Düsseldorf hotels near Hetjens-Museum

Cons: They are asking the same price as always even though almost all the hotel cavities are closed. Spa and fitness supposedly open, but only if you reserve and only for one person at a time. Of course when I wanted to go to relax there in the evening but it was already fully booked. I understand the situation, but what I don’t get at all is if you ask kindly for an upgrade because of that they simply refuse, even though the hotel is almost empty. That’s the LEAST thing they could’ve done. On top of that they were complaining that my car was standing too long in front of the hotel which was empty anyways and said if I don’t move it I would have to pay. Never seen a hotel charge you for standing at the main entrance. This is NOT five star treatment of a guest. Won’t come back that’s for sure. And on top of that, this whole mask thing, I dropped my mask a little so I could speak when I checked in and immediately the receptionist ordered me to put it back up and then asked me later to repeat what I said because she couldn’t understand me. Ridiculous, even more so that she wore a mask and we were separated by a plastic glass wall. This impolite behaviour reminds me of when I went to east Germany just after the wall dropped. This crisis is no excuse to treat clients that way. Sad.

Pros: The bar is great and they have pastry luke pizza was very tasty Location 10

Cons: Shower a bit small

Cons: Cost. Too expensive

Cons: The spa was terrible and they did not even have the sauna or steam room on. Very bad.

Pros: This hotels is just fantastic. We stayed in this superb hotel in the end of November and cannot wait to come back. We loved its classic luxurious style, the most modern technology in the room, the very cosy living room where you can just sit down, relax, play chess. The bed is very comfortable and the TV built in the mirror in the bathroom is quite impressive. If you want to experience a really enjoyable weekend, book a room here! Ramon and Mirka

Pros: The staff are very friendly and helpful. The location is convenient. The room is very elegant and modern. Nothing more to ask for! We would definitely like to stay at this hotel, if we have a chance to visit Dusseldorf again.

Pros: Modern set-up of the hotel rooms, a guest-only VIP lounge, which is similar to a airports business lounge

Cons: The stuff maid be more welcoming and service oriented. I missed a bit the very special feeling, you can get staying at luxury hotels.

Pros: the hotel is very good pleced,very central in the hard of the city

Cons: the decoration is very kitsch.

Pros: The best service you can imagine, excellent breakfast and dinner at Brasserie, we travel al lot but for sure this one of the best hotels in the World !

Pros: exellent

Pros: Perfect comfort. Perfect finition. Perfect electronic. Perfect value for money.

Pros: size and comfort of room, perfect location in the center

Cons: high price of breakfast

Pros: Absolutely excellent personal service, very courteous and couldn't be more helpful

Cons: The only thing that was disappointing was that the TV/Sky Channels were totally focused, besides German of course, on Russia and Arabic (I think). The only English channels were Sky News/CNN. In the room information folder it had over 84 channels listed including bbc/itv/ etc but they were not set up as they could only take 48 channels. Also no Movies available.

Pros: modern and easy going

Pros: Reception was excellent - very friendly staff. Breakfast was also superb. And the room was very spacious and clean.

Cons: Can't think of anything really!

Pros: location the room size and balcony

Cons: the food quality was not as expected (breakfast) there was a contentious issue with the room keys

Pros: Olivia at reception was amazing. We asked about where to go for our first night in Dusseldorf and her recommendations definitely assisted in making out evening and weekend the absolute best. Thank you. Room was amazing. Staff fantastic. Facilities the absolute best. Loved the look of the hotel inside. Great parking and an excellent price.

Cons: I had written the hotel x3 times before arriving and didn't receive one reply. This was also using the booking.com 'contact the hotel's & 'message the hotel - email's facilities. This was very dissapointing as I really wanted to understand what the parking situation was, and also how do we use the fitness facilities and swimming pool. In addition to this was also keen to get a room with a view. This should be looked at in a big way, especially as the hotel sent me a CV-19 letter using these facilities, which I replied to, and received no reply or response over a two week period. Even on my check in day wrote them and again received nothing. Breakfast weekend timing's could be later also, especially for the weekend. We ended up checking out at mid day and having a lovely amazing brunch in the 'Alex' restaurant around the corner. However we would love to have had breakfast in the hotel. The timings were not late enough for me, and for such amazing facilities could provide more for their guests in this way. Put a brunch on, or similar. Use of the swimming pool, in the hotel would be very good as we had no idea how to do this. Do you carry all your sports kit in a bag, can you walk there with a robe on, something simple to understand would be useful as it's not in the actual same building as the hotel. This is also further complicated by CV-19 and not being able to use the changing room facilities. We did order an evening meal, and it was amazing.

Pros: Always a pleasure to return to this hotel.

Cons: Nothing

Pros: Super hospitality

Cons: Not much all is ok

Pros: The location was very good. Staff were very friendly and helpful.

Cons: Not as plush as I expected for 5 star superior - foyer area was a bit like walking into the office of a business.

Pros: Rooms very well appointed and comfortable. An excellent hotel

Pros: We liked the location. We were not too impressed with the room facilities. No writing paper, no pencil/ballpoints, no enveloppes. I did not like the bed pillows. Too soft and no way to get another one.

Cons: Obviously the hotel is very popular by the Mid Eastern travellers. Without any disrespect, it seems to make the hotel a bit messy. Other than that we will come back for the location.

Pros: The location of the hotel is very strategic

Pros: I will return--very good--

Pros: A 5 star hotel all the way...excellent breakfast buffe. Perfect location.

Pros: clean and comfort

Cons: no

Pros: location, breakfast, concierge

Cons: staff were slow in solving problems

Pros: Close to airport and downtown. Service was great.

Cons: Thought price was a little high.

Pros: everything