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One location in East Dallas
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Reviews
8.0 Very Good
Apr 2021
Pros:
The car they rented to me.Cons:
The car was smoked in and pretty dirty overall. I ended up using a bunch of disinfecting cloths to clean the car.4.0 Mediocre
Mar 2021
Cons:
If I was informed of business hours prior to taking the vehicle. I missed my flight and had to purchase 5 new tickets for my family. I drove 30 mins one to return the car only to find out the location was closed for the day. I drove 30 mins back to drop the car off at the airport, which was really hard to do. After that I had to take the shuttle to the airport only to find out my flight had just finished boarding. There I had to purchase new tickets for my family.8.0 Very Good
Mar 2021
Pros:
Yes the staff was cordial helpful and friendlyCons:
The rate was expensive $100 a day for a car rental is atrocious8.0 Very Good
Aug 2019
Pros:
New cars, fast pickup and drop off.Cons:
Service engine light was on when I got the car, then experienced a tire blowout in the middle of nowhere, after changing the tire in the 100 degree heat and driving 2 hours to the closest Avis to exchange car(getting a tow truck would have taken longer), they charged me for not filling up the tank.7.2 Good
Mar 2017
Cons:
Extremely inconvenient hours for pickup and return. Very limited selection too. Got there a tiny bit late and almost all the cars were gone.2.0 Poor
Nov 2016
Pros:
Avis and budget have a glitch in their system that creates an invalid report on your driver's license. So I was unable to rent from them and they were not willing to call to fix the situation. I was able to rent with zero problems from another car rental company. This is the second and last time I will try to run from them.5 locations in East Dallas
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2.0 Poor
Dec 2021
Pros:
Nothing. This was the worst travel experience of my life. Not only with car rentals but of all travel experiences I have ever had.Cons:
The basics: Having my car at the correct location, offering a cleaned and working car.10.0 Wonderful
Dec 2021
Pros:
Easy. Dude picked me up, checkout took less than five minutes. I was on my way. Couldn't have been easier or better.Cons:
The color of the car was awful. Who on God's green earth would buy a bright red car?2.0 Poor
Oct 2020
Pros:
NothingCons:
Everything.2.0 Poor
Sep 2020
Cons:
I was confirmed for a car rental and they later called to tell me that they had no cars.4.4 Mediocre
Aug 2020
Cons:
car interior was very obviously not cleaned. many stains/spills leftover from previous passenger.9.6 Wonderful
Aug 2020
Pros:
The staff was friendly and the process was seamless. Because we arrived early, we had a nice selection of cars from which to choose for our road trip adventure. Staff wore masks, and there was limited contact necessary for the transaction.Cons:
We had been told that the additional insurance policy we had purchased would not cover one of the vehicles available for rental, and it happened to be a vehicle we were interested in taking on our trip. The reason we were told that the policy wouldn't cover that vehicle is because it was considered a "luxury" vehicle. Upon our return to Enterprise, we were told by a different associate that this was not true and that all the vehicles would be covered under the additional insurance policy we had purchased. This of course, disheartened us, as we would have preferred this vehicle. It seems as if the staff is not fully clear on the insurance guidelines. Regardless, we still enjoyed the vehicle with which we ended up.3 locations in East Dallas
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1.9 Poor
Jun 2021
10.0 Wonderful
May 2021
Pros:
Staff was greatCons:
Line at DFW counter was horrendous. Service one I got there was great!2.0 Poor
May 2021
Cons:
Hertz did not honor my reservation. When I was on the way to the rental facility they called and said they didn’t have any cars available. When I got there they had no alternatives, offered no help, so I was stuck with no car. I will never rent from Hertz again and would discourage anyone from using them. Use Budget or Avis or Enterprise or anyone else.2.0 Poor
May 2021
Pros:
NothingCons:
They could have honored my reservation instead of leaving me stranded without a car for my entire trip.2.0 Poor
May 2021
Pros:
Nothing. I had a flight delay, and by the time I arrived at their office, they were closed...FOR THE WEEKEND. When I tried to call another Hertz in Dallas all I got was the same recording telling me to use the website. The Hertz helpline was also closed ALL WEEKEND. I emailed them today, but since I made the reservation through a third party, I'm sure I just donated $250.Cons:
The ability to talk to an actual person for help.2.0 Poor
Apr 2021
Cons:
Over charge my credit cardOne location in East Dallas
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2.0 Poor
Sep 2022
2.0 Poor
Apr 2021
Cons:
Nothing was on time and the over charged me by alot what my rate was2.0 Poor
Oct 2020
Pros:
Nothing. They canceledCons:
They did not have my vehicle.2.0 Poor
Jul 2020
Pros:
NothingCons:
Waited forever to pick up while another employee stood there.6.8 Okay
May 2019
Pros:
Car in general was nice with good safety features.Cons:
Tire cap was missing, which resulted in low tire pressure and constant need to refill air. Some trash left in car from previous users.2.0 Poor
Dec 2017
Cons:
WILL NEVER USE KAYAK OR BUDGET AGAIN!!!!!!!!!!!!!!!!