valet was very helpful
called room service at 6:45am for breakfast-no answer for 10mins; had to leave hotel-day ran late, etc
would you stay in a bed where someone's dog stayed? i think there hadls to be pet friendly rooms. all rooms cannot be pet friendly!
the idea that i stayed in a bed where someone else's dog slept! this is disgusting!
KAYAK room preference is just a request...
Proximity to everything Galleria
BEWARE - We didn’t get a Double Room, which is what we booked on Kayak; however, because we had kids it wasn’t a problem to have them sleep on the floor. The hotel was happy to bring blankets and pillows.
Rooms are nice, the shower is great, enter the Galleria without going outdoors.
Housekeeping did not refresh toiletries or the ice bucket.
Clean, great location, comfortable bed and big room.
No free wifi:(
Overall, I liked this hotel. I experienced multiple confusions with the front desk staff and my reservations, but it didn't cause too much of a problem. The rooms are nice, but you can just tell the hotel is old. The connection to the mall was incredibly convenient. That was my favorite part. I would stay here again.
The staff was excellent....
No refrigerator and bad toilet paper
Connected to galleria mall, big room
Pros and Cons
Very good experience
You need more people at front and do not charge for Wi-Fi
The location is great. It's a beautiful hotel with well appointed rooms and great customer service. The have a free shuttle. It's steps from the Galleria which is full of great shopping and restaurants. It has two restaurants - an upscale seafood restaurant and a mid-range bistro on the second floor. They do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than the standard hotel fare. You can also take your drinks up to your room if you order from the 2nd floor restaurant.
The parking is a pain (as many others have mentioned) but if you don't mind a bit of walking then there is plenty of free parking in the parking garage and we never felt unsafe even when come back late from a dinner. The pool was a bit underwhelming with no cabanas or umbrellas for shade and no attempt to make it look like a retreat (I.e. Greenery or decor - just a walled concrete box). This was such a surprise as we've stayed at other Westin properties that had lovely pools.
size and quality of room
Kids & life loved amenities
Mall had American Girl, restaurants, ice skating and more. My kids are asking if we can stay here again.
Construction in the parking lot
Find us at Dallas's lavish Galleria Complex of USA Today's "Top 10 Shopping Spots in the US," where Gucci, Louis Vuitton, Belk and more await. Nearby corporate headquarters include Ryan Inc; FedEx, Fluor, CompuCom, PepsiCo and JCPenney. With Marcel Wanders lighting and designer Paul Smith's rich and vibrant creations, our lobby is the perfect gateway to fashionable Galleria shopping. Enjoy our expanded WestinWORKOUT® Fitness Studio, chic outdoor pool, and 54,000 square feet of function space. Our 448 renovated guest rooms, including 10 suites and seven Sky Rooms, are attractively appointed with plush Westin Heavenly® Beds and unique custom-designed touches, conveying fashion synergy and artistic insight from local and global designers.
Based on 1,775 reviews
Bar and Beverages
Policies vary by room type and provider.