Guest reviews
Overall rating
7.4
Good
Based on 3,872 reviews
Cleanliness
8.5
Comfort
8.2
Pickup/dropoff
7.4
Value for money
7.7
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
8.4
Cons: Had complications reaching the company prior to pick up
review from
-
2.8
So much for a reservation
Cons: Booked a Mercedes C class or similar approx 4 months ago. When we arrived at the airport and checked in we were told that they didn’t have any vehicles left and that we could instead have a mini van or a fiat 500. What a disappointment!
review from
-
10.0
Pros: Centrally located near the main train station.
Cons: Garages and way out was very narrow, which is standard in Europe. It took me a few days to get used to this new pattern, after that I had no issues with it.
review from
-
2.0
Bait and Switch - Rude & No Customer Service
Cons: I specifically picked my category because it said Mercedes, bmw, or similar. Driving the autobon with a German car was very much looking forward to and paid extra to enjoy. I was given a Nissan suv which is in no way similar to a bmw sedan. The attendants were very rude about the possibility of switching and told me they rarely ever actually have bmw or Mercedes. This is specifically what the site promotes. These are bait and switch tactics and made me look foolish in front of my girlfriend and her family. There are many options out there, and I will never rent hertz again.
review from
-
2.0
Cons: Everything
review from
-
3.2
Cons: Waited unnecessarily for 45 min because only employee was on break.
review from
-
6.0
Pros: The car worked just fine and was clean
Cons: The car wasn't ready when we got there, we had to wait two hours. I was going to get insurance on my car, it says on my computer that it was $11 a day . Which would have been fine. But the company at the airport wanted to charge €1000 in. Ridiculous
review from
-
9.2
Great cars, but some may not be available
Pros: The cars at FRA Hertz location are nearly brand new
Cons: Models advertised are often unavailable
review from
-
6.4
Like riding in a Hearse
Pros: The Mondeo is the worst car available for rentals. At slow speeds, the steering wheel vibrates like it's going to pop off. The sightlines are minimal in the rear. If you like riding in a hearse, you'll be satisfied with the Ford Mondeo.
review from
-
4.0
Cons: the clerk tried to maximize charges to us without sharing information and letting us know other more economical options.
review from
-
8.0
Not advisable
Pros: Meeting nice aand helpfull
Cons: When I delivered the car I forgot to fill up the tank and I paid too much for it. The lady who got the car told me that I shoud got the option not to fill the car when returning. I shoud have adviced with this option in th future.
review from
-
5.2
Insurance Requirement
Cons: The location demanded that I obtain insurance and pay USD 500 before they would give me the car since I did not have a copy of my insurance showing that rental cars were covered. Who cares a copy of their insurance disclosures? If I had known, I would have obtained a copy before I left the US. Thus, I had to call my insurance company at my expense and have them email a copy that I could then email to the renal counter. I will not use Kayak nor Hertz for a rental car again and will tell all of my friends to not use them also. Not happy.
review from
-
10.0
Pros: Centrally located near the main train station.
Cons: Garages and way out was very narrow, which is standard in Europe. It took me a few days to get used to this new pattern, after that I had no issues with it.
review from
-
9.2
Great cars, but some may not be available
Pros: The cars at FRA Hertz location are nearly brand new
Cons: Models advertised are often unavailable
review from
-
8.4
Cons: Had complications reaching the company prior to pick up
review from
-
8.0
Not advisable
Pros: Meeting nice aand helpfull
Cons: When I delivered the car I forgot to fill up the tank and I paid too much for it. The lady who got the car told me that I shoud got the option not to fill the car when returning. I shoud have adviced with this option in th future.
review from
-
2.8
So much for a reservation
Cons: Booked a Mercedes C class or similar approx 4 months ago. When we arrived at the airport and checked in we were told that they didn’t have any vehicles left and that we could instead have a mini van or a fiat 500. What a disappointment!
review from
-
2.0
Bait and Switch - Rude & No Customer Service
Cons: I specifically picked my category because it said Mercedes, bmw, or similar. Driving the autobon with a German car was very much looking forward to and paid extra to enjoy. I was given a Nissan suv which is in no way similar to a bmw sedan. The attendants were very rude about the possibility of switching and told me they rarely ever actually have bmw or Mercedes. This is specifically what the site promotes. These are bait and switch tactics and made me look foolish in front of my girlfriend and her family. There are many options out there, and I will never rent hertz again.
review from
-
2.0
Cons: Everything
review from
-
3.2
Cons: Waited unnecessarily for 45 min because only employee was on break.
review from
-
6.0
Pros: The car worked just fine and was clean
Cons: The car wasn't ready when we got there, we had to wait two hours. I was going to get insurance on my car, it says on my computer that it was $11 a day . Which would have been fine. But the company at the airport wanted to charge €1000 in. Ridiculous
review from
-
6.4
Like riding in a Hearse
Pros: The Mondeo is the worst car available for rentals. At slow speeds, the steering wheel vibrates like it's going to pop off. The sightlines are minimal in the rear. If you like riding in a hearse, you'll be satisfied with the Ford Mondeo.
review from
-
4.0
Cons: the clerk tried to maximize charges to us without sharing information and letting us know other more economical options.
review from
-
5.2
Insurance Requirement
Cons: The location demanded that I obtain insurance and pay USD 500 before they would give me the car since I did not have a copy of my insurance showing that rental cars were covered. Who cares a copy of their insurance disclosures? If I had known, I would have obtained a copy before I left the US. Thus, I had to call my insurance company at my expense and have them email a copy that I could then email to the renal counter. I will not use Kayak nor Hertz for a rental car again and will tell all of my friends to not use them also. Not happy.
review from
Where can I find Hertz hire cars in Frankfurt am Main?
Mietwagencenter Im Hbf, Hertz car rentals
Address
Mietwagencenter Im HbfPhone
+49 69 230 484Top tips for hiring a car from Hertz in Frankfurt am Main
- Standard car hires from Hertz in Frankfurt am Main are around 52% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Frankfurt am Main
What is the most popular car hire from Hertz in Frankfurt am Main?
Standard (Volkswagen Passat Variant or similar) is the most frequently booked car hire type from Hertz in Frankfurt am Main.
How many car hire locations does Hertz have in Frankfurt am Main?
Hertz has 6 car hire locations in Frankfurt am Main. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Frankfurt Airport (FRA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Frankfurt Airport (FRA)?
Yes