Pros: Very friendly
Cons: Better signage about leaving car and walking in n.
Pros: The staff at the counter were very pleasant and helpful.
Cons: The car was in pretty poor condition. It had some dents and scratches, and if it had been cleaned the cleaning didn't show. Candidly, the car wasn't worth the high rental cost; I've had much nicer cars for a lower cost at other airports.
Pros: Briana (I think it was Briana) at the Dane County Airport helped me quickly get into a great car after a disastrous experience with having a flight canceled without warning. I was in a hurry and on a tight budget. She was kind and helpful and got me a wonderful, reliable and comfy car, fast.
Pros: We appreciated the call explaining Avis' request to switch our vehicle for your own purposes.
Cons: the "low tire pressure" light came on and the window washer did not work because it was frozen
Terrible customer service
Pros: Friendly but slow counter service.
Cons: Slow process to complete pick up. I received no communication that the drop off point for my one-way rental was a satellite location with no official Avis presence, then was charged for a second day after they claimed it was returned late even though there was only a place to drop the keys, so they have no way of verifying my return time. When I called to dispute the additional late charges, the customer service was slow and unhelpful.
Cons: Was not a ware I had to pick up off site...cost me too much time on a business trip.
Cons: Constant attempts at up selling. They finally gave me a Kia from Budget that had a defective front seat
Avis has 3 car hire locations in Madison. Take a look at our Avis hire location map to find the best car hires near you.