4.0
I had reserved a mid-sized SUV (like a RAV 4)for a trip to see my handicapped mother so that I could take her places. They tried to give me a huge Jeep Rubicon that I had to lift myself into, and there was no way Mom was climbing into. When I told them this, they said my only other options were to pay them $19 more dollars a day for a Highlander or take a full-sized sedan, but the sedan was the same price as what I had originally asked for. I attempted to advocate for myself and get the Highlander at no added cost, or get a discount for a sedan, but it was clear they weren’t willing to budge (which I remember personally getting a free upgrade on occasion pre-Covid.) Then my husband ended up with Covid, and we had to drive home instead of fly. Even though we were able to return the car the same day, just later and at a different location , they charged $300 for the change in drop off location, which was how much the reservation cost to begin with. Again, I was told that was just the way it was, and there was nothing they could or would do to consider lowering that cost. I guess the days of any customer service are gone, but it still disappoints me.Reviewed 12 Sep 2023
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10.0
Good! The staff were very helpful, and the process was quick, easy, and efficient.Reviewed 3 Aug 2023
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4.0
ease of being able to get car Value for car = very overpriced and got a HUGE car and only wanted a small carReviewed 21 Jun 2023
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10.0
Super quick and easy. Even though the original car I requested wasn't ready on time I was given a free upgrade with no extra wait time. It was greatReviewed 18 Jun 2023
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8.0
The only issue was the cab ride from the airport. $30 was the cost of the ride (with tip). Still, the savings for this off airport location was worth it.Reviewed 8 Jun 2023
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8.0
The check-in took quite a bit of time and then it was hard to find a lot attendant to get the car. Front desk gal was wonderful and friendly despite the wait.Reviewed 8 May 2023
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10.0
Easy pick up and drop off at BOI will rent from them againReviewed 8 Apr 2023
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4.0
The car was filthy and it had significant cosmetic damage. They gave me a sheet and told me nothing was wrong with it, but when I went to the car, it had two huge dents in the side. I pointed it out and they had to revise the damage report. The car had an odor to it that would hit you at the worst times. It also seemed like a vehicle that had never had any maintenance conducted on it. It felt like I borrowed a friends old ride, rather than dropping $500+ on a rental.Reviewed 4 Apr 2023
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10.0
Great value! Offered an upgrade, which we declined. Easy pickup & drop off.Reviewed 14 Mar 2023
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2.0
Drop off is convenient and fast. Car options very limited with old modelsReviewed 21 Feb 2023
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10.0
Fast and friendly service. Maybe better instructions on how to dropoff at airport.Reviewed 25 Oct 2022
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10.0
Thank you for the great rental car. I will be a future customerReviewed 22 Oct 2022
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