Guest reviews
Overall rating
7.4
Good
Based on 4,207 reviews
Cleanliness
7.3
Comfort
7.1
Pick-up/Drop-off
6.5
Value for money
6.4
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
-
9.6
Pros: Yes
Cons: Line at check in was long
review from
-
5.6
Cons: The representative was a bit rude. although the tank was full, he insisted that I will add another 6-7 liters to the tank.
review from
-
2.0
KAYAK advertises false information
Pros: They were able to upgrade us to what we paid for
Cons: We ordered a 5 person SUV and the rental was not a 5 person SUV. The rental company said they didn't offer a 5 person SUV at the price we paid and that KAYAK site was displaying false information about the class of car we paid for. There are no 5 person SUVs available in the class of car we paid for but on KAYAK the option we chose said 5 person SUV and that description on KAYAK was the deciding factor. In other words we chose this car and this company because o KAYAKS descritpion. If steps they're not taken to compensate us I will be filing complaints with staying local and private officials
review from
-
10.0
Pros: Very easy pickup and dropoff. When we got contract at pickup, it was different than price quoted but they changed it right away. Very friendly. Someone came and picked us up at the guesthouse.
Cons: Didn't advertise that they would do pickup but guesthouse proprietor said that was usually done and she called. Would have been nice if we knew that up front.
review from
-
2.0
Window broken, dirty, 2.5 hr wait with a booking
Cons: Window was broken and wouldnt roll up. With heavy winds and 30 degrees outside, this was not ideal. Since it took 2.5 hrs waiting in line to get the car i prebooked, and since rhe airport was 45 min away, i didnt have any time to return the car on my short stopover or i would have missed the time window to see beautiful iceland. Instead i had to spend more money and book a driver. The car had not been cleaned on the inside either.
review from
-
9.6
Upgrade saga
Pros: Wifi in the car. It was fun. Worth the up charge.
Cons: It was abut pricey.
review from
-
2.0
Massive line
Cons: Queue was absolutely massive while other car hire company's queue were minimal. Instead of waiting hours, we sadly decided to rent with another provider even though we had pre-paid with budget. Pretty pathetic business practice
review from
-
4.0
Initially good customer service, but headaches fol
Cons: I was charged for multiple extra days because I used an after hours key drop. This is in the process of getting worked out (hopefully), but has created a major headache.
review from
-
4.8
Poor Customer Service
Pros: The car itself.
Cons: The lack of communication regarding the price as well as the drop off time/location. They told us to drop the car off by 5 pm and they closed at 1pm. They also told us that there would be a shuttle to take us back to our hostel and there wasn't. Finally, the woman who gave us the rental said she would charge us for one day instead of two and didn't.
review from
-
2.0
Pros: The rental facility had moved and the organization Budget never informed us of the change. When we contacted corporate, they said they were not responsible for the iceland local. This is the worst service we have ever received. You should not have them listed as a choice!!!
review from
-
4.0
the return process was totally unacceptable
Cons: you cannot just return the car you have to wait in line and wait for someone to come out to your car and I had to wait for 3 little vans to take me back to the airport because they only had one and so many people were waiting I had to wait for this one van to come back 3 times before I could get on. I almost missed my flight
review from
-
2.0
Cons: Airline routed us to a different airport in the same city. When we asked iBudget to honor our reservation, they offered us a new, higher rate. (Our earlier rate had included the extra cost of returning to a different airport; the new cost quoted was even higher, despite that we now wanted to pick up and return at the same airport.) We went with a different company and were quite happy. I would not reserve a car with Budget again.
review from
-
9.6
Pros: Yes
Cons: Line at check in was long
review from
-
10.0
Pros: Very easy pickup and dropoff. When we got contract at pickup, it was different than price quoted but they changed it right away. Very friendly. Someone came and picked us up at the guesthouse.
