Pick-up location | Lake Charles |
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Car types | |
Hire locations | 16 |
Airport locations | 8 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in Lake Charles
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10.0 Wonderful
Mar 2016
Pros:
When I returned the rental car in Dothan, Alabama, the return agent could not believe the price I received for a one way rental. I informed them that I utilized your website to secure the price. They advised that the lowest they had ever seen was double what I paid.10.0 Wonderful
Nov 2021
One location in Lake Charles
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2.0 Poor
May 2018
Pros:
Alamo didn’t have a car for me. They did the same thing to me last year. You need to stop contracting with them. The lady over the counter even stated don’t go through a third partyCons:
The car was supposed to be ready at 12, I received a phone call from Alamo that there was no car. She stated she would call me back as soon as one became available She I showed up at 8pm and they still didn’t have a car. It wasn’t until I became visibly upset and started saying things so the customers could hear me that did they mysteriously came up with a car.2.8 Poor
Apr 2016
Pros:
The carCons:
It was dirty and stink3 locations in Lake Charles
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2.0 Poor
Aug 2020
Pros:
I wasnt able to rent a car with them because they failed to tell me they dont even accept any pf the cards i haveCons:
Ill never try to go through enterprise again10.0 Wonderful
Feb 2020
Pros:
Everything went well; there was a bit of a wait to pick up the car but she was very friendly and courteous. Drop off was fast and easy.Cons:
Everything was excellent!10.0 Wonderful
Jan 2019
Pros:
Staff was awesomeCons:
Nothing everything was great2.0 Poor
Jun 2018
Pros:
NothingCons:
My flight was running late, I called to make accommodations since my pick up was scheduled for 2 but i wouldnt make it in until around 430 (they closed at 4) and was treated rudely by staff at LCH. Asked if they could drop car at FBO for general aviation (only a 3 min walk) since i was flying in private aircraft as they’ve done in the past and just told no. When I picked up car at competitor they told me they would have been happy to drop car and the enterprise attendant working is known for being rude and not helpful.2.0 Poor
Apr 2017
Cons:
Being made to pick up the vehicle at a time when that particular rental office was closed - having to rebook through Enterprize for another location (in town) at the airport and being charged a new fee ($5 per day facility fee) and then returning the vehicle two and a half days early and getting charged almost the same original fee. What a dissappointment!9.2 Wonderful
Dec 2016
Pros:
Liked the good service and value for the money.Cons:
Whats not to like about good service and a reliable vehicle.2 locations in Lake Charles
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8.4 Very Good
Dec 2017
Pros:
All I needed to do was drop off the car. Quick and easy transaction. Value for money question didn't apply -- that's why it's rated with one star. Survey should really have an NA option.Cons:
No negatives.10.0 Wonderful
Aug 2022
2.0 Poor
Nov 2021
One location in Lake Charles
2 locations in Lake Charles
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2.0 Poor
Feb 2021
Pros:
No staff at the office. The office was closed due to weather. But the weather was great that day. I took a $30 uber to Hertz be stranded. Worst experience ever!Cons:
Anything would have been better. Employees present would have been a great luxury10.0 Wonderful
May 2018
Pros:
Great experience. Amazing custumer service.6.0 Okay
Mar 2018
Cons:
This location seems to be chronically understaffed.5.2 Fair
Jul 2017
Pros:
Good value Hyundai Sonata was nice vehicle Comfortable to drive Easy to reserve using KayakCons:
Charged and extra day when I was about 30 minutes past return time. Picked up vehicle and you could tell they tried to cover up a smoking smell. Especially bad in trunk.10.0 Wonderful
Mar 2017
Pros:
car was an upgrade from what I originally ordered and I had to add a day to the rental...I was allowed to do that at the same discounted rate as original order! Great to hear!Cons:
Fortunately, I had a corporate # code because I only had a debit card to use.. Would be great if debit card was acceptable once credit check is passed.2.0 Poor
Feb 2017
Cons:
I paid for the car reservation online where it asked me my age multiple times. I went to pick it up weeks later. They let me pay for it online but I was under 25 so they couldn't accept my payment for the deposit and if I did pay cash it would more than double the price of the car. There was no age limit on the site. The only thing it said was had to be 21. I was late for my trip, have no money to use on vacation be cause I had to find an alternate was to get there, and have to wait 10 days for a refund!!2 locations in Lake Charles
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2.0 Poor
Jan 2021
Cons:
They closed at 2 pm so I was forced to rent a car from a competing rental service3.6 Poor
Jun 2020
Cons:
None of workers in Lake Charles and only a few in Houston (man taking car at drop-off put his head inside the car with me inside!) were wearing masks. There were no distancing measures in Lake Charles. I felt very uncomfortable. The car AC was not functioning (very low, if little output).2.0 Poor
Mar 2017
Cons:
I request a rental 6 days before getting my rental. When I got there, the lady ran all my information and then said we don't have the convertible that you requested. Then, she asked if I wanted another car. If I wanted anot her car, I would have requested another car. I wanted the convertible that I requested. I ended up with no car from Budget. I was so mad.8.8 Very Good
May 2016
Pros:
Convenient location, good people, great price.Cons:
Car was too small to be considered a mid-size vehicle.One location in Lake Charles
One location in Lake Charles
One location in Lake Charles
One location in Lake Charles
Most popular car type | Mini |
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