Book Hertz hire cars in Madison

Madison, WI, United States
5 Oct — 12 Oct
Madison, WI, United States
Tue 5/10
Noon
Tue 12/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Madison

Overall rating6.3 GoodBased on 106 reviews
Cleanliness
6.4
Comfort
6.6
Overall
6.2
Pick-up/Drop-off
5.8
Value for money
6.4

Recent reviews

Traveller rating
11
4
4
7
0
Find reviews that mention:
2.0
Pros:Staff was trying to helpful but nothing they could doCons:I wasn’t able to rent the car due to a credit holdReviewed 15 Feb 2021
review fromkayak
8.0
Cons:The vehicle didn’t have washer fluid in it when I got it and I had to go buy some.Reviewed 25 Dec 2020
review fromkayak
2.4
When we got to hertz in Madison they said there was no cars!!!!!Pros:NothingCons:They were unapologetic that despite a confirmed booking there were no cars!!!! How can you book a car and they tell you on arrival no cars!!! They offered no solution no customer service. We were stranded with a baby, luggage and 4 adults. The worker seemed more interested in drinking Gatorade than anything else. What a ridiculous way to run a business.Reviewed 6 Aug 2017
review fromkayak
2.0
Cons:Car had no AC!? In the Summer? It was too late - almost Chicago when discovered...Reviewed 6 Oct 2020
review fromkayak
10.0
Pros:Quick, easy pick up and drop off. Nice clean comfortable vehicle.Reviewed 23 Sep 2020
review fromkayak
10.0
Pros:quick easy pick up/ drop off. Clean comfortable vehicle.Cons:.Reviewed 23 Sep 2020
review fromkayak
6.0
Pros:Drop off was super easy and then came the call - a small chip in the windshield, they needed us to return for a VIR, and they write it up as quarter sized! We had to produce our own dime to show them it was smaller than a dime and did not impede the driver view and they couldn’t share the drop off pictures, when they showed us the wipers were up and the vantage point didn’t show whether a small chip had been there.Cons:A cleaner vehicle, there was trash inside and dirt and the windows weren’t clean, and they had us buy Sirius radio, said they’d show us how to use it but he just took pictures and left me the keys...we didn’t use the radio and were charged for it.Reviewed 6 Oct 2020
review fromkayak
2.0
Cons:They waited until I arrived to tell me they didn’t have a rental availableReviewed 28 Feb 2021
review fromkayak
2.8
Rude staff and cars not cleanCons:The staff member checking you in was rude and seemingly intentionally slow. While using other rental car companies, you can be checked in and on your way in under a minute. At Hertz in Madison airport, in both occasions, the staff is exceptionally slow. They ask way too many questions regarding my contact info which should already be provided through the booking. In one occasion last fall, at the Madison airport, the agent was on a personal break and left the counter unmanned for 15 minutes. When he came back, he asked all Gold members to feel free to go in front of me on line. Some of those guests just arrived and I had been in line for 15 minutes. What made me the most angry though is their policy that requires the customers to personally return the keys to the rental counter in the terminal while also writing down the mileage and fuel status for them to look at later. This is doing the work for Hertz personnel who should be greeting you at the return lot to assist you. Hertz is simply saving money on personnel while forcing the customers to do the work for them. Even in 3rd world countries, you do not have to do that. Madison airport Hertz location is not run by people who care about the Hertz brand.Reviewed 18 Jul 2018
review fromkayak
6.0
Pros:The drop off was very easy and friendly. The car didn't break down.Cons:The car wasn't clean but I understand they were busy.Reviewed 18 Mar 2021
review fromkayak
2.0
Horrible customer service at MSN airportCons:I did not have the credit card on me that I prepaid for the reservation with even though I had my ID and plenty of other credit cards with my name. They told me my only option was to be treated as a walk up, completely rebook, pay a higher rate and go sort out any refund for my existing booking on my own. Worst customer service I have ever had from a rental car company. I called their online reservations got a full refund and took my dollars to enterprise where I was treated with respect. Will not use hertz again in madison, maybe anywhere.Reviewed 10 Apr 2017
review fromkayak
2.0
DeniedPros:NothingCons:I did not like anything about this experience. The customer service was apathetic and unwilling to help. My money was taken out of my account to pay for the car. Upon arrival I was told there was a new change to the policy and they no longer accepted debit cards. Really put me in a horrible position since I ubered over and had to have the car to escort work to a gallery that was expected that day. They blamed to whole thing in 3rd party buying however a woman 15 mins later experienced the same situation. I asked for my money back the clerks just gave me a phone number. I was given the run around and I do not yet have a receipt fo my refund-and will not be refund for 2weeks. I was not treated with any type of kindness and was swindled out of my cash---I will not be using this company ever again they are garbage!Reviewed 28 May 2017
review fromkayak

Where can I find Hertz hire cars in Madison?

6514 Odana Road, Hertz car hires

Address

6514 Odana Road

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 608 833 1118

Address

4000 International Lane

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+1 608 241 3803

Address

2101 Darwin Road

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 608 241 5597

Good to know

Most popular location

6514 Odana Road

Most popular car type

Economy

Top tips for hiring a car from Hertz in Madison

  • Economy car hires from Hertz in Madison are around 6% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Madison

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Madison.

  • Hertz has 3 car hire locations in Madison. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes