Columbus car rentals

Columbus car rentals

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Columbus, OH, United States
26 May — 2 Jun
Same drop-off
Columbus, OH, United States
Thu 26/5
Thu 2/6
Driver's age:

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Columbus car rental information

Pick-up locationColumbus
Rental locations41
Airport locations11

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Columbus car hire reviews and directory

Rated no. 1
Best rated
8.6 Excellent (444 reviews)
11 locations in Columbus
Locations in Columbus
  • 8.6
  • 8.6
  • 8.5
  • 8.5
  • 8.5
Recent reviews
10.0 Excellent26 Apr 2022
Really appreciate
10.0 Excellent29 Oct 2021
A little more clean but other than that everything was great
10.0 Excellent26 Oct 2021
There was absolutely no problem. The price was amazingly great. Staff was quick and efficient.
1.9 Horrible4 Aug 2021
Liked nothing. Customer service was completely unacceptable and unprofessional. Rental car was nothing like I reserved 4 months prior but had a family vacation the next day so nothing I could do. Vehicle I did take smelled and was not cleaned on the outside and worse on the inside. Manager should not be associated w/ company. All around, the worst customer experience of my life. I will never use Enterprise nor Kayak again! Completely missed the mark here.
2.0 Mediocre4 May 2021
I booked a car rental for the Columbus Airport. When I arrived at the Enterprise desk, they told me my rental was across town. I asked for help to get across town or get the car to me (no longer an enterprise offering), but the desk clerk basically said "nope, you're on your own". Kayak also provided no additional help. I rented from Avis desk, don't know why I would use Kayak againHaving the car available where I landed
9.2 Excellent1 Nov 2020
The tahoe we reserved was not available. The assistant manager Chris offered us a minivan for much less than the tahoe. It worked great for our trip.The windshield was not clean. Had smears on it
2.0 Mediocre10 Oct 2020
No. I was sent back and forth and one manager openly derided one of his coworkers.They could work as a single unit. It seemed like I was dealing with two separate companies.
6.4 Good26 Aug 2020
People were nice, even if not Covid-19 safe.Had to check at three different rental car checkpoints before finding someone with the Enterprise group that could give us our rental car. Person who got our car wasn’t wearing a Covid-19 mask over her nose, and I had to touch the computer to finish. Lastly, the Ford we rented had a terrible navigation and audio interface, both of which were dangerous to use.
4.0 Okay12 Jul 2020
Car was filthy with a horrible cigarette smell. Could not even drive it.
10.0 Excellent15 Jun 2020
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Rated no. 2
8.6 Excellent (210 reviews)
1 location in Columbus
Locations in Columbus
  • 8.7
  • 8.7
  • 8.5
  • 8.6
  • 8.5
Recent reviews
6.0 Good12 Feb 2022
Wish there were a vehicle similar to what was described at time of rental. Wish car was cleaner on pickup.
7.9 Good31 Aug 2021
The first car I was assigned was too small. The associate changed me to a larger car (still in my reservation’s class) which worked out perfectly.
10.0 Excellent21 Jul 2021
Super easy to pick up and drop off, even at different airports.
4.0 Okay7 Jun 2021
We asked for 12 passenger they gave us 15 we had to remove seats for luggage. The vents in the back didn’t work so the driver had to freeze for passengers to be comfortable. There was no plugs of any type other than the dash.
6.0 Good9 Mar 2021
Staff did a very nice jobCar had been smoked in The odor became overwhelming during the rental
10.0 Excellent5 Dec 2020
Pick up and drop off were very easy.
6.0 Good28 Oct 2020
I was not given clear direction to where to go pick up. I was in the garage for over 20min looking. After locating a person he pointed me to a vehicle that didnt have any keys... frustrated at this point i walk back to the booth and demand they get the van and bring it. That took forever.Have an attendant on hand. It SHOULD NEVER BE THE CUSTOMERS RESPONSIBILITY TO FIND THE VEHICLE
2.0 Mediocre29 Sep 2020
The staff refused to rent me a car. My license expired last month because I turned 25. I am unable to renew it because of the corona virus. Prior to renting the car I called the Ohio BMV and double checked with them. The let me know that because of the pandemic everybody’s licenses and registrations that expired since March were automatically extended until December 31, 2020. They assured me I’d have no issue using my ID to do anything including renting a car and buying alcohol. I double checked the BMV website and on the front page it confirms that everything is automatically extended until the end of the year. The woman at the counter said she couldn’t rent me a car because they already did a one time extension for me for having an expired license. I don’t know what she was talking about because I’ve only ever rented a car one other time and that was in July. My license expired August 4 so when I rented the car in July no special extension would have been made for me. I explained this to her and then she said it’s their