Traveller reviews
Overall rating
7.1
Good
Based on 1,312 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.8
Food
6.4
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Air Transat information
| IATA code | TS |
|---|---|
| Routes | 274 |
| Top route | Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl |
| Airports served | 65 |
| Top airport | Montreal Pierre Elliott Trudeau Intl |
Air Transat traveller reviews
Pros
"Excellent crew and good food."
(in 94 reviews)
""Good flight, no incidents.""
(in 56 reviews)
""The flight attendants friendly,.""
(in 56 reviews)
Cons
"Seats are way too small."
(in 22 reviews)
"Flight delayed 3 hours."
(in 9 reviews)
"Two hour delayed take off."
(in 8 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
flight was delayed
direct flight
overnight flight
flight to toronto
hour delay
crew was friendly
flight attendants
video screens
food was good
seats were uncomfortable
return flight
good boarding
friendly staff
international flight
extra leg room
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5.6
Cons: Baggage included ..the return to be certain, not be on standby when it was initially booked as a two way flight.
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2.0
Pros: Nothing
Cons: The city I went to was locked down due to covid. Neither the airline nor budget air helped me get a refund before the flight took off.. Still waiting to hear back...
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9.6
Pros: Nice crew, comfy seats, good communication from Captain, efficient boarding
Cons: It was all fine
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8.0
Pros: The staff did their best with controlling passengers who were a bit difficult. Overall a good experience.
Cons: Implement the row by row getting off the plane. The flight back to Vancouver people were standing in the middle isle grabbing their carry on and waiting to get off the plane.
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10.0
Pros: Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful.
Cons: Food.
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9.0
Pros: Air hostess’ were really nice
Cons: No snacks offered
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3.3
Pros: Friendly crew
Cons: Seat wasn't reclining and was very uncomfortable
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10.0
Pros: Crew amazing
Cons: Nothing. Always accommodating.
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9.0
Pros: Very well organized on check in...
Cons: They ran out of most food selections
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10.0
Pros: Food was good
Cons: More ice was needed in my drinks
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7.3
Pros: Staff in Cancun were excellent. I recently had hip replacement and they approached me to provide wheelchair thru departure process and got me to departure gate.
Cons: More help in Montreal with automated declaration system etc for people that are not frequent travellers
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7.0
Cons: Entertainment section is poor. Wifi reception is terrible
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6.0
Pros: Yes for thé seat
Cons: Bene avisé for thé Velay and ont at thé airport 6hrs lost
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5.6
Pros: We (my wife and I) are able to sear together in a two-seat configuration.
Cons: Seat space and even worse when people in front of us move the seat back...I, as a rule, do not want to bother those behind so, as a rule I do not move my seat from the upright position..
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4.0
Pros: The flight attendants friendly,
Cons: Limit of three bags is understandable but no solution offered when the time to board happened,
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10.0
Cons: Air Transat was awsome
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10.0
Pros: Crew was accommodating and kept me and my family comfortable in the flight. Food was good
Cons: Free stuff like headphones and blanket which can be collected at the end of the flight
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8.4
Cons: Free snacks.
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5.0
Pros: Quick boarding. Clean plane.
Cons: Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment.
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7.6
Cons: Lots of time waiting to disembark. Some free snacks would be nice to.
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6.0
Pros: The crew was good with the equipment they have. The aisle is to narrow to walk down normally. To use the wc it is almost impossible with the cart in the aisle and other passengers . I am tall and the seats are cramped and not enough space between them.
Cons: Our flight going down was 1.5 hrs late departing... Mechanical and over an hour late returning.....another mechanical .
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6.0
Pros: Absolutly, they let me switch seat
Cons: No leg room,
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7.6
Pros: Affordable and on time
Cons: Bizarre cabin crew announcements and chaotic boarding
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10.0
Pros: Airline
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8.6
Cons: Boarding sucks
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7.6
Cons: Seats low on padding, no movie options other than the one offered on the public screen
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8.6
Pros: Comfortable seats
Cons: Limited movie selection
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2.0
Cons: The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak.
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7.0
Cons: Good tasted so bad, you should try to improve it.
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8.3
Cons: There was a delay of 4 hours to board from Montreal to Paris. with not any justification or valuable reason from the crew.
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7.0
Pros: The plane was on time. Crew was informative.
Cons: Could be more careful loading the luggage. Watched one of my bags drop out of the plane while loading and damaged the bag. Not impressed!
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6.0
Cons: Small seat, no entertainment, you have to buy blanket and headphones
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10.0
Pros: I’m sure the flight was fabulous. You see, I wasn’t on it, didn’t book it and wasn’t even in London
review from
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9.3
Pros: Clean, comfortable, crew very helpful, punctuality....
Cons: Space to carry-on
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10.0
Pros: The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages.
Cons: We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers.
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3.3
Pros: Leg room was good
Cons: Food was lacking or you had to pay for it, not great on a long haul. Terrible films And tiny chairs
review from
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8.3
Pros: Crew very kind, entertaining good
Cons: Boarding process
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7.2
Pros: The crew and counter check in were provided excellent customer service. Very impressed.
