Traveller reviews
Overall rating
5.9
Okay
Based on 143 reviews
Boarding
6.1
Comfort
6.0
Crew
7.0
Entertainment
4.6
Food
5.1
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cebu Pacific information
| IATA code | 5J |
|---|---|
| Routes | 172 |
| Top route | Davao City Francisco Bangoy to Manila Ninoy Aquino Intl |
| Airports served | 53 |
| Top airport | Manila Ninoy Aquino Intl |
Cebu Pacific traveller reviews
Pros
"Friendly staff; value for the money."
(in 11 reviews)
"Staff was helpful pre boarding."
(in 8 reviews)
"Flight was ahead of time."
(in 2 reviews)
Cons
"Flight was delayed 90 minutes."
(in 47 reviews)
"Almost an hour late"
(in 6 reviews)
"All food and even water cost money."
(in 5 reviews)
Recent reviews
Traveller rating
25
10
5
16
0
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6.0
the process of paying for the excess baggage weight, the check in process and the boarding process are subhuman. this is an airline devoid of customer service
Reviewed Nov 2023review from
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8.0
Cebu Pac has a habit of changing boarding gates. They do a lot of remote boarding. So just be attentive to the announcements, especially if it's near your boarding time.
Reviewed Nov 2023review from
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6.0
Its very hot the a/c is low
Reviewed Nov 2023review from
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10.0
On-boarding and flight were on time.
Reviewed Nov 2023review from
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6.0
It was a low cost flight, so no high expectations. The experience was average.
Reviewed Oct 2023review from
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10.0
Crew was very helpful because I used a wheelchair to get around
Reviewed Oct 2023review from
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4.0
During Bus transfers seniors are left alone
Reviewed Sep 2023review from
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2.0
U never ever fly on time so be careful 😉
Reviewed Jul 2023review from
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8.0
Input additional food
Reviewed Jul 2023review from
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2.0
Dleyed, delayed, and delayed.
Reviewed Jul 2023review from
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2.0
Cramped into a tiny space
Reviewed Jul 2023review from
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6.0
Offer prebooked meals during flight
Reviewed Jun 2023review from
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6.0
Flight was delayed for almost 30 minutea, I had difficulties to catch up the connecting flight. Bit due to tje well organized Singapore airport I was able to make it
Reviewed Apr 2023review from
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2.0
The flight was delayed for 3 hours and I missed my transit flight.
Reviewed Apr 2023review from
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2.0
Was denied early boarding for a hot seat row 1C. I asked gate attendant why I couldn’t I board as I paid extra for that seat and it’s privileges that come from purchasing it. and she said no that Cebu Pacific does not allow it. When I boarded plane finally I had nowhere to put my bag as the seats behind me had taken my overhead area. The flight attendant said that the gate attendant was wrong. I fly a lot in the philippines and to Japan and now I have no choice but to fly with Air Asia. At least they board with zones and allow rows 1-3 to board early.
Reviewed Apr 2023review from
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2.0
I was rebook by the other airpott because of the delayed flight
Reviewed Mar 2023review from
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2.0
We have been delayed from 3:55pm to 9:00pm
Reviewed Mar 2023review from
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10.0
Excellent flight.
Reviewed Nov 2022review from
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4.0
Arrived on time
Reviewed Jul 2022review from
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2.0
None
Reviewed Jul 2022review from
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10.0
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
Reviewed Jul 2022review from
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2.0
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
Reviewed Jun 2022review from
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10.0
The space between seats are a bit narrow
Reviewed Apr 2022review from
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6.0
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
Reviewed Apr 2022review from
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2.0
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Reviewed Dec 2021review from
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6.0
Don't use kiwi
Reviewed Dec 2021review from
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8.0
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Reviewed Nov 2021review from
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10.0
Pros: Fun crew, smooth flight.
Reviewed Mar 2020review from
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3.6
Cons: I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket..
Reviewed Feb 2020review from
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10.0
Pros: awsome deal awsome flight
Cons: nothing great flight.Reviewed Feb 2020review from
Cebu Pacific FAQs
What is Cebu Pacific's carry-on size allowance?
On board Cebu Pacific flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Cebu Pacific assistance team will most likely ask you to pay extra for checked luggage.
Where does Cebu Pacific fly to?
Cebu Pacific offers direct flights to 53 cities in 15 different countries. Manila, Davao City, and Cebu City are the most popular cities covered by Cebu Pacific.
What is Cebu Pacific’s primary hub?
Cebu Pacific concentrates most of its flight operations in Manila.
How does KAYAK find such low prices on Cebu Pacific flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Cebu Pacific.
Flight status
Cebu Pacific route map
Top flight routes
Top airports served by Cebu Pacific
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Davao City Francisco Bangoy Airport (DVO)
- Boracay Godofredo P. Ramos Airport (MPH)
- Angeles City Clark Intl Airport (CRK)
- Iloilo City Mandurriao Airport (ILO)
- Bacolod Airport (BCD)
- Cagayan de Oro Laguindingan Airport (CGY)
- Puerto Princesa Airport (PPS)
- Hong Kong Intl Airport (HKG)
- Tacloban City D.Z. Romualdez Airport (TAC)
- Zamboanga City Airport (ZAM)
- General Santos Intl Airport (GES)
- Singapore Changi Airport (SIN)
- Panglao Bohol–Panglao Intl Airport (TAG)
Cebu Pacific contact information
- 5J IATA code
- +632-7020-888 Call
- cebupacificair.com Visit
Overview of Cebu Pacific
A budget-friendly airline that is based out of the Philippines, Cebu Pacific travels to over 50 destinations, with 27 of them being international. For those that would like to go somewhere in the Middle East, they can choose from countries like Saudi Arabia and the United Arab Emirates. If they would rather travel throughout Asia, examples of destinations include Cambodia, Vietnam, and China.
When flying with this airline, all travelers have Economy tickets. With an Economy ticket, travelers will be provided with certain perks and amenities, including the right to have a small carry-on bag in the cabin, basic snacks and beverages throughout the duration of the flight, and access to whatever in-flight entertainment is provided on the specific plane. Checked luggage and alcoholic beverages are not provided free of charge.
Cebu Pacific maintains a codeshare agreement with Garuda Indonesia in order to help provide additional flights. Along with other airlines, such as Tigerair and Vanilla Air, it is a member of the Value Alliance, the world’s only budget airline alliance. Additionally, it has its own subsidiary airline, which is Tigerair Philippines.
Out of the 53 planes that compose Cebu Pacific’s fleet, all of them are some type of Airbus. The Airbus A320-200 is most commonly used by the company, as it was specifically created for medium-range flights and is ideal for voyages between neighboring countries. For longer trips, such as between two different continents, the Airbus A330-300 is used instead, as it can fit up to 436 passengers and has a large fuel capacity that makes it perfect for long-haul flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.