Florence Convertible Car Rentals

It didn’t say in the website that you have to bring you credit card (like phisically), I always pay with apple pay and we had a little problem with that during the pick up… it should be specified.

I waited in the queue for one hour and when I was there he refused to rent me the car because my license is not international however two companies they gave me a Rent-A-Car on my Jordanian license so it’s either early on they should mention that or he should be doing what others are doing

Great car great service

Hertz changed car rental pick-up location but only notified locally via flyer taped to the wall

Customer service was great

We like the guy who take care of his chikens!!!

The location was closed and then not even open on the day we were supposed to pick up. We had no car when we arrived.

terrible customer service, was told to read the "fine print" and couldn't rent the car due to some restrictions that should have been clearly stated to customers instead of hidden in the "fine print".

I reserved an automatic car and was told by hertz that Kayak always has this problem with reservation. I was given a manual car, had to pay extra to get the one I want. Ended up $100 over the quoted price. Not sure who needs to see this. I hope it get resolved for future customers.

The pickup process took longer than expected. The cars didn’t seem to be ready for their pickup time. I don’t know what was causing the delay. It was a little anxiety producing because even though I knew I was going to get a car, I overheard someone being told there were no more cars (for a non refundable, prepaid reservation). I would suggest people go pick up their cars an hour or so before the scheduled pickup

Easy pick up and drop off. Worth the few extra dollars !

Do not believe that the car model you reserve is what you will get (or even close). Reserved an Audi A4 or similar and got a significantly older model of car and was told we’d have to pay even more to get another car. Make sure to review your bill as the staff try to add all these extra charges if they think you won’t notice. I would absolutely not recommend booking from Budget

Just a good experience

The person working at the counter was very helpful.

Awesome experience overall :)

Sixt agent was incredibly helpful and kind.

The agent working in the Firenze Train Station was OUTSTANDING!!!

A horrible service! I rented a car for 1 day The gear of the car was very bad and dangerous! The car was in a dangerous condition!!! I drove back to the station and asked for a refund because it was too late for my trip They made me cancel my reservation and kept the money!!!! Not recommend at all!!! Do not rent a car there

Pickup in Florence was excellent, I had a very helpful service person who helped me decide which car to take. Ended up with a brand new car with only 8 km on it (we then put a problem free 1400 km on it over the next 10 days). Dropping off the car in Munich was confusing, there was no instructions about where to park or that I was to use a key drop box. I just saw an Avis sign on a parking garage so I left it in that garage and stumbled across a non-descript drop box while wondering around for a service counter. Searched my email and re-read the rental contracts to see if that was what I was supposed to do or not, but found no additional information.

Hello. We had a very unpleasant experience returning this rental car in Naples, Italy. The information you sent us regarding the dropoff location was inaccurate, and the complete lack of signage made it impossible to find the dropoff location. As we were travelling internationally, neither of our US-based phones were able to access data, and we were relying on downloaded Google maps. The info on our reservation email says: Drop-off August 16, 2021 3:00 PM Presso Star Hotel Terminus - NP5 Pickup:Pizza Garibaldi 92 Napoli, 80142 IT (39) 081 284041 Latitude: 40.851826, Longitude: 14.271444 "Presso Star Hotel Terminus - NP5" sends us nowhere, and the Avis pin on the map is also inaccurate (see the first image. this is the taxi turnaround for the train station). "Pickup:Pizza Garibaldi 92" took us to the alley on the backside of a hotel. The coordinates point to the pedestrian-only plaza on the North side of the same hotel. When I finally parked illegally to run into the station and call the number over public wifi, the agent gave me an address that lead us to the entrance of an underground parking lot a couple of blocks North. Not only was this incredibly frustrating, but driving around for hours looking caused us to miss our train. I would like for Kayak to refund us the cost of rebooking that train, which came to 126.80 Euros-which included a substantial upcharge due to the last-minute booking.

Horrible company, took 3 hours to get a car. Not the car I paid for. Horrible experience