Book Avis hire cars in Santiago

Reviews for Avis in Santiago

Recent reviews

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Fair

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2.0

Good: The front desk staff helped as I picked up the car a day later than was previously scheduled. They were very helpful but it took a very long time. Bad: I returned the car after being on the coast. At the end of the drive back, the car had some residual sand/dust on it. The guy who checked in the car charged me $30,000 CLP for "cleanup". It was unjustified in my opinion.Reviewed 24 Jan 2023

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2.0

Pros:When we arrived the car was not available.Cons:The whole process sucked. NO car available despite a conformation.Reviewed 8 Jan 2020

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4.8

Money rippingPros:The car was clean and good, like promisedCons:Significant extra price for obligatory insurance. Got car with a bit leftover of gas, and was told that can return with any amount in tge tank, but on return was demanded to fill up to a quater of rank (a lot of quarrel for $10 worth of fuel, very frustrating). Still waiting the estimate for the flat ture (small puncture in the airport)Reviewed 4 Jan 2019

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5.6

Not the correct pricePros:The car we got in the end was clean and drove just fine, and they gave us a little discount due to other car not available.Cons:We did not get the car we ordered (would have to wait 2, 3 hours), so we took a car from the economy class, which was priced more expensive then the car we ordered (small SUV, automatic). And after checking the price of the car we ordered, the price was dubbel the Kayak price.Reviewed 8 May 2017

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3.6

Cons:I have picked up the car at Santiago Aeroporto (SCL). According to the recommendation of Kajak, the insurance was booked with Allianz. For unclear reasons, the insurance was not accepted by Avis and demanded $ 4,500 deposit on the credit card. The car itself was pretty damaged, alternative was not given. Obviously the SUV has survived an accident. Overall, Avis tried and has fulfilled the usual rip-off on rental car stations. Last but not least: Any reaction to my complaints have not reached my email account.Reviewed 21 Mar 2017

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2.0

Did not rent the car in the endCons:The pickup time was wrong and when I tried to update the time, the price went upReviewed 27 Feb 2017

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8.0

Avis Employees Step Up to the PlatePros:For some reason, the Avis computer insisted that we owed much more money than our reservation stated, and employees at both the pick-up and drop-off struggled to bring it into conformity with the reservation, spending well over an hour to do so. Finally, one of the managers found a workaround. We still paid slightly more than the reservation promised and it was frustrating to wait around, but the patient service of the Avis staff was remarkable and turned it into a satisfactory experience. Note that this required some calm prodding by me. The SUV we rented proved to be an excellent vehicle.Cons:Avis tried to charge much more than our emailed reservation stated. The inside of the vehicle's windshield had apparently been smeared with a dirty rag--easily fixed.Reviewed 26 Feb 2017

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4.4

Turmoil in the middle of rentalPros:I'm not sure how much it cost me in telephone roaming charges. I have to see on my phone bill when it arrives, But I was called twice during the rental to first, provide my credit card a second time and second, on the fourth day of the rental, I was asked to trade out that vehicle for another one. This isn't easy in the US and in Chile, when I don't have telephone connections and the language, it makes it very complicated. I still am mystified why my vacation stopped and had to focus on Avis emergencies.Reviewed 19 Feb 2017

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9.2

ChilePros:Everything except the SatnavCons:The Garmin Satnav. Didn't recognise some of the towns in Chile. Google maps was betterReviewed 26 Jan 2017

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2.0

Cons:Avis didn't respect out reservation. We had no car.Reviewed 23 Jan 2017

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4.0

Didn't have car we reserved and were not preparedCons:They didn't have the car we reserved and were not very helpful.Reviewed 27 Oct 2016

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8.0

Pretty good would rent againPros:Truck fit our group of 4 and all our ski gear In the back that was good. We felt safe in it driving over the mountains. In the end they said I was charges same as my contract when I booked so no extra fees and I appreciated that.Cons:Pick up was a little confusing the desk was easy to find but once we got paperwork had to look for the cars and someone to help. Car wasn't ready it needed to be washed and would be another 20 min. We said skip the wash it still took about 10 min. Returning same thing we weren't sure where to leave the car no one came up to us for awhile but when someone finally did they were very helpful and actually took us to refuel the car so we wouldn't be charged for not doing it before hand.Reviewed 20 Sep 2016

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• What is the most popular car hire from Avis in Santiago?

  Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Avis in Santiago.

• How many car hire locations does Avis have in Santiago?

  Avis has 4 hire locations in Santiago. Take a look at our Avis hire location map to find the best car hire near you.

• Does Avis have a car hire location at the airport: Arturo Merino Benitez airport (SCL)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Arturo Merino Benitez airport (SCL)?

  Yes