Pros: The cancellation was easy
Cons: I have arrived to the office to pick up the car. The office was closed with the note to go the other office nearby. The price Alamo gave me was around USD180 and no clear warnings about any obligatory fees. With them the price came to around USD800! In the car USB for my phone, which I had to use as a navigation, wasn't working properly. Some windows were popping out and demanding settings up an application all the time. Nothing could stop it unless you download the app, and even then music would be playing without any control over it. As my drive should have been long (6 hours straight), I had to cancel the whole booking. The one other car had the same problem. The cancellation was easy, thanks.
Pros: The staff once in the office were very friendly and efficient
Cons: The pick up line was very long. Waited ~60 min outside before seeing an agent The car had sand on the rig like it had just been to a beach.
Pros: Staff was friendly but reservation is not available when booked the same day. I was quoted a different price on Kayak and at the counter was 15x higher. Total BS
Cons: Took the midsized SUV. Toyota. For going up in the mountains. Had a gutless engine, smaller than the sedan. Had to put it in 1st and redline the tac to go up paved roads.
Pros: They have different rules in Panama then they charge you a whole different amount on the rental
Cons: It would have been better if your website wouldn’t false advertise the rental terms and conditions
Cons: There was hidden cost not disclosed to us when we reserved the car online. We were only made aware of this hidden cost (mandatory insurance) when we picked up the car at the airport. The price to rent the car more than doubled the price we were quoted at the time we reserved it online.
Pros: The cleanless and comfort of the car.
Cons: As at the pick up as the drop off the welcome of the employees was awful. During our trip, an other car made a small scratch on the rear bumper the we had to pay 220$! Are you serious on it? Something you will never repair as it s too small! The worst, employee Makes fun of us because we had to pay!
Cons: We returned the car after one day with a barely noticeable chip in in the paint at the bottom of the front bumper - probably from a small rock that kicked up in the road. They charged us $125 for the “damage we caused”.
Cons: I reserved the car online. A few days later I received an email offering insurance with Allianz. I got the insurance. When I was going to pick up the car I was told I had to pay an extra 130 usd. I asked them why and they told me for insurance purposes. I showed them the insurance I bought......
Pros: They provided me a new car with little to no miles on it but that is the best thing about the service I received.
Cons: They misadvertise their price with my online $85 booking turning into $300 when I arrived at the counter due to a mandatory insurance that they did not include upfront. Also hit me with a $10 charge for having the gas just off the full line.
Cons: The person was not nice and found ways to increase our cost to rent a car. And send us away.
He ruined our vacation because we didn't take the car.
He was happy to cancel the reservation and wasn't helpful or accommodating at all. THE CAR RENTAL PLACE DID NOT have the car size we ordered
Pros: The car was is clean and worked without any issue .
Cons: The decision to use Alamo was based on best price. As a customer my experience would have been much more pleasant if I was informed about the mandatory insurance which was added to the overall cost.
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Alamo in Panama City.
Alamo has 6 car hire locations in Panama City. Take a look at our Alamo hire location map to find the best car hires near you.