Reviews for Enterprise in Frankfurt am Main
Overall rating
8.0
Excellent
Based on 108 reviews
Cleanliness
8.4
Comfort
8.3
Pick-up/Drop-off
7.7
Value for money
7.7
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveller rating
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11
7
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Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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2.0
Cons: our reservation was cancelled without any notice in advance. we learned the bad news at the counter in the morning. this is a very poor service
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2.0
Cons: There were no cars available due to stormy conditions. I was forced to arrange alternative travel from Frankfurt to Hamburg.
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10.0
Pros: The staff at the car return were fantastic.
Cons: They need to have a bigger selection of cars.
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9.6
Pros: Fast, no issues
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6.4
Pros: Staff was good. Didnt have my car so they upgraded me for free. Was disappointed that i had to pay more for gas but staff was great
Cons: My vehicle didnt have its registration in it. I drove 2 hours away before i found out it wasnt with the car. I had to drive another 2 hours back to the airport to retrieve it. Luckly i didnt need it but if i had been pulled over i would have been in serious trouble
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8.0
Pros: Staff on both ends extremely friendly and helpful. On drop-off they even drove us to the train station.
Cons: Car interior was a bit worn, but overall fine. Pickup process was long and seemed overly complex.
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8.0
Pros: staff was very nice
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10.0
Cons: There were no Enterprise employees at the Munich airport drop off. Another rental company attendant helped.
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2.0
Cons: I had a flat tire just one hour after the rent and the company didn’t have another car available and we spent 5 hours in the street then after 20 time trying to reach the company they told us to take a taxi to our home and they will pay it back and send a new car to our home which didn’t happen
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10.0
Pros: The young lady set our god for us to correct language & got us all set for our first trip into Germany. Very nice!
Cons: Nothing could’ve been better! We loved the car, the guy at the counter, all of it. BMW 5 series was a pleasure to drive!
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6.0
Pros: Vehicle was great. Navigation was definitely a perk to the vehicle as we had never visited Germany before. Stop off was easy with good location.
Cons: Not enough vehicles available. We had reserved a compact automatic 2 months in advance to avoid the problems we experienced. Staff was friendly but had us wait over a hour until we finally said we would take a manual compact so we could get on the road. This limited our possible drivers to 1.
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8.4
Pros: Sanjin Dokoza the gentleman at the desk with whom I worked with to rent the car was extremely helpful and friendly!
Cons: Drop-off was somewhat chaotic.
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Where can I find Enterprise hire cars in Frankfurt am Main?
Top tips for renting a car from Enterprise in Frankfurt am Main
- Mini car hires from Enterprise in Frankfurt am Main are around 60% cheaper than other car types, on average