2.0
My experience with this rental service was deeply disappointing from start to finish. What should have been a straightforward vehicle pickup turned into a series of avoidable failures, unsafe conditions, and complete lack of accountability. The combination of absurd charges, vehicle bait‑and‑switch, unsafe equipment, and zero communication makes this one of the worst rental interactions I’ve encountered. 1. Failure to Honor Scheduled Pickup Despite having a confirmed reservation, the rental office was: Closed at the scheduled pickup time Unstaffed, with no signage or instructions Completely unresponsive to calls or messages This forced unnecessary delays and immediately signaled a lack of professionalism and operational reliability. 2. Unapproved Vehicle Switch When someone finally arrived, I was informed that the vehicle I reserved was not available, with no explanation or apology. Instead, I was given: A lower‑quality replacement vehicle With no prior notice And no adjustment in pricing despite the downgrade This kind of bait‑and‑switch behavior is unacceptable in any legitimate rental operation. 3. Unsafe Vehicle Condition The replacement vehicle was not just inferior—it was dangerously unfit for use: Tires were visibly worn and poorly maintained The car handled poorly from the start One tire blew out during normal driving, putting us at real risk This was not a random incident; it was the predictable result of renting out a vehicle that should never have been on the road. 4. Attempted Charges for Their Negligence Adding insult to injury, I am now being told I will be charged for the blown tire, despite: The vehicle being unsafe at pickup The tire failure being directly caused by their lack of maintenance My immediate reporting of the issue Charging customers for damage caused by the company’s own negligence is unethical and predatory. 5. No Support, No Communication Following the incident, I reached out multiple times over the next week. I received: No response No acknowledgment No assistance No resolution A rental company that refuses to communicate after providing unsafe equipment is not just unprofessional—it’s irresponsible. 6. Limited and Inconvenient Return Hours To make matters worse, the company: Does not accept returns after 6 PM Provides no after‑hours drop‑off option Offers no flexibility despite their own operational failures This creates unnecessary inconvenience and further demonstrates their lack of customer‑centric policies. Final Assessment This rental service failed at every stage of the customer journey: Unreliable operations Dishonest vehicle substitution Unsafe, poorly maintained cars Unjustified charges Nonexistent customer support The experience was not just frustrating—it was unsafe. No customer should be placed in a position where a rental company’s negligence leads to a blown tire on the road and then attempts to bill the customer for it. Until this company addresses its operational failures, safety standards, and customer service practices, I cannot recommend them under any circumstances.Reviewed 18 May 2026
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2.0
The deposit for the car was 3,000usd which you had to let them charge you on a card and then refund later. The process was unorganized and took so much longer than necessary. There were tons of hidden fees they required as well so the price of the rental on the website was actually less than the total price I had to pay.Reviewed 7 Nov 2024
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10.0
Advertised prices are a bit misleading as they don't include compulsory basic insurance (which took our booking from $30 to around $130) however the service was great, really friendly, helpful and honest, so was really worth the money for this!!Reviewed 3 Jul 2024
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2.0
Despite the instructions telling us someone would meet us at the Oaxaca airport, there was no desk and no representative there. We ham no way of contacting them and we ended up having to rent from another agency, at considerably greater expense. Disappointing.Reviewed 30 Jun 2024
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6.0
The staff member of the rental copany lied about the value of the car when presenting the different insurance options. The price of the insurance was over the top. This was one of my most expensive car rentals ever due to the excessive insurance fee.Reviewed 8 Apr 2024
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2.0
They saw Spencer Wheat tha insurance the car is bad the car is not safeReviewed 17 Oct 2023
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