Guest reviews
Overall rating
8.1
Excellent
Based on 55 reviews
Cleanliness
8.4
Comfort
8.1
Pick-up/Drop-off
8.2
Value for money
7.9
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
11
5
4
3
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7.2
Pros: Staff was lovely and helpful! The car fit our needs.
Cons: Felt pressured to get car protection
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10.0
Pros: Car was super clean- both pick-up and drop-off was super easy and the employees were informed and so nice.
Cons: Shuttle to off airport location would be great as walking with luggage isn’t easy..
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10.0
Pros: Hassle free pick up and drop off
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10.0
Cons: Nothing, it was great!
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10.0
Pros: The woman who helped me at the front desk at pickup was great at explaining everything and very personable.
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6.0
Cons: The hours of operation were very odd. I could have read more fine print but most people assume at least regular 9-5.
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5.2
Cons: It was fairly expensive for the car I got.
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5.6
Pros: Drop off was super easy. Affordable car for what we needed. Car was clean inside though very snowy on the exterior.
Cons: Computers were down so the budget/Avis rep sent us to a different location. She didn’t offer transportation there. She said she would call and let them know but failed to do so it took extra time for the Avis rep to figure out what to do.
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8.0
Cons: I felt rushed when picking up the car and signing the lease papers. The agent added the gas option before asking me if I wanted it.
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7.6
Met our needs
Pros: Met our needs for 7 passengers
Cons: Super expensive!
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10.0
Great rental car
Pros: Had no issues picking up or dropping off the car. Car worked great. No complaints!
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8.8
Pros: Easy, fast pick up and drop off. Clean and comfortable
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