10.0
The inside of the car smelled like a marijuana dispensary when i picked it up. It lasted for most of the time we had it.Reviewed 3 Apr 2023
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2.0
When I arrived at the budget location to pick up my car, I was told that they were on a waitlist, even though I had made a reservation well in advance, and that it would be at least two hours if I was even able to get my car. It ended up being two hours after my scheduled pickup when I was called and offered a truck, which I did not reserve, but had to take because I was now very late for beginning my trip. Terrible service and an unconscionable way to operate a business.Reviewed 31 Mar 2023
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2.0
I had a reservation for 9am and was told it would be 30-1 hour wait due to no cars but I waited almost 2 hours. I was supposed to take my sisters to the airport on my way to Jackson, MS but instead we had to foot a $50 bill so they could get there in time. The staff at the Budget had their hands tied but were NOT helpful and wouldn’t offer any discounts or acknowledgment of how much inconvenience this caused at many layers!!! DO BETTER BUDGET!Reviewed 24 Mar 2023
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2.0
When I arrived at the pickup counter at the off-airport site, and declined the Budget insurance, the staff told me I had to show my proof of insurance (i.e., my insurance card or a copy of my personal car insurance policy). I don't travel with those documents. I have rented a car hundreds of times in my life, I ALWAYS decline rental agency insurance because my policy covers rental cars, and I have NEVER been asked to show proof of insurance. I was not advised beforehand of this requirement. The agent at the rental counter was EXTREMELY unhelpful in having me problem solve this issue.Reviewed 16 Feb 2023
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2.0
Made a reservation for 5pm pickup. Both door and online say open until 6pm. Got there at 5:03 and they said they close at 5. No car.Reviewed 2 Jan 2023
review from![kayak]()
10.0
I have never had such a quick and easy pick up/drop off. The staff was courteous, the car was ready and waiting. It was fast and easy. Dropping off was the same. Super easy and they processed the deposit credit very fast. Very happy with this experience!Reviewed 14 Nov 2022
review from![kayak]()
2.0
Staff were unfriendly and unhelpful at both locations for my one-way rental. At the pickup, they had overbooked, and I had to wait over an hour for a car to come in (some people with reservations were turned away). I was also told I had to buy their insurance to take the car, and had to work very hard to get that charge removed.Reviewed 30 Oct 2022
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2.0
The was no car available to rentReviewed 18 Oct 2022
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2.0
The Budget online system directed us to a location that had zero cars. We had to go with all of our luggage to second location. Our order confirmed by credit card was for a convertible Mustang or similar. The second location doesn't have any convertible cars at all. Because of Budget we wasted 3 hours. They offered us only one uncomfortable car, which was not even washed. I expect a refund. I paid for something completely different, plus Budget caused a long delay in my journey, which impacted the day.Reviewed 29 Sep 2022
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2.0
They had no cars upon arrival and the people working there were rudeReviewed 24 Sep 2022
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2.0
The front office was unorganized and unprofessional. Car wasn’t ready until three hours after the pick up time.Reviewed 3 Sep 2022
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8.0
Car was clean and ran well. Slight pick up issue but not budgets problem as renters were slow to bring cars back. Don't call corporate as they are not updated on current local office hours.Reviewed 24 Aug 2022
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