fee) and then returning the vehicle two and a half days early and getting charged almost the same original fee. What a dissappointment!
review from
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9.2
GOOD SERVICE AND COURTEOUS!
Pros: Liked the good service and value for the money.
Cons: Whats not to like about good service and a reliable vehicle.
review from
Other suppliers in Lake Charles scored
Where can I find Enterprise hire cars in Lake Charles?
1102 E College St, Enterprise car rentals
Address
1102 E College StHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 12:00 - 15:00 |