Cons: Didn't advertise that they would do pickup but guesthouse proprietor said that was usually done and she called. Would have been nice if we knew that up front.
review from
-
9.6
Upgrade saga
Pros: Wifi in the car. It was fun. Worth the up charge.
Cons: It was abut pricey.
review from
-
5.6
Cons: The representative was a bit rude. although the tank was full, he insisted that I will add another 6-7 liters to the tank.
review from
-
2.0
KAYAK advertises false information
Pros: They were able to upgrade us to what we paid for
Cons: We ordered a 5 person SUV and the rental was not a 5 person SUV. The rental company said they didn't offer a 5 person SUV at the price we paid and that KAYAK site was displaying false information about the class of car we paid for. There are no 5 person SUVs available in the class of car we paid for but on KAYAK the option we chose said 5 person SUV and that description on KAYAK was the deciding factor. In other words we chose this car and this company because o KAYAKS descritpion. If steps they're not taken to compensate us I will be filing complaints with staying local and private officials
review from
-
2.0
Window broken, dirty, 2.5 hr wait with a booking
Cons: Window was broken and wouldnt roll up. With heavy winds and 30 degrees outside, this was not ideal. Since it took 2.5 hrs waiting in line to get the car i prebooked, and since rhe airport was 45 min away, i didnt have any time to return the car on my short stopover or i would have missed the time window to see beautiful iceland. Instead i had to spend more money and book a driver. The car had not been cleaned on the inside either.
review from
-
2.0
Massive line
Cons: Queue was absolutely massive while other car hire company's queue were minimal. Instead of waiting hours, we sadly decided to rent with another provider even though we had pre-paid with budget. Pretty pathetic business practice
review from
-
4.0
Initially good customer service, but headaches fol
Cons: I was charged for multiple extra days because I used an after hours key drop. This is in the process of getting worked out (hopefully), but has created a major headache.
review from
-
4.8
Poor Customer Service
Pros: The car itself.
Cons: The lack of communication regarding the price as well as the drop off time/location. They told us to drop the car off by 5 pm and they closed at 1pm. They also told us that there would be a shuttle to take us back to our hostel and there wasn't. Finally, the woman who gave us the rental said she would charge us for one day instead of two and didn't.
review from
-
2.0
Pros: The rental facility had moved and the organization Budget never informed us of the change. When we contacted corporate, they said they were not responsible for the iceland local. This is the worst service we have ever received. You should not have them listed as a choice!!!
review from
-
4.0
the return process was totally unacceptable
Cons: you cannot just return the car you have to wait in line and wait for someone to come out to your car and I had to wait for 3 little vans to take me back to the airport because they only had one and so many people were waiting I had to wait for this one van to come back 3 times before I could get on. I almost missed my flight
review from
-
2.0
Cons: Airline routed us to a different airport in the same city. When we asked iBudget to honor our reservation, they offered us a new, higher rate. (Our earlier rate had included the extra cost of returning to a different airport; the new cost quoted was even higher, despite that we now wanted to pick up and return at the same airport.) We went with a different company and were quite happy. I would not reserve a car with Budget again.
review from
Where can I find Budget hire cars in Reykjavik?
Holtagardar, Budget car rentals
Address
HoltagardarHours
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
Phone
Top tips for renting a car from Budget in Reykjavik
- Intermediate car hires from Budget in Reykjavik are around 53% cheaper than other car types, on average
FAQs about renting a car from Budget in Reykjavik
What is the most popular car hire from Budget in Reykjavik?
Intermediate (Ford Escape or similar) is the most frequently booked car hire type from Budget in Reykjavik.
How many car hire locations does Budget have in Reykjavik?
Budget has 2 car hire locations in Reykjavik. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Keflavik Intl airport (KEF)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Keflavik Intl airport (KEF)?
Yes
Does Budget have a car hire location at the airport: Reykjavik Domestic airport (RKV)?
Yes
Does Budget offer shuttle or airport pick-up services from Reykjavik Domestic airport (RKV)?
Yes
