Cardiff hotels near New Theatre

Pros: Restaurant

Cons: hotel is quite expensive but that you have to check in and out yourself via tablet is idiotic and it doesn't work, time is lost. Price is not a budget or express hotel, why does everything have to be self-service ???

Pros: Free parking Free wifi

Cons: Food was poor

Pros: On arrival as a family, we found the reception staff very welcoming, professional and courteous. During our stay, we found the rooms very good value for the money, clean and the warm colours of the decor very relaxing. Nothing was too much trouble, for the reception staff and the bar staff during our visit. We will certainly stay in a Future Inns hotel again in the future. Keep up the great standards, and give yourselves a pat on the back.

Cons: Nothing to complain about during our stay, only compliments to all the staff both front of house and operational staff behind the scenes.

Pros: Staff were very friendly, checking in was quick and easy which was wonderful after a 3hrs drive to get there.

Cons: My mum didn't like the fact that the AC did not blow to her side of the room because of where the AC was position.

Pros: good standard of breakfast with quality produce and a variety of choice, very nicely presented in the welcoming dining area.

Cons: all was fine

Pros: Location and easy to travel to

Cons: Too much noise failed to get a good night's sleep forklifts at work all night near the hotel

Pros: Unlimited breakfast

Cons: Decoration rather dated for a modern hotel.

Pros: Had a really relaxing stay

Cons: Nothing

Pros: The size of the room was fabulous and the fact you could open the windows, very important point.

Pros: All v new looking smart and clean. Good parking. Food a breakfast was v good. Good facilities in room.

Cons: Breakfast was v busy when we went down and staff were rather flustered! WiFi kept disconnecting.

Pros: Lovely restaurant in the hotel for evening meal. Friendly bar and reception staff. Nice touches like a feee apple! Water bottles biscuits etc. Large rooms, nice bath with all the toiletries. Really can’t fault it.

Pros: Location

Cons: Expensive for what it is and rooms very basic for price you pay

Pros: Very clean comfortable room. Everything we needed for our overnight stay.

Pros: Location

Cons: Poor standards loose windows dusty bathroom

Pros: Clean, central.

Cons: My sons room was flooded. No compensation given unable too contact manager this is no way to run a business.

Pros: The bed was very comfortable Location great for central Cardiff and quiet Nice building with character

Cons: More flat space in bathroom to put stuff on

Pros: The staff are really great, it's in a great location for shopping, clean and comfortable. Will stay again!! .

Cons: Access to the car park. It's almost impossible to find the access route, because the hotel in located in a zone trying to reject cars.

Pros: Location and facilities

Cons: All good

Pros: Alway like to stay here, location is perfect

Cons: Nothing

Pros: The size of the Bed was brilliant, and the suite was so roomy, could definitely see me going back.

Cons: The person checking us in was very stern, and did not take the time to look up and make eye contact with us as we checked in.

Pros: Central to everything in Cardiff

Cons: Just wished we’d had a bigger bed

Pros: An excellent weekend that was enhanced by the friendly and helpful staff at the hotel

Cons: There was nothing that I could criticize

Pros: Interesting building in centre of city. Comfortable room and friendly staff.

Pros: Good variety

Cons: Restaurant a little slow in the evening

Pros: Clean, lovely bed, I'm having a hard time and I felt relaxed so I can appreciate a good hotel's qualities

Cons: 1st night was very good value for money, the second night the price went up by over 100%!!!

Pros: I like the location of the hotel and the cleanliness reception ladies (I’m so sorry but the auburn lady) great service very polite

Cons: Order the top birthday package had to ask a million times if it was in my room before we checked in and no one had a clue.. we ordered the Prosecco birthday cake and bathrobes and slippers package for £35 got to the room there was a small cake and a bottle of red wine no processco or gown and slippers like we paid £35 for!! Gowns came late late Saturday nite I mean our stay is almost over then !!! Found a total rip off for that package especially after booking two rooms and explaining it was a birthday surprise. There is also one very creepy security guard who kept following us to our rooms and insisting people were complaining insisting that our next door neighbour has called many times to complain but the room he kept telling us that was complying was our room he didn’t know we had two rooms and there was nobody in there and my two rooms were the only rooms down that corridor he kept threatening us telling us to get in our rooms because of the neighbours (our empty room) complained again he followed us everywhere he was very intimidating he didn’t need to follow ya to our floor and make up lies and threats towards us no one was bad behaved no reason to follow us and make up lies he followed ya soon as we came back to our room why follow us to the 4th floor for no reason and just hang about outside our room he was outside our door hanging around for a long time very very intimidating for a group of girls for that reason we would not stay again !!!!

Pros: Location...comfy beds...good service

Cons: The recipient lady was not nice..the way she treat me when I asked for brinting a document she was very rude. . But at all ..all the other staff were amazing.

Pros: Modern hotel in perfect location couldn’t get better location to stay in. Clean and great decor.

Cons: Shower wasn’t great bath shower

Pros: Staff are friendly. The hotel is really convenient.

Cons: The hotel is dark. The chairs in the rooms could be more comfortable. The tea/ coffee supplied was understocked. The air conditioning didn't seem to have a happy medium.