policy that they can only rent a car to a person with an expired license if it had expired during the pandemic. And according to her it is no longer a pandemic. Clearly we are still in a worldwide pandemic so that makes absolutely no sense. I tried to explain that the law in Ohio extended all ID/registration until the end of the year because we are in fact still in a pandemic. She then brings her manager out and her manager says it is illegal to rent me a car with an expired license. I tell her I understand but I do not have an expired license since the expiration date was extended. She suggests to me I try to renew online and says if I’m able to do that I could show her that and see if that was sufficient enough to prove I don’t have an expired license. Obviously you cannot receive a driver’s license online so I was unable to do that. I’m really disappointed in the entire experience and also the fact that Alamo thinks that the pandemic has magically disappeared when in fact it’s worse now than it was before. Still not sure what “one time extension” was mentioned to me either. Truly a waste of my morning.
6.4 Good10 Sep 2020
Pick up was easy from Columbus Airport.Drop off was cumbersome. No one in the garage to check you in. Filled the tank up before returning but the gas gauge didn’t move. Check engine light came on about 20 miles from Huntsville.
9.2 Excellent17 Aug 2020
Staff were very good and helpful. They gave me choices on vehicles and helped me hook up my phone to the blue tooth which really helped me make calls easier.
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Rated no. 3
7.5 Good (238 reviews)
9 locations in Columbus
Locations in Columbus
  • 7.6
  • 7.7
  • 7.5
  • 7.4
  • 7.3
Recent reviews
10.0 Excellent18 May 2022
Great customer service at the counter
10.0 Excellent9 Apr 2022
Very easy to pick up and drop off. Staff was great and friendly.
4.0 Okay26 Mar 2022
Hertz has the tendency to rent damaged cars. They check them with you when checking out. I now take pictures of the car before I leave. On this rental the return guy was saying 'there is a dent here' at which time I showed him the picture I took before I left the pick up location. This is not the first time they have done this. BEWARE!!
2.0 Mediocre18 Jan 2022
They inspect the car and after that they try to make u pay for something you dont do it. And report as exident damaged with no proof
2.0 Mediocre2 Dec 2021
I did not rent the car from this location. Upon arrival, attendant required proof of own car insurance. I do not have own car or insurance, which is why I was renting the car. The alternative provided was $40/day for complete insurance from the location itself. I rent cars very often - this has never been a requirement before as my credit card offers great insurance coverage.
4.0 Okay1 Dec 2021
Hertz still charges an extra daily fee to add a spouse as an authorized driver. Luckily it looks like a lot of car rental companies are moving away from this, but it's ridiculous
8.0 Excellent22 Nov 2021
There was an extra charge for a second (spouse) driver which I don’t think we have ever had from another company. When I looked back at the agreement it did mention additional charges for another driver but didn’t say what they were (13$/day). I would have looked at another rental company if I had been aware upfront (like, the info not buried in the middle of the rental agreement) as it did push the price much past the competition’s price. The car was nice, clean, etc.
10.0 Excellent5 Nov 2021
A little high priced fir a one day rental, otherwise clean car. No ‘cleaning product’ odor which was nice!
1.9 Horrible2 Oct 2021
I requested an email receipt, which I still haven't received almost a week later. Also, I asked about an upgrade and was told it was $20 more, but my credit card was billed for more than that increase, so it appears I was lied to at the counter as well. Unfortunately, National didn't have any cars available for my travel dates, but I'll be avoiding Hertz in the future.
7.9 Good23 Jun 2021
the drop off was scheduled for 10pm. i got there and the place closed at 10pm. in the rental agreement it did not say the hours of operation. i was not able to return the car, and now my plans are all screwed up. otherwise it was a great experience. i am sorting out the aftermath now.
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From $79/dayRated no. 4
Most popular
Cheapest deal
7.4 Good (250 reviews)
1 location in Columbus
Locations in Columbus
  • 7.7
  • 7.6
  • 7.2
  • 7.2
  • 7.1
Recent reviews
5.9 Okay2 Aug 2021
The wait was long picking up…..drop off was easy
2.0 Mediocre2 Apr 2021
Staff was not there at the time of my pick up no help on the phone when I called dollar corporate services. Staff was late opening on the second day when I went back to get my car. Not wearing facemask. Very bad experience!Communications between dollar rental and, through who I made my reservation. More punctual and professional help both at the counter in person as well as online is needed.
2.0 Mediocre1 Apr 2021
Nothing. They closed before 6 pm, my flight was late. No car to pick up. Rip-off.They could make provisions for early evening pickup. Ie 6 pm