Cons: My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed.
review from
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9.6
Pros: I fly coach so no the seat is not comfortable. However the crew, food, and entertainment were great.
review from
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5.0
Pros: Crew were nice
Cons: No entertainment system!
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8.0
Cons: Crew in London that checks our boarding pass and passports to let us on the plane was quite rude to my family. Crew inside the plane was great!
review from
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8.0
Pros: Flight,crew, meal and entertainment were good.
Cons: Our luggage was lost on our connecting flight in Montreal. Not happy with that. However, it was delivered to our home 2 days later.
review from
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7.3
Pros: getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE
Cons: when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended
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10.0
Pros: Yes
Cons: Free drinks
review from
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8.6
Pros: Crew was reasonable, seats not great.
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4.0
Cons: We were fee'd to death. For example, this is the first time flying Air Transat where we had to pay extra for luggage and the cost was incredibly high! I feel ripped off.
review from
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9.3
Pros: The crew was nice and I felt very safe and cared for.
Cons: The seat could have been more comfortable to sleep on
review from
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9.3
Pros: The crew was so accommodating! They took great care of us and provided us with a meal, drinks, and coffee in the morning. Such a great experience, will definitely fly with them again!
Cons: The seats could have been a little comfier!
review from
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7.0
Pros: Comfortable seats; attentive crew.
Cons: Cabin temperature; too cold.
review from
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10.0
Cons: To have known that you had to do security twice without leaving the boarding area.
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6.0
Pros: The crew was great.
Cons: The seat space was very narrow for an international flight.
review from
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4.6
Pros: The crew on the actual flight was excellent.
Cons: The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful.
review from
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7.3
Pros: We were upgraded to premium economy for free at check-in. The crew was very kind
Cons: We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️
review from
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10.0
Pros: Crew amazing. Passengers great
Cons: Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort.
review from
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6.0
Pros: Crew is nice.
Cons: Had to wait 15 mins because our gate was in use. Seats are old and hard.
review from
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4.6
Pros: I liked having an empty seat next to me?
Cons: As a big guy, the person in front of my was reclining, and literally dug into my knees. I'm 6'3" so I'm not like abnormally large, but yeah. If there was someone sitting next to me this flight would have been absolutely horrendous. Also, no radio? No TV, what is this? the 80s? Earlier?
review from
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4.0
Pros: The international flights are great. Domestic flight was terrible.
Cons: The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too.
review from
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3.6
Pros: Crew was good
Cons: Boarding was awful. One queue in a very small area for all passengers. Agent tried to charge us 150 GBP for 3 carry on bags which we had previously carried on for 2 other flights. Felt like extension until I pushed back.
review from
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6.3
Pros: The crew was very good.
Cons: Food was terrible. The seat was hard and uncomfortable.
review from
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6.0
Cons: Newer aircraft
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Flight status
Air Transat route map
Top airports served by Air Transat
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Québec City Airport (YQB)
- Punta Cana Airport (PUJ)
- Paris Charles de Gaulle Airport (CDG)
- Cancún Airport (CUN)
- London Gatwick Airport (LGW)
- Fort Lauderdale Airport (FLL)
- Varadero Juan Gualberto Gomez Airport (VRA)
- Calgary Airport (YYC)
- Orlando Airport (MCO)
- Holguín Frank Pais Airport (HOG)
- Santa Clara Airport (SNU)
- Cayo Coco Airport (CCC)
Air Transat contact information
- TS IATA code
- +1-514-636-3630 Call
- airtransat.com Visit
Overview of Air Transat
If you and your family will be flying Air Transat, there are several advantages for you to benefit from, including complimentary pre-boarding and a free surprise during your flight, such as coloring materials or an activity book. To receive these perks, simply go to the family check-in counters that can be found in participating airports, like London Gatwick, or speak to an airline employee before boarding your flight.
While Air Transat operates flights to over 20 destinations across the world, it is considered to have three primary hubs, which are the cities of Toronto, Montreal, and Vancouver.
To keep you busy during your travels, the airline offers several entertainment options that vary depending on what aircraft you are flying. One example is an app that can be used to directly download your preferred content, such as movies, shows, and podcasts, to your cellphone or laptop either before you board the plane or once your flight has taken off.
When flying with this airline, there are several classes for you to choose from, including Club Class, Economy Class, and Option Plus. If you are looking to fly as affordably as possible, opt for Economy Class, an option that will provide you with standard amenities, like in-flight entertainment and light drinks and snacks. To provide yourself with a bit more comfort, there is Option Plus, a choice that allows you to select your seat ahead of time, check one bag for free, and take advantage of priority boarding. Club Class is convenient for those that would like extra comfort and luxury, as it comes with two free checked bags, a complimentary gourmet meal, and spacious seats.
Air Transat Cancellation Policy
As the situation changes with coronavirus (COVID-19), Air Transat will continually update its policies accordingly. Please contact Air Transat directly for the latest information about cancellation fees. You can find the most up-to-date information on Air Transat policies here: Air Transat Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.