Guest reviews
Overall rating
7.6
Good
Based on 33 reviews
Cleanliness
7.4
Comfort
7.5
Pickup/dropoff
7.8
Value for money
7.8
Pros
"car was clean, good milage."
(in 426 reviews)
"Super easy and friendly staff"
(in 1775 reviews)
"Fast service and great car."
(in 4640 reviews)
Cons
"Long line yo pick up car."
(in 58 reviews)
Recent reviews
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- Neutral
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Find reviews that mention:
customer service
car was clean
great car
great service
great price
car was great
car available
drop off the car
picked up the car
great value
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4.0
Cons: Car I reserved was in such poor condition I refused to accept it. When I got a better car, they charged me a much higher price.
review from
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2.8
Cons: Took over 1 hour to get the car. The car had over 40,000 miles, and was missing both front hubcaps. The agent said I could return the car the next day if I didn’t like it, but every time I drove to the Alamo site there were no cars. The car had to have the A/C turned off to make the hills, and it al
review from
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7.6
Pros: The drivers seat was stained and the dashboard had a large smudge on it, no major complaint, just fyi. I'm glad I chose Alamo, the employees were nice and friendly
review from
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2.0
The car was not clean, back light out, radio & window not working,
Pros: Not much.
Cons: Over charged my credit card. Was giving a price on line, when I arrived at the office was quoted a different price. Was not away that you are automatically charged for insurance with a debit card. This put a lot of stresso on my stay. The card had a small scratch which took place in the shopping lot. Even though Alamo charged me for insurance, I was told we will notify you of the charges before charging your card. I AM NOT AUTHORIZING ALAMO TO CHARGE MY CARD. You do not have my permission to impose charges on my card. Bill me direct, my insurance will contact you. Plus I was charged $30 for gas. It was raining heavily & station line was long, slow traffic, asked to waive charges due to conditions beyond my control, was told NO.
review from
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8.0
Good value but total lack of road service
Pros: Value good for the money and length of time
Cons: We waited on side of road for 2 hours for help with flat tire- after about 6 phone calls and being told someone was on their way - they didn’t show!!!! We had no lug wrench with spare tire. A local ended up helping who we paid!!!!
review from
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9.6
Alamo SXM Oct2018
Pros: We liked the friendliness of the employees and how efficiently the whole process was handled. No delays. We also thought the price was good.
Cons: The windows of the car should be cleaned between rentals, especially the windshield.
review from
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10.0
Very professional
Pros: Efficient and helpful
review from
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6.8
rude
Cons: I still didnt haven't the deposit back released, where the employer say he would do it directly. also when deliver the car he mentioned that he after acceptance different payment methods, it was normally not acceptable, where i told him its normal because you need to facilitate the client so it was your benefit because you make money. he told oke dont rent a car here anymore then, he was to rude
review from
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10.0
The Alamo agents were wonderful
Cons: The incredibly high cost of insurance! I won't be able to rent a car again when I return to St. Maarten
review from
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10.0
Easy and convenient
Pros: Quick service
Cons: Tire pressure and engine check lights came on but car worked fine
review from
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2.0
Junk Cars
Cons: Drove to the hotel fine but on the second day it was idling funny the AC wouldn't work and the gas pedal wouldn't do anything. They gave me a new car that was a lot smaller and of course didn't refund me the difference.
review from
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6.0
Just ok
Pros: While they didn't have my car ready, they gave me another one. The car was cheap relative to others. Overall it was ok and what I expected in the Caribbean.
Cons: Car wasn't ready for me. Car was not really clean. The van to and from the airport was not very clean and they jammed us into the vehicle.
review from
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9.6
Alamo SXM Oct2018
Pros: We liked the friendliness of the employees and how efficiently the whole process was handled. No delays. We also thought the price was good.
Cons: The windows of the car should be cleaned between rentals, especially the windshield.
review from
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10.0
Very professional
Pros: Efficient and helpful
review from
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10.0
The Alamo agents were wonderful
Cons: The incredibly high cost of insurance! I won't be able to rent a car again when I return to St. Maarten
review from
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10.0
Easy and convenient
Pros: Quick service
Cons: Tire pressure and engine check lights came on but car worked fine
review from
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7.6
Pros: The drivers seat was stained and the dashboard had a large smudge on it, no major complaint, just fyi. I'm glad I chose Alamo, the employees were nice and friendly
review from
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8.0
Good value but total lack of road service
Pros: Value good for the money and length of time
Cons: We waited on side of road for 2 hours for help with flat tire- after about 6 phone calls and being told someone was on their way - they didn’t show!!!! We had no lug wrench with spare tire. A local ended up helping who we paid!!!!
review from
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6.8
rude
Cons: I still didnt haven't the deposit back released, where the employer say he would do it directly. also when deliver the car he mentioned that he after acceptance different payment methods, it was normally not acceptable, where i told him its normal because you need to facilitate the client so it was your benefit because you make money. he told oke dont rent a car here anymore then, he was to rude
review from
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4.0
Cons: Car I reserved was in such poor condition I refused to accept it. When I got a better car, they charged me a much higher price.
review from
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2.8
Cons: Took over 1 hour to get the car. The car had over 40,000 miles, and was missing both front hubcaps. The agent said I could return the car the next day if I didn’t like it, but every time I drove to the Alamo site there were no cars. The car had to have the A/C turned off to make the hills, and it al
review from
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2.0
The car was not clean, back light out, radio & window not working,
Pros: Not much.
Cons: Over charged my credit card. Was giving a price on line, when I arrived at the office was quoted a different price. Was not away that you are automatically charged for insurance with a debit card. This put a lot of stresso on my stay. The card had a small scratch which took place in the shopping lot. Even though Alamo charged me for insurance, I was told we will notify you of the charges before charging your card. I AM NOT AUTHORIZING ALAMO TO CHARGE MY CARD. You do not have my permission to impose charges on my card. Bill me direct, my insurance will contact you. Plus I was charged $30 for gas. It was raining heavily & station line was long, slow traffic, asked to waive charges due to conditions beyond my control, was told NO.
review from
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2.0
Junk Cars
Cons: Drove to the hotel fine but on the second day it was idling funny the AC wouldn't work and the gas pedal wouldn't do anything. They gave me a new car that was a lot smaller and of course didn't refund me the difference.
review from
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6.0
Just ok
Pros: While they didn't have my car ready, they gave me another one. The car was cheap relative to others. Overall it was ok and what I expected in the Caribbean.
Cons: Car wasn't ready for me. Car was not really clean. The van to and from the airport was not very clean and they jammed us into the vehicle.
review from
Other suppliers in Simpson Bay scored
Where can I find Alamo hire cars in Simpson Bay?
Booth 1 Princess Intl Airport, Alamo car rentals
Address
Booth 1 Princess Intl AirportPhone
FAQs about hiring a car from Alamo in Simpson Bay
How many car hire locations does Alamo have in Simpson Bay?
Alamo has 2 car hire locations in Simpson Bay. Take a look at our Alamo hire location map to find the best car hires near you.
Does Alamo have a car hire location at the airport: Princess Juliana Airport (SXM)?
Yes
Does Alamo offer shuttle or airport pick-up services from Princess Juliana Airport (SXM)?
Yes