Traveller reviews
Overall rating
7.9
Good
Based on 7 reviews
Boarding
8.4
Comfort
8.3
Crew
7.9
Entertainment
1.9
Food
5.3
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Boutique Air information
| IATA code | 4B |
|---|---|
| Routes | 8 |
| Top route | Pendleton to Portland |
| Airports served | 7 |
| Top airport | Pendleton |
Boutique Air traveller reviews
Pros
"Great price for a comfortable ride"
(in 5 reviews)
"Friendly staff and overall good experience"
(in 8 reviews)
"It is a great experience"
(in 3 reviews)
Cons
"Very small and uncomfortable plane."
(in 23 reviews)
"I would definitely fly with Boutique again"
(in 4 reviews)
"I would definitely fly with Boutique again"
(in 7 reviews)
Recent reviews
Traveller rating
2
1
0
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7.9
It was not apparent whether or not there was a bathroom. The snacks were sodas in a drawer which seemed a little lacking. But the customer service at my time of arrival until I got out of the tarmac was great.
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10.0
Pros: excellent airlines for such a small customer market....A+
Cons: absolutely nothing!!review from
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10.0
Cons: Boutique air crew is very friendly. Much nicer experience compared to bigger airlines .
review from
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6.0
Pros: This flight was so late that I couldn’t take it and had to drive from Chadron, to Denver Colorado in order not to miss my international flight from Denver to Montreal.
review from
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10.0
Cons: They can't find me a alternate flight I've been waiting 8 hours with still nothing
review from
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2.0
Cons: The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport
review from
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10.0
Pros: I thought the flight was on time and comfortable. The cost of the flight was very reasonable and it beats driving.
review from
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2.0
Cons: The flight was supposed to leave out of Cortez at 6am, the pilot showed up at 620am, and we did not depart untill 635am. Because of this, we missed our next flight out of Denver. There was no reason this flight should have been this late. When attempting to talk to boutique air staff at the airport and on the phone there was nothing they could do. 1. Because we "choose" to fly and 2 bc it was bought through a 3rd party. No one was able to help us. Unfortunately our next flight to Omaha only departs every 2 days. The closest they could get us to home was 7hrs away from our car at the airport. It was not frontier fault that we missed our next flight, it was clearly boutique air. The pilot in Cortez was a complete jerk, had no sense of time or urgency. If we are required to show up 90 minutes early, so should the pilot. We were stranded in Denver unless we wanted to buy all new tickets for around $800 or wait 2 days for next flight . I was very mad at boutique and their staff was less than accommodating or understanding. Very poor service. They would not own anything because flight was bought through kayak.
review from
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10.0
Small but nice plan
Pros: Pilot was personable, airline staff were kind and helpful. Also, it was the smoothest landing I’ve ever experienced in any size plane once we got down below the turbulence.
Cons: I’d never flown in a plane that small, and when flying in to Denver, it gets bumpy. I suppose once I get used to it, it won’t be so bad.review from
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8.6
Pros: Don't have expired foodstuffs
Cons: See above Bruh lmaoreview from
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4.8
Once was Enough
Pros: The price was great, and it seemed like a fun idea to ride in a "private" plane.
Cons: The flight was hours late and caused significant scheduling problems. Very small and uncomfortable plane.review from
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4.0
Once was Enough
Pros: The price was great, and it seemed like a fun idea to ride in a "private" plane.
Cons: We had no security check on our first leg and only went through security for our second leg on the same plane. Huh? Also there was no communication from the airline about checking in or about the fact that the airline isn't in a main DFW terminal. Finally, both flights-- coming and going-- were hours late and caused significant scheduling problems.review from
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6.6
Good 7.0
Pros: The actual fight was very good.
Cons: I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great.review from
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10.0
Pros: For instance I had left my lap top in airport terminal and we were ready to start to move away from gate I had told pilots and they asked permission from the higer ups and was givin permission to shut it down and co pilot ran back to gate and picked up my lap top it would have been a totally messed up my business trip when he picked it up and put it in my hands I was so impressed I will never ever use another airline on this trip to vernal Utah ever again if they ever have any other companies on this same route even if they were more expensive I would still utilize there services because of the professional service and care it's a no brainer for me and my company to use them and the airline routes above and beyond the call of there duty I was impressed as well as the other passengers in this flight Denver to vernal Utah exalent flight and very little turbulence on time and carrying people p pilots and ground crew both airports I appreciate good old fashioned service and careing other then a ticket I was a real person to them all I give them all a perfect 10 OUT OF 10 THANK YOU FOR BEING REAL I FLY ALOT FOR MY BUSINESS ANF THERE THE BEST AT WHAT THEY DO WISH HAD MORE OF THIS KIND OF REAL BUINSSINESS LIKE THIS I CAN NOT GIVE THEM ENOUGH GOOD THINGS TO SAY ABOUT THEM TO MY FELLOW CO WORKERS AND OTHER PEOPLE AND BUSINESSES TO RECOMMEND THEM FOR THERE GREAT SERVICE AND ATTENTION TO THE CUSTOMER THANK YOU AGAIN I APPRECIATE A GOOD IDEA AND ATTENTION TO BE THE BEST YOU CAN BE SINCERELY LOUIS STEVENS .... AGAIN THANK YOU FOR BEING REAL....
