Car rental at Florence Peretola Airport

Pros: Nothing, had to cancel due to complications with system.

Cons: Your system is flawed if you have to adjust reservation. It doesn't work and no o e answers the phone to call for fixes.

Pick Up/Drop Off Needs Improvement

Pros: The car itself was in good condition.

Cons: The line to check in was ridiculously long, the longest I have ever seen. It took 45 minutes to reach the counter. The line was as long when we returned the car. My father had a separate contract and wanted to pay cash, but couldn’t wait in such a long line. The counter outside to pick up the car was overwhelmed and we had to wait 30 minutes for one of our cars to be ready. There was no area to sit or get out of the sun.

A nightmare

Pros: That we actually found the rental car return lot.

Cons: I would strongly suggest no one return a car to Florence as their location is difficult to find, signage is absent, and it was stressful navigating our way because car rental is not right at airport. Check-in is at a mobile home-like setting.

A nightmare

Pros: Nothing

Cons: We got to the desk and they couldn’t find our reservations even though we had our reservation number. I called your 800 number and they said there’s nothing they could do. We were at the airport rental car counters for over 4 hrs. We had to make new reservations on line and wait to get the car. The rental car counters in Florence are full of people and it takes hours to get things done.

Some issues

Pros: The person at the counter was pleasant. The cars were fine.

Cons: We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be. We also should have been informed about ZTL restrictions