2.0 Mediocre16 Mar 2021
We made a “reservation” for a Suburban. When we got there all they had left was a little 4 door car. We have 7 people in our family so that wouldn’t work. The man working was nice enough, but he told us when you reserve with a lower cost rental company it’s hit or miss. Sometimes you get what you want, and sometimes you don’t. He showed us a long list of people he had to call to tell them they didn’t have any cars available. I would not recommend renting from Dollar because there NO GUARANTEE that you’ll get what you reserve, or any car for that matter!
2.0 Mediocre8 Mar 2021
They should have notified us that they close at 2pm and that, they would not be able to rent us a car. Their sign says go upstairs to the 2nd floor and someone will help you. Then upstairs it says we close at 2pm. So we had to pay double what our original reservation was and book with Hertz there on the spot.
2.0 Mediocre6 Feb 2021
NothingI booked a car at 7 pm. I reached at 7:30pm. Noone was there .
2.0 Mediocre30 Dec 2020
didn't pick up car - mom got corona 2 days before christmas and was unable to cancel. thanks priceline, won't be going through you anymore.not going through priceline
4.8 Okay5 Nov 2020
Staff was niceCar smelled and was not the one I signed up for
8.8 Excellent26 Oct 2020
The size of the car was good, and the mileage was excellentPick up was a little strange when adding a second driver. A little surprised that fee was $13,50 per day for another driver. My most recent experience prior to this rental was with Alamo who allowed the second driver at no additional cost.
8.0 Excellent12 Oct 2020
The staff was overwhelmed, but polite. The drop off was super easy.Add more support staff at Columbus International Airport to assist customers.
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Rated no. 5
7.3 Good (146 reviews)
1 location in Columbus
Locations in Columbus
  • 7.4
  • 7.4
  • 7.2
  • 7.3
  • 7.2
Recent reviews
10.0 Excellent14 Mar 2022
Could have had a snow scraper to help clear the windshield the next morning. Sun, warming the car and a credit card finally did the trick.
10.0 Excellent14 Feb 2022
Everything was easy from pick up to drop off. The car was a great car
10.0 Excellent5 Jan 2022
Staff was easy to get along with...friendly and professional
8.0 Excellent23 Oct 2021
Couple of details. Big issue developed unnecessarily when car auto-locked with “key” thing inside. With no information given on door code we were in an interesting situation. No one at Avis was able to supply the code (which is ridiculous ). One person finally somehow remotely unlocked the thing. All so unnecessary Also , the license plate tab was 8 months out of date. Glad we weren’t stopped by the highway patrol!
1.9 Horrible20 Sep 2021
Did not pick up the car because the line at the rental counter was so completely utterly ridiculous. Wound up renting from Hertz instead.
10.0 Excellent4 Sep 2021
Thank you so much!! Great car and looking forward to seeing the new parking garage at John Glenn International Airport!!
7.9 Good26 Aug 2021
Did a good job!
1.9 Horrible11 Jul 2021
Customer service was very rude when picking up the car. My booking reservation stated personal auto insurance was not required, however, at pick-up the woman refused to honor my booking and said she couldn’t proceed with my registration. She said thrifty was recently bought by another company as if that would explain why the booking was not updated to state your own insurance was needed. If that is thrifty’s policy, okay, but the booking reservation which I booked days in advance needs to reflect that…. Especially now when it is difficult to reserve a car. Moreover, she was incredibly rude, and my experience was very negative that it makes me question what kind of service and support I would have if I were to rent a car to the extent I will never rent from Thrifty. I went to Alamo next door and it was night and day. The customer service was so friendly and helpful, that I trusted them. Definitely don’t trust Thrifty and won’t be back.
1.9 Horrible24 Jun 2021
In my haste to leave on my trip to put my mother on hospice, I forgot my credit card at home. Counter clerk was rude and unhelpful. I was stressed. I ended up going to Avis who would rent to me using a debit card. By the way, my mother did pass. I will not recommend Thrifty.
6.0 Good13 Jun 2021
Allow to change vehicle if dirty or smelly.
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Rated no. 6
6.9 Good (247 reviews)
7 locations in Columbus
Locations in Columbus
  • 7.2
  • 7.4
  • 6.8
  • 6.6
  • 6.8
Recent reviews
2.0 Mediocre17 May 2022
Nissan Altima is apparently considered a full-size car. 1 agent working the desk with a line of at least 30 people is not good customer service. All cars should be available for fast pickup vs having to wait in the line.
6.0 Good7 May 2022
Don't know why offices were closed or staff MIA on both pickup and drop off.
4.0 Okay7 May 2022
Staff was very efficient and helpful, vehicle was OK, but not very clean. Waited in checkout line with about 20 other customers for approx. 45 minutes because Budget had only one employee checking customers out. This is not an isolated situation because when I returned the vehicle there were approx. 35 customers in line with only two Budget employees. Not acceptable because Budget knows the reservation schedule.
