Chiang Mai hotels in Chiang Mai Old City

Cons: The staff's professionalism can really be improved. They weren't rude but They need to work on the little things. My wife asked the front desk for a list of the costs associated with the hotel's laundry service. The guy at the front desk says "it's found in the closet near the tv" (which it wasn't). This is supposed to be a five star hotel. Other places would apologize and quickly go find a list for their guests, instead of fault the blame on their guests. Additionally, there is no hair conditioner in the hotel's bathroom. I understand that some may not require this, but I'd be willing to bet a good portion of the hotel's guests do. You have to personally request conditioner from the hotel's maid service. Weird. And finally, their drink pool service has a lot to improve upon. I had to go to the hotel's other bar on the other side of the hotel to get drinks by the pool. On the last day of my stay, the hotel staff told me I could call that bar and they would deliver drinks over to the pool, but when I called, no one answered.

Cons: Beds were a little firm - but nothing to really complain about.

Cons: We had taken a 'standard room'. I cannot compare really, but I saw that most rooms had a balcony where you can sit and enjoy the sparse sun. Our room had a very small terrace that overlooked roofs only - and not the nicest ones. The room was quite cold (but the weather was cold too), and the lights were poor. Internet connection was a problem: I had to reconnect at least 4 times a day.