6.0
Friendly and efficient desk clerk but in the line to retrieve the car, had to wait 57 minutes in the garage.Reviewed 10 Feb 2023
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2.0
at drop-off they charged us an extra day. we got the car in the central time zone and dropped it off in the eastern time zone at less than 24 hours, but they didn't allow for that and we didn't see it until we left. Now I have to call and see if I can get it refundedReviewed 24 May 2022
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8.0
The car was very dirty on the outside when we got itReviewed 13 Mar 2022
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8.0
Customer service was great. Vehicle smelled of marijuana.Reviewed 21 Feb 2022
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10.0
Car could have been cleanerReviewed 1 Nov 2021
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3.9
The car would not start the very last day. I called avis and was put on an endless hold. The car eventually started and I immediately returned the car. Opon returning, the associate said the computer was down and to just leave the keys with her. I wish the car was as nice as the associate. The car has 37k miles on it and should be taken out of service. This was the worst car I ever rented from Avis.Reviewed 25 Jun 2021
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8.0
Pros:Drop off super easy. Very nice car.Cons:Vehicle had not been cleaned when I picked it up. Something sticky had been spilled, like a soda, and it was on the passenger door and on parts of the dash, such as the radio and air controls. It was also dirty on the outside.Reviewed 29 May 2021
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7.6
Pros:The drop-off was super easy and the car was clean.Cons:A little pricey.Reviewed 10 Mar 2019
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10.0
Pros:The car was the perfect size for my journey and belongings. Very fast and clear pick up and drop off process.Reviewed 5 Feb 2019
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9.6
Pros:Pickup and dropoff were simple. Car was ready when I arrived.Cons:The car seemed more like an economy vehicle than a midsize vehicle.Reviewed 20 Jan 2019
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2.0
the car they gave me would not start. had to cancel tripPros:the car I finally got was goodCons:the fact first car wouldn't start, it took six hours to get me into a different car, I had to cancel travel for that day (a day I specifically wanted to travel), they did not want to give me any credit for the fiasco. They finally offered to credit the car but the charge remains on my credit card. Very very poor serviceReviewed 30 Dec 2018
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2.0
Terrible slow at MSY pick upCons:Arrived at MSY around midnight on Easter Saturday night. I was eighth in line at the Avis counter. One indifferent clerk was working the line. Three people were processed in about 30 minutes. At that point I bailed and rented from Hertz instead. Cost me more than the deal I had at Avis, but I didn’t care. If Avis doesn’t care about processing customers promptly then they don’t get my business.Reviewed 4 Apr 2018
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