Cons: our reservation was cancelled without any notice in advance. we learned the bad news at the counter in the morning. this is a very poor service
Cons: There were no cars available due to stormy conditions. I was forced to arrange alternative travel from Frankfurt to Hamburg.
Pros: The staff at the car return were fantastic.
Cons: They need to have a bigger selection of cars.
Pros: Fast, no issues
Pros: Staff was good. Didnt have my car so they upgraded me for free. Was disappointed that i had to pay more for gas but staff was great
Cons: My vehicle didnt have its registration in it. I drove 2 hours away before i found out it wasnt with the car. I had to drive another 2 hours back to the airport to retrieve it. Luckly i didnt need it but if i had been pulled over i would have been in serious trouble
Pros: Staff on both ends extremely friendly and helpful. On drop-off they even drove us to the train station.
Cons: Car interior was a bit worn, but overall fine. Pickup process was long and seemed overly complex.
Pros: staff was very nice
Cons: There were no Enterprise employees at the Munich airport drop off. Another rental company attendant helped.
Cons: I had a flat tire just one hour after the rent and the company didn’t have another car available and we spent 5 hours in the street then after 20 time trying to reach the company they told us to take a taxi to our home and they will pay it back and send a new car to our home which didn’t happen
Pros: The young lady set our god for us to correct language & got us all set for our first trip into Germany. Very nice!
Cons: Nothing could’ve been better! We loved the car, the guy at the counter, all of it. BMW 5 series was a pleasure to drive!
Pros: Vehicle was great. Navigation was definitely a perk to the vehicle as we had never visited Germany before. Stop off was easy with good location.
Cons: Not enough vehicles available. We had reserved a compact automatic 2 months in advance to avoid the problems we experienced. Staff was friendly but had us wait over a hour until we finally said we would take a manual compact so we could get on the road. This limited our possible drivers to 1.
Pros: Sanjin Dokoza the gentleman at the desk with whom I worked with to rent the car was extremely helpful and friendly!
Cons: Drop-off was somewhat chaotic.
Premium (Mercedes-Benz C-Class Wagon or similar) is the most frequently booked car hire type from Enterprise in Frankfurt am Main.
Enterprise has 4 car hire locations in Frankfurt am Main. Take a look at our Enterprise hire location map to find the best car hires near you.