8.0 Excellent4 May 2022
The car could have been cleaned better. Found a bottle of previous user under the seat. Car was not full loaded with petrol, but that i managed by keeping my bills from tanking gasoline. With that i could prove that i tanked more than that i used. So that part went very well
10.0 Excellent3 Apr 2022
The car smelled like cigarette smoke. That’s the only part that ruined the experience. Everything else was wonderful. The staff was very friendly and helpful.
10.0 Excellent30 Mar 2022
Friendly, courteous, and efficient. It was honestly the best car rental experience I have ever had. I highly recommend the CMH Budget rental
8.0 Excellent30 Mar 2022
Better customer service. Friendlier people.
8.0 Excellent28 Mar 2022
Service was excellent was NL easy but the car's claim is was OK and smell of smoke
10.0 Excellent27 Mar 2022
Quick in an out service, the ability to upgrade if I wanted and good customer service…
10.0 Excellent15 Mar 2022
The parking lot could have been better.
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Rated no. 7
7.8 Good (63 reviews)
7 locations in Columbus
Locations in Columbus
  • 7.7
  • 8.4
  • 7.8
  • 7.7
  • 7.5
Recent reviews
8.0 Excellent14 May 2022
The wait for the shuttle to the rental car center at CMH was RIDICULOUS. Massive amounts of people waiting for shuttles. Had to take a taxi to the rental car center! Once there, line at the counter was at least 25 people long. Only TWO agents working for THREE rental companies. After that, the experience was superb. CMH has really messed up by putting rental cars off site.
8.0 Excellent10 May 2022
Give early as I need.
6.0 Good28 Apr 2022
Was in and out pretty quickly, but received a car that wasn’t clean. Was sticky in places and items from last rental (trash) was still in interior and under seats. Got car with 5/8 tank of gas. If I had more time before departure, I would have requested a clean car. Faint smells of marijuana inside as well.
4.0 Okay16 Apr 2022
For pick up: only one agent was working at 8:30am, enormous line with each person's check in taking about 10 minutes. There were four people in front of me and it took an hour to get through the line. When I left there were more than 30 people in line. Very disappointing since I had a meeting to get to, added to my stress.
2.0 Mediocre21 Mar 2022
We rented a Ford Expedition for our trip. When I picked up the car, it was filthy and had not been cared for. Problems included: -car had not been washed, -car had not been swept or cleaned out. There was a dirty plate in the car, and pet hair all over the seats and floors. -There was less than 5 miles worth of gas in the vehicle -There was NO windsheild washer fluid in the vehicle -The oil needed changed (not just nearing the end of its' oil life, it was on oil change required message. -The car reeked of smoke. We brought the outside cleanliness of vehicle to the attention of the worker as well as the smokie smell of the car and he indicated that he would notate it, but there was nothing he could do. We called to speak with a manager of the AVIS rental site when we were on vacation, was promised a return phone call, but that didn't happen. When I returned the car today and asked to speak with a mangager (I had a dirty plate that was left in the car in my possesion as well as a baggie of pet har that we had swept from the vehicle on the day we rented it. I was told he was not calling his manager, and that he was calling the police instead. At that point, I was very frustrated, so I threw the bag on the counter in front of him and it broke. He refused to speak with me. The car has been returned. This was NOT a happy experience for me! Very disappointed.
10.0 Excellent25 Jan 2022
Great job
10.0 Excellent12 Nov 2021
We had the rental less than 24 hours. Was a bit pricey.Gentleman in Columbus was Excellent.
7.9 Good11 Oct 2021
Except for the serious shortage of agents to fulfill reservations at CMH, the experience was great.
7.9 Good14 Sep 2021
The car was comfortable enough the inside glass was in need of cleaning and pricing has gone up
10.0 Excellent23 Aug 2021
The entire process from reservation online to drop off was perfect. Very efficient staff/process
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Rated no. 8
7.8 Good (17 reviews)
1 location in Columbus
Locations in Columbus
  • 7.6
  • 8.1
  • 7.8
  • 7.9
  • 7.6
Recent reviews
10.0 Excellent20 Apr 2022
Customer services was top notch. Andrea from National was great - very friendly and gave her business card in the event anything went wrong. Pick up and drop off were both easy and enjoyable.
10.0 Excellent15 Jul 2021
Much better price than other vendors.
7.9 Good13 Jul 2021
National was just fine in terms of all the pick up/drop off functions, I'd use them again. But currently the price for a car is way out of proportion. It could have been due to the July 4th weekend, but I'll start looking for alternatives when I can!
10.0 Excellent21 Jun 2021