Pros: Central location.

Cons: No parking

Pros: Very welcoming atmosphere

Cons: There wasn't a fridge in the room

Pros: Very friendly and helpful staff, extremely clean hotel, service brilliant and food great.

Cons: Nothing for us.

Pros: Rip off price during rugby weekends

Cons: Staff and rooms are great

Pros: The beds were very comfy and the decor was recent and modern

Cons: Car parking was non existent

Pros: It was clean and staff were friendly

Cons: The elevator was broke for a worryingly long time, room was a little small

Pros: Close to all amenities, and clean.

Cons: Comfort of mattress not so good. Myself and husband got up with an aching back.

Pros: The staff

Pros: Very helpful staff

Cons: The shower in our deluxe room didn't turn off so we had to change rooms the next room had a double bed and was not suitable so we had a choice of three standard rooms We had to manage in a three bedded room quite cramped for one night and were then moved to a deluxe room for the last two nights.

Pros: Staff

Cons: The hotel was great but we didn't have a window view an the room was small but in all fairness its was great

Pros: The dacor in the lobby

Cons: This hotel is never a 4 star hotel, in my view it struggles to be a 3 star hotel. The room was far too small for 4 stars. There was nowhere to put the luggage apart from the floor, which then got in the way PLASTIC cups for tea or coffee !!! The bed was the most uncomfortable bed I have ever slept in in a hotel, It sagged in the middle and every time you moved it made a horrible creaking sound which woke the other person up, Which meant we were awake for half the night. You had to have the air conditioning on all night, because if you opened the window, all you could hear was people shouting. There was only a desk chair in the room, no easy chairs to relax in, therefore you had to lay on the bed. Needless to say we will not be returning to this hotel.

Pros: Clean rooms,comfy bed, staff were lovely and very helpful

Cons: Nothing about the hotel. We went for the rugby and it was noisy at night outside.

Cons: Smaller room this time but still comfy and clean

Pros: Staff were pleasant. Ok for just a bed to sleep in at night. Location was perfect.

Cons: Hotel looks rough. All the decoration looked like it was a DIY job, needs a complete refresher in my opinion. The curtains were horrendous and didnt keep the light out, and every time I tried to get to my side of the bed, they were so close to the bed that it was impossible not to knock them (therefor having to reset the curtains every time) Dull room, looks tired. Nothing special. Not worth 80 quid a night in my opinion

Pros: Location is fantastic

Cons: The room was all weird like

Pros: It’s location and the friendly staff.

Cons: Would have been nice to have a fridge in the room .

Pros: Amazing hotel with so much character and Jacuzzi bath in the room was a lovely surprise

Cons: Nothing

Pros: we found the dinner menu was good

Cons: parking was of concern as we had to move from a very convenient space outside the Hotel because of the time restriction of the stay

Pros: Bed was fine, spa in the room was very nice.

Cons: Our room was filled with fans as the room was uncomfortably hot and the we had no view. The windows overlooked the inside kitchen which was pitch black all day and night which meant we never got natural sunlight in the room. We couldn't open the window as when we did the smell from the kitchen would flow through the room. No parking as well, which is an inconvenience.

Pros: The on call reception service, I could call them for anything and it was sorted within 10 minutes!

Cons: No gluten free in room breakfast options Room 145.. you may need sunglasses to stay in.. very in youre face and bright!

Pros: There was pirate party music pumping till 1 am dreadful , couldn’t sleep till they stopped!

Cons: Dreadful hotel , no parking , dreadful breakfast

Pros: The room was dirty. Rubbish from previous guests in the room. Room very dusty. No air con just some noisy fans. Room overlooked building site. The jacuzzi bath was filthy and when turned on black filth shot out of the jacuzzi hoses!!!! When I spoke to reception they just offered two drink vouchers to get rid of me .

Cons: It’s a nice looking building

Pros: Beautiful hotel. Staff were lovely.

Cons: Only one table lamp in our room. There was a dirty mark on the duvet cover. A dirty glass was left on the windowsill. No soap in the bathroom ti was hands. No coffee or sugar in the room for us to have a tidy cup of coffee. Our room was cold during the night too.

Pros: Absolutely fantastic service start to finish! Staff went above and beyond to make it special for us. We had booked a birthday package for my husband but they seem to not have received that information- which was a little disappointing on arrival. However they invited us to the restaurant, got us the best table, drinks, tapas platter for us both and followed by a dessert platter with a happy birthday note. Everything was on the house. We were beyond delighted! Talk about service recovery. Goshhh! We will always stay here when in Cardiff.

Cons: Nothing

Pros: Staff where very friendly especially Sian at reception and the manager when we had to speak to her, Rooms where clean with plenty of room. Comfortable beds. Very nice breakfast

Cons: Unable to use hot tub because when we turned it on lots of black bits appeared. I did discuss with the manager who was very apologetic and explained it was because people use products in it despite very clear signage not to, difficult for the hotel to control this. Please don't use product in the hot tub! Also on booking.com breakfast £15 , its £10 if you book at the hotel so do this on arrival.