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2.0
No cars available. What’s the point of a reservation?Reviewed 26 Jan 2023
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2.0
I filled the tank at a gas station next to the airport, and these idiots still charged me $27 for gas. I had to call and get a refund from someone that didn’t want to be on the phone. Not a fun process.Reviewed 15 Jan 2023
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10.0
Pick up was easy, and the attendant was very friendly. The vehicle exterior was very dirty and smelled of cigarette smoke. Other than that the vehicle drove well and was reliable.Reviewed 9 Nov 2022
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10.0
The manager was very helpful!Reviewed 4 Nov 2022
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2.0
The vehicle had the engine check light on, the representative at budget did not tell me about this. There were very minimum cars at this location (no options) The engine check notification popped up in every 5 seconds, irrespective of cancelling it every time. Imagining cancelling the notification all throughout the 8 hour drive. The cruise control on the vehicle did not work, so had to manually keep check of my speed through the standard speed meter as the digital speed meter had the engine check notification on it, in every 5 seconds. The car had damages on it. The budget representative was tricking me in buying their insurance, saying it was mandatory to get it. I couldn’t do anything about it because I had an international flight to catch in LA. This was the most screwed up experience I ever had. It was a disaster.Reviewed 24 Sep 2022
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2.0
Rented from Dollar instead! Budget would not accommodate my reservation because it was through a third party.Reviewed 19 Aug 2022
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6.0
The vehicle was outside in the extreme heat. No dash/ window cover. Steering wheel was super hot. The dash was cooking and a strong plastic odor was overwhelming. It took a day to air out the vehicle from the plastic odor. Otherwise price was great, service representative was professional and polite. Recommend vehicles covered or at least dash covers provided if kept in direct sun.Reviewed 18 Jun 2022
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10.0
Overall the car was nice & drove beautifully. However, No smoking signs are on the windows but the odor of "smoking" was overwhelming. I had to wipe down the seats & windows. Windows were smeared too. Other than that I had a wonderful trip at an affordable price. Thank you!Reviewed 11 May 2022
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4.0
Car was very dirty, dented, brakes were soggy and accelerator unresponsive. Really annoying quirks with this vehicle.Reviewed 10 May 2022
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2.0
We ended up with a mini van insteadReviewed 27 Apr 2022
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2.0
We were in a Lyft and called the pick up location and told him we were close but traffic was heavy, He said they closed at 5PM. We asked if we could accomplish any paperwork over the phone to get the process going-to save our car. We arrived at 5:02 and it was dark, locked and they guy was gone. Lyft driver stated that was something he has never seen before and asked that we not judge Tucson by this guy. We had to hire a Lyft to our hotel, then next morning, Lyft out there again. He said because we had not paid for it the night before (which he did not tell us) we had to go with that days rates. The only car he had was a mini van, not the full size we had reserved. We had called corporate that morning to make sure all was OK - so were shocked for this hustle!! Then we went to return in Phoenix-at a hotel, and they did not have anyone to help the rental customers. A poor kid employee was running his tail off trying to help. He finally told us we could return the car at the airport and pay the fee. We chose to do that. This is a shock with your company!!Reviewed 27 Apr 2022
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6.0
Tires were badReviewed 26 Apr 2022
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