car was great. Hyundai Accent. staff helpful.its getting pricey to rent a car
4.8 Okay21 Sep 2020
I waited two hours to pick up a van . They didn’t even appreciate my time saying thank you so much or didn’t even give me discount for it. I didn’t the reservation and still they didn’t have a car ready for me . Not happy with service at all . Please let me know if you want to talk to me . My email address is puspadhital92@gmail.comAt least give a customer discount if they waited couple hours . Oh also , car condition was poor . Looks like they didn’t do an alignment in while and brakes were making a wired sound .
2.0 Mediocre6 Aug 2020
Poorest management and the stuff needs more training
3.2 Mediocre2 Jun 2020
I reserved a Tahoe or equivalent but they gave me a Tacome truck with less space. The wait to check in and get vehicle was over an hour wait. The truck was dirty: the previous user had a dog in it and there was hair everywhere. The window have finger smudges on all of them and there was fish scales in the tail bed. I was definitely a lack luster experience.
10.0 Excellent2 Dec 2019
Staff was very friendly and the drop off super easy
6.0 Good21 Jul 2019
Staff was definitely friendly and welcoming and made the entire process effortlessThe car absolutely reeked of cigarette smoke. When choosing the SUV, I had only a few options, and I entered two different ones, both reeking. I just had to choose one and go with it, clearly keeping the windows down during all three days (despite the heatwave). The smell did not go away!
5.6 Okay1 Apr 2019
Friendly staff, easy pickup/ drop offSmoky car! Gross.
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Rated no. 9
5.4 Okay (25 reviews)
1 location in Columbus
Locations in Columbus
  • 6.8
  • 6.8
  • 5.2
  • 4.6
  • 6
Recent reviews
4.0 Okay28 Feb 2022
Well while waiting in line to rent my car, I heard the agent charge three people in front of me charged a $100.00 deductible. All were white. When I got to the counter, he charged me a $250.00 deductible which was just $13.00 less than the total rental. I was in a hurry so I didn’t have time to argue with him. But I thought I’d let you know
4.0 Okay18 Feb 2022
First off, it says that the car counter is in the terminal and it’s not. I was not expecting to have to shuttle to the car rental place. I felt like the advertisement was not truthful. Then I was given a car that did not have a full gas tank, but I did not notice until I had left the airport. But they did nothing about it. I was not pleased with the service of Payless.
2.0 Mediocre2 Jan 2022
10.0 Excellent18 Dec 2021
Excellent reception and service.
10.0 Excellent19 Oct 2021
Great value for the money
1.9 Horrible29 Sep 2021
Garbage customer service. Outrageous extension and collision protection fees.
7.9 Good29 Sep 2021
Told via phone that early pick up not available, arrived to find nor lines and car lot full. Very disappointing
3.9 Mediocre14 Sep 2021
The van hadn’t been cleaned and it took more than an hour to pick up. There was sand, and food, and wrappers everywhere and it smelled like a locker room.
3.9 Mediocre13 Sep 2021
So, first of all the airport remodeled. There was a payless sign but no payless booth upstairs. Your staff didn't seem to care about me waiting in line. Since AVIS and Payless are the same companies they should work uniformly. They don't. It took over an hour to get to the booth and another 30 to get the car. I tried to cancel but YOUR agent said it can only be done at the booth. I will likely never use your service again and definitely will not pay in advance.
1.9 Horrible7 Sep 2021
We were renting a vehicle so that we could use it for our drive-up wedding, where you get married in your vehicle. For this reason, we specifically wanted a convertible - it was very important to have a convertible. When we placed the order, it said that we would get the convertible advertised - a Ford Mustang convertible, or a comparable convertible. We arrived to pick up the car on the morning of our wedding, and was told there were no convertibles available. None at all. We had trusted that you would keep your word. I will say that our counter person was extremely helpful and kept trying different ways to accommodate us. She went above and beyond. I am only 5 foot tall, and disabled. We were told that the only option that would be somewhat like a convertible was a Jeep Zahara, which is very tall. The roof over the front of the car came off. Because we were desperate, and our wedding was happening that day, we rented the Jeep, even though I could not get into it. Once we got to the wedding place, we had to use a step stool and be very careful, but I was finally able to get in, but it was precarious getting in and out. We made it work, but not having a regular convertible added so much more stress and took more time, and made things more dangerous for me. Would have been nice to be able to get out and into a regular convertible. Would have been nice if you would have honored the contract.
1 location in Columbus
Locations in Columbus
Recent reviews
1 location in Columbus
Locations in Columbus
Recent reviews
1640 travellers who rented a car in Columbus gave the car agency they used an average rating of 7.8

