Guest reviews
Overall rating
7.6
Good
Based on 29 reviews
Cleanliness
7.4
Comfort
7.2
Pick-up/Drop-off
7.7
Value for money
7.9
Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveller rating
3
5
4
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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4.0
Cons: Tried to charge me a higher rate than the one that was booked. Check-in personnel were slow and unfriendly. Clearly they did not want to be there.
review from
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2.0
Cons: Dollard don't want to make the deal i reserved on your site. They said you book not at the good price. They charge me 140 usd more Thant i booked with you Very bad experience
review from
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10.0
Good value. Clean car
Pros: Dollar rental agency in St. Maarten was great! The check in was very easy and they took a video of the car when we picked it up. My husband pointed out a few dings in the paint and they were noted. Drop off was easy and they shuttled us back to the airport. One warning - be sure to fill your tank up before you bring the car back. A couple on our shuttle did not and they were charged $200. Gas is expensive but we filled our minivan up for $60.
review from
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2.0
The staff is so so rude and they raise the price
Pros: Nothing
Cons: 1.The rolling of the eyes from the staff 2. The lack of communication as to where to drop off the car when they are closed Additionally when I arrived they jacked up the price.
review from
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8.0
Pros: Friendly people. You can pay by debit card.
Cons: Still don't know why I had to pay more than rental and insurance ( no damage) Called for info about paying by debit card but got inaccurate info.
review from
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7.6
Pros: Drop off was very pleasant helped by a courteous young lady
Cons: P/U was just the opposite agents helped when they got ready no concern for my ttime
review from
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9.2
Top Notch!
Pros: The employees who work this dealership are top notch. very professional and courteous.
review from
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5.6
Pros: Friendly staff.
Cons: Car was beat up.
review from
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10.0
Went the extra mile
Pros: We were returning our car in St. Maarten and I accidentally left our two jackets in a chair by check out. We were standing in the line to get our boarding passes and talking about what to do. The line was growing and we thought "Oh well, we will buy new jackets in the airport." Then, I saw the van pulling up outside. The driver returned with our jackets!! We were so grateful and surprised. I wish we knew his name but he left as soon as he handed us the jackets. This man made an extra trip to the airport with our jackets.
review from
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5.2
Pros: Staff very friendly and helpful
Cons: Car too small for advertised 5 passengers. Back seat passenger door did not open from the inside. We felt like sardines getting in and out of the can!
review from
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6.0
Terrible Service
Pros: Car was clean and the price was as advertised.
Cons: The service was terrible at pick up and drop off. At pick up, discussed with manager that car was smaller than reserved. His response: take it or leave it. He also blamed it on Kayak and suggested I take up my issue with Kayak. At return, arrived before another customer and was serviced after that customer. When told, the customer service representative refused to acknowledge that fact. If it were not the week of Christmas and I was not with a group, I would have cancelled and taken my business elsewhere.
review from
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8.0
Fast and easy pickup
Pros: Didn't wait for a pickup van and service was good even we arrived on Christmas day
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