Guest reviews
Overall rating
7.5
Good
Based on 37 reviews
Cleanliness
7.2
Comfort
7.3
Pick-up/Drop-off
7.6
Value for money
7.6
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
9
4
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2.0
Cons: When I arrived at the airport to pickup my car - the Alamo representative at the shuttle said there were no cars available for me. Even though I had reserved a car and received a confirmation of that reservation through Kayak. The representative explained that they try to block reservations because they have a limited number of cars available and cannot fulfill all of them. There should be a better way to track this through your site and your rental affiliates.
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6.0
Cons: my car had all sorts of large dents all over it, this thing had been through the war. After a couple days a plastic shield in the front under the car fell down and i had to wedge it back up in there but often it would fall back down and drag. I finally had to stop back at the rental agency for them to remove it.
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8.8
Cons: In and out in no time with NO surprise's
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4.0
Cons: Car I reserved was in such poor condition I refused to accept it. When I got a better car, they charged me a much higher price.
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2.8
Cons: Took over 1 hour to get the car. The car had over 40,000 miles, and was missing both front hubcaps. The agent said I could return the car the next day if I didn’t like it, but every time I drove to the Alamo site there were no cars. The car had to have the A/C turned off to make the hills, and it al
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7.6
Pros: The drivers seat was stained and the dashboard had a large smudge on it, no major complaint, just fyi. I'm glad I chose Alamo, the employees were nice and friendly
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2.0
The car was not clean, back light out, radio & window not working,
Pros: Not much.
Cons: Over charged my credit card. Was giving a price on line, when I arrived at the office was quoted a different price. Was not away that you are automatically charged for insurance with a debit card. This put a lot of stresso on my stay. The card had a small scratch which took place in the shopping lot. Even though Alamo charged me for insurance, I was told we will notify you of the charges before charging your card. I AM NOT AUTHORIZING ALAMO TO CHARGE MY CARD. You do not have my permission to impose charges on my card. Bill me direct, my insurance will contact you. Plus I was charged $30 for gas. It was raining heavily & station line was long, slow traffic, asked to waive charges due to conditions beyond my control, was told NO.
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8.0
Good value but total lack of road service
Pros: Value good for the money and length of time
Cons: We waited on side of road for 2 hours for help with flat tire- after about 6 phone calls and being told someone was on their way - they didn’t show!!!! We had no lug wrench with spare tire. A local ended up helping who we paid!!!!
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9.6
Alamo SXM Oct2018
Pros: We liked the friendliness of the employees and how efficiently the whole process was handled. No delays. We also thought the price was good.
Cons: The windows of the car should be cleaned between rentals, especially the windshield.
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10.0
Very professional
Pros: Efficient and helpful
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6.8
rude
Cons: I still didnt haven't the deposit back released, where the employer say he would do it directly. also when deliver the car he mentioned that he after acceptance different payment methods, it was normally not acceptable, where i told him its normal because you need to facilitate the client so it was your benefit because you make money. he told oke dont rent a car here anymore then, he was to rude
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10.0
The Alamo agents were wonderful
Cons: The incredibly high cost of insurance! I won't be able to rent a car again when I return to St. Maarten
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