Car hire locations in or near Columbus

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When to book a rental car in Columbus

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Top tips for hiring a car in Columbus

  • Make the most out of your trip to Columbus and rent a car to explore everything from Lincoln Village in the west of the city to Blacklick Woods Metro Park or Pickerington Ponds Metro Park in the east. Columbus has a lot on offer and, with a car, you can conveniently reach all your destinations within your own timeframe.
  • For travelers landing at John Glenn Columbus International Airport, rent a car directly from the on-site car hire center to be in the city in less than 15 minutes. The airport sports eight agencies, including Alamo, Avis, and Hertz, who can be found on the ground level of the parking garage where the cars are also parked. Posted signs help drivers out of the airport to the I-670, which directly leads into the heart of Columbus.
  • Columbus is definitely not as challenging to drive in as Boston, for example, but hire car drivers should double-check before venturing into an intersection, as right of way is not always followed. Also, Columbus drivers tend to drive slower on the left lane, which is nonetheless discouraged. When it rains, make sure to adapt the speed, as full downpours commonly happen in Columbus.
  • The winters in Ohio can be harsh and cold, so winter travelers should ensure the hire car is properly equipped for the cold season. If parked overnight, make sure the tank is always half-full or more; otherwise, the risk of a frozen petrol line increases. Also bear in mind that the posted speed limits are intended for dry roads, so, when snow and sleet are coating the streets, speed must be reduced and adapted to the road conditions.
  • 25% of our users found rental cars in Columbus for $79 or less
  • Book your rental car in Columbus at least 1 day before your trip in order to get a below-average price
  • Intermediate rental cars in Columbus are around 68% cheaper than other car types, on average

FAQs about hiring a car in Columbus