Cons: Nothing they did it all rite great job guys good hires !!!!review from
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8.0
Pros: Crew was great
Cons: The flight was canceled about 45 min. before flying & delayed the next morning about 2 hours, due to mechanical problems. I wish for more on-time flightsreview from
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2.0
Will never fly this airline again
Cons: Was supposed to leave Denver at 7pm. Did not leave until 9am next morning with absolutely NO compensation. Could have driven home faster.review from
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2.0
Never flying Boutique again!
Cons: At first was told my 5:30 pm flight back to Cortez from Denver was delayed until 6:30 pm, then a bit later the airline worker told everyone on the flight he made a mistake and read it wrong, it was delayed until 6:30 am! I was eventually given a voucher for a hotel for the night, and basically no explanation as to why the flight was delayed. I then woke up at 4:00 am to catch my 6:30 am flight, when I reached the gate it had been delayed again until 8:05 am. Then at 8:00 am the airline worker called me, personally to the front desk to tell me my bag had been lost! At 8:30 am we started boarding, I asked about my bag again and was told it would be on the next flight to Cortez if it was found. We arrived in Cortez after a very stressful flight, they unloaded the plane and my bag had been on the whole time. And if the delays and miscommunication weren't enough the staff was rude and uninformed and the plane was cramped and uncomfortable. Obviously I had an extremely frustrating experience with this airline and will not be flying with them again. I would urge others to stay away as well!review from
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10.0
Easy, maybe even a little bit fun!
Pros: No lines, no herding, no hassle. Crew are professional and friendly. The plane is small but very comfortable. Super affordable.review from
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7.3
Cons: We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before.
review from
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2.0
Bad Episode of Wings
Pros: ZERO
Cons: Was I in a bad re-run from Wings? Spent 10-hours in DIA courtesy of Boutique suddenly not having a 'plane'. Later in day the line was, "waiting on pilots", while said pilots had lunch in plane. Joke, horrible, horrible.review from
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10.0
Thank you!
Pros: Your airline is a great to those of us living on the Eastside. Easy, punctual, courteous, and economical.review from
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2.0
Terrible Experience
Cons: My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work.review from
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10.0
Pros: Crew was quite professional. Very comfortable cabin. Ample refreshments. Landing was likely the smoothest of my years of travel. Don't let the size of this airline fool you. It is excellent and they serve these regional markets with excellence.
review from
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7.3
Great way to travel to select cities
Pros: It was like flying on a private/ corporate plane . Will def go againreview from
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8.0
Great Flight & crew, Anemities could use work
Pros: I loved the plane its self, small & comfy. The crew was helpful & polite. Smooth Takeoff & landing. Plane departed on time for our initial takeoff.
Cons: Bathroom could use more then a bucket to squat over, though it was a short flight i cant imagine a longer one with a full flight. Would have loved a drink on the flight preferably achoholic. beverage / snack options were sub par. Other then those minor details it was great!review from
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8.3
Pros: That a seat was available at last minutes.
review from
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8.6
Boutique Air
Pros: The pilots were awesome!
Cons: I would have liked them to double check seating arrangements when there is assigned seating. My co-passengers did not care to follow the directions of their assigned seating, which is important to balance weights. I was a little nervous as there were significant weight differences in passengers. 120-350+ pounders. Also, I wasn't disgusted, however the inside was a bit dingy. Could use a little scrub down to get rid of the dirt on the seats. Had an old appearance, definitely not the luxurious look you see on their website!review from
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9.6
Pros: I really like the ticket price. It makes flying affordable.
review from
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9.5
Pros: Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!
Cons: If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait.review from
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10.0
Great!
Pros: I loved the convenience of this flight from Merced to LAX. A low fare, a small plane, a huge time saver. I will fly with you again! This flight made a cheaper; direct flight to europe possible. Thank you! Great (young) staff!review from
Boutique Air FAQs
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What is Boutique Air’s primary hub?
How does KAYAK find such low prices on Boutique Air flights?
Flight status
Boutique Air route map
Boutique Air contact information
- 4B IATA code
- +1 855-268-8478 Call
- boutiqueair.com Visit
Overview of Boutique Air
Boutique Air offers direct point-to-point services across the United States with a focus on regional destinations. Operating an unconventional model, the airline does not have an operating hub; however, it is based in San Francisco. Many of its flights connect rural communities with larger regional locations and the airline has received support from the Essential Air Service program for this reason.
An intimate and luxurious travel option, cabins are designed to seat either 8 or 9 passengers. Seats are made of cushioned leather materials and provide significant legroom. The layout on some aircraft includes seats that face each other, making it ideal for business trips. Seats are not pre-assigned, meaning that they are decided upon boarding. Arriving early may offer you the privilege of picking your preferred seat.
Passengers are allowed to bring either a carry-on bag or a piece of checked luggage, which must not exceed 50 lb. A personal item such as a laptop or handbag is also permitted. Recognized as America’s fastest airline by Forbes in 2019, Boutique Air offers a premium service that is not lagged down by the size of commercial competitors. Boarding and disembarking are streamlined processes.
A combination of Pilatus and Beechcraft planes make up the Boutique Air fleet. Models such as the Pilatus PC-12 and Beechcraft King Air 300 are flown, which feature turboprop engines. The Pilatus aircraft are smaller with a single propeller, while the Beechcraft are longer with an additional propeller. The cabins have customized soundproofing so that you can get some solid rest while in the air.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.