Guest reviews
Overall rating
7.8
Good
Based on 54 reviews
Cleanliness
8.5
Comfort
8.2
Pick-up/Drop-off
7.3
Value for money
7.7
Skip to main content
More
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
7
9
3
4
3
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
6.4
Pros: Car was OK. Pick Up was OK
Cons: TERRIBLE attitude with your drop off personal (A lady). I went to the front desk to talk to the manager but he/she was at another terminal, so I just talked with one of the front desk personnel.
review from
-
8.4
Cons: Had complications reaching the company prior to pick up
review from
-
2.8
So much for a reservation
Cons: Booked a Mercedes C class or similar approx 4 months ago. When we arrived at the airport and checked in we were told that they didn’t have any vehicles left and that we could instead have a mini van or a fiat 500. What a disappointment!
review from
-
10.0
Pros: Centrally located near the main train station.
Cons: Garages and way out was very narrow, which is standard in Europe. It took me a few days to get used to this new pattern, after that I had no issues with it.
review from
-
2.0
Bait and Switch - Rude & No Customer Service
Cons: I specifically picked my category because it said Mercedes, bmw, or similar. Driving the autobon with a German car was very much looking forward to and paid extra to enjoy. I was given a Nissan suv which is in no way similar to a bmw sedan. The attendants were very rude about the possibility of switching and told me they rarely ever actually have bmw or Mercedes. This is specifically what the site promotes. These are bait and switch tactics and made me look foolish in front of my girlfriend and her family. There are many options out there, and I will never rent hertz again.
review from
-
2.0
Cons: Everything
review from
-
3.2
Cons: Waited unnecessarily for 45 min because only employee was on break.
review from
-
6.0
Pros: The car worked just fine and was clean
Cons: The car wasn't ready when we got there, we had to wait two hours. I was going to get insurance on my car, it says on my computer that it was $11 a day . Which would have been fine. But the company at the airport wanted to charge €1000 in. Ridiculous
review from
-
9.2
Great cars, but some may not be available
Pros: The cars at FRA Hertz location are nearly brand new
Cons: Models advertised are often unavailable
review from
-
6.4
Like riding in a Hearse
Pros: The Mondeo is the worst car available for rentals. At slow speeds, the steering wheel vibrates like it's going to pop off. The sightlines are minimal in the rear. If you like riding in a hearse, you'll be satisfied with the Ford Mondeo.
review from
-
4.0
Cons: the clerk tried to maximize charges to us without sharing information and letting us know other more economical options.
review from
-
8.0
Not advisable
Pros: Meeting nice aand helpfull
Cons: When I delivered the car I forgot to fill up the tank and I paid too much for it. The lady who got the car told me that I shoud got the option not to fill the car when returning. I shoud have adviced with this option in th future.
review from
Where can I find Hertz hire cars in Frankfurt am Main?
Top tips for renting a car from Hertz in Frankfurt am Main
- Mini car hires from Hertz in Frankfurt am Main are around 60% cheaper than other car types, on average