Pick up was in a scruffy building in a rough area, nowhere near Heathrow or the Tube. Rude and unhelpful staff. Avoid!
From start to finish zaine was Professional helpful and a great lad. I Wasn't expecting it to be as cheap as it was without hidden costs, but even the platinum insurance was resonable in comparrison to most Rental places I have visited (which is alot lately). 100% reccomend these guys!!
Staff is very rude and attempt to commit fraud. I bought the platinum protection package which protects you from liability in case of scratches or even totaling the car and they’re still try to withhold my deposit of $254. Worst people I’ve ever dealt with.
Negative: On arrival at Heathrow T4, despite what was on my booking from the broker (and what I have since confirmed is posted on the Surprice website), Surprice Heathrow pick-up only covered T2/T3/T5. This meant having to get a train with multiple bags which was very challenging for one person. My AMEX credit card was also not accepted (despite having already been used through the broker booking for part payment of the fee) Additionally, I was informed at the counter that I would need to pay extra to be dropped off at the airport on my departure Lastly, the car was dirty and had clearly not been cleaned. The agent offered to clean the car but I was now running late due to the unexpected trip from T4, etc so had to waive this offer Positive: On returning the car a few days later, I provided my poor experience to a gentleman called Sadan, who was handling the car check-in. He was very attentive and extremely customer focused. He apologised for the issues I had encountered and provided a complimentary drop off to the airport.
Pick up was outstanding, drop off was a little chaotic however their Manager Sidanne was fantastic
There was NOTHING that we liked about this experience. We will NEVER use them or recommend them again. Upon arrival, it took over an hour to find them for transportation to their facility. We had our booking at 9:00 am, at 11:00 am, we were still waiting for someone to talk to us. There were customers waiting who had their bookings at 7:30, and they hadn't been served yet. As we had time sensitive tickets for entry to Stonehenge, we ended up calling a taxi company to pick us up to drive us. The car rental company was supposed to reimburse us, they still have not credited us with our pre-paid rate. This was a HORRIBLE experience, we do NOT recommend them to anyone. For context, we have travelled extensively around the world and have rented cars everywhere we have travelled, this was by far the WORST EXPERIENCE we have ever encountered.
