Traveller reviews
Overall rating
6.7
Good
Based on 310 reviews
Boarding
7.1
Comfort
6.2
Crew
7.9
Entertainment
6.1
Food
6.0
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Air Transat information
| IATA code | TS |
|---|---|
| Routes | 220 |
| Top route | Montreal Pierre Elliott Trudeau Intl to Paris Charles de Gaulle |
| Airports served | 61 |
| Top airport | Montreal Pierre Elliott Trudeau Intl |
Air Transat traveller reviews
Pros
"Excellent crew and good food."
(in 94 reviews)
""Good flight, no incidents.""
(in 56 reviews)
""The flight attendants friendly,.""
(in 56 reviews)
Cons
"Seats are way too small."
(in 22 reviews)
"Flight delayed 3 hours."
(in 9 reviews)
"Two hour delayed take off."
(in 8 reviews)
Recent reviews
Traveller rating
27
10
5
7
0
Find reviews that mention:
crew was friendly
direct flight
flight attendants
overnight flight
comfy seats
entertainment system
food was good
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6.0
L’embarquement et l’arrivée ont été laborieux! À MBJ à la barrière d’embarquement, c’était sale et mal ventilé. A l’arrivée à YUL, il n’y avait pas d’équipe au sol pour recevoir le vol! Et je déplore que Transat n’avait pas de personnel de bord qui parle le français 🙁
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10.0
Clean plane. Departed ahead of schedule, arrived early. Captain was informative- could clearly hear announcements and flight went as he told us. Could use some simple snack with free beverages. Consider comp with-go on planes.
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10.0
In flight entertainment when flights are over 3 hours.
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2.0
Airline Rep at Gatwick condescending and a very poor representative for this airline did request his name but he refused. Will certainty think twice to fly with this airline in future.
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6.0
The Air Transat representatives in Punta Cana need serious retraining on Customer Services. Lost luggage claims that goes helplessly unansweree, reps yelling at clients to go behind the red line as the check in line ballooned....
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10.0
Snacks. Water is pretty basic.
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8.0
Transat is always a perfect alternative to transatlantic flights!
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8.0
Would be nice if they could have a wifi service onboard and also if they had a food menu other then the one you have to pay !
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8.0
Great stewardesses.
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10.0
.Bigger planes ;-)
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6.0
Cons: Baggage included ..the return to be certain, not be on standby when it was initially booked as a two way flight.
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2.0
Pros: Nothing
Cons: The city I went to was locked down due to covid. Neither the airline nor budget air helped me get a refund before the flight took off.. Still waiting to hear back...review from
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8.0
Pros: The staff did their best with controlling passengers who were a bit difficult. Overall a good experience.
Cons: Implement the row by row getting off the plane. The flight back to Vancouver people were standing in the middle isle grabbing their carry on and waiting to get off the plane.review from
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10.0
Pros: Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful.
Cons: Food.review from
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9.0
Pros: Air hostess’ were really nice
Cons: No snacks offeredreview from
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3.3
Pros: Friendly crew
Cons: Seat wasn't reclining and was very uncomfortablereview from
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10.0
Pros: Crew amazing
Cons: Nothing. Always accommodating.review from
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9.0
Pros: Very well organized on check in...
Cons: They ran out of most food selectionsreview from
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10.0
Pros: Food was good
Cons: More ice was needed in my drinksreview from
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7.3
Pros: Staff in Cancun were excellent. I recently had hip replacement and they approached me to provide wheelchair thru departure process and got me to departure gate.
Cons: More help in Montreal with automated declaration system etc for people that are not frequent travellersreview from
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7.0
Cons: Entertainment section is poor. Wifi reception is terrible
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6.0
Pros: Yes for thé seat
Cons: Bene avisé for thé Velay and ont at thé airport 6hrs lostreview from
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10.0
Cons: Air Transat was awsome
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10.0
Pros: Crew was accommodating and kept me and my family comfortable in the flight. Food was good
Cons: Free stuff like headphones and blanket which can be collected at the end of the flightreview from
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8.4
Cons: Free snacks.
review from
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5.0
Pros: Quick boarding. Clean plane.
Cons: Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment.review from
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7.6
Cons: Lots of time waiting to disembark. Some free snacks would be nice to.
review from
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6.0
Pros: The crew was good with the equipment they have. The aisle is to narrow to walk down normally. To use the wc it is almost impossible with the cart in the aisle and other passengers . I am tall and the seats are cramped and not enough space between them.
Cons: Our flight going down was 1.5 hrs late departing... Mechanical and over an hour late returning.....another mechanical .review from
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6.0
Pros: Absolutly, they let me switch seat
Cons: No leg room,review from
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7.6
Pros: Affordable and on time
Cons: Bizarre cabin crew announcements and chaotic boardingreview from
Air Transat FAQs
What is Air Transat's carry-on size allowance?
Where does Air Transat fly to?
What is Air Transat’s primary hub?
How does KAYAK find such low prices on Air Transat flights?
Flight status
Air Transat route map
Top airports served by Air Transat
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Toronto Pearson Intl Airport (YYZ)
- Cancun Airport (CUN)
- Punta Cana Airport (PUJ)
- Paris Charles de Gaulle Airport (CDG)
- Québec City Airport (YQB)
- London Gatwick Airport (LGW)
- Fort Lauderdale Airport (FLL)
- Lisbon Humberto Delgado Airport (LIS)
- Puerto Plata La Union Airport (POP)
- Cayo Coco Airport (CCC)
- Varadero Juan Gualberto Gomez Airport (VRA)
- Rome Fiumicino Airport (FCO)
- Holguín Frank Pais Airport (HOG)
- Orlando Airport (MCO)
Air Transat contact information
- TS IATA code
- +1-514-636-3630 Call
- airtransat.com Visit
Overview of Air Transat
If you and your family will be flying Air Transat, there are several advantages for you to benefit from, including complimentary pre-boarding and a free surprise during your flight, such as coloring materials or an activity book. To receive these perks, simply go to the family check-in counters that can be found in participating airports, like London Gatwick, or speak to an airline employee before boarding your flight.
While Air Transat operates flights to over 20 destinations across the world, it is considered to have three primary hubs, which are the cities of Toronto, Montreal, and Vancouver.
To keep you busy during your travels, the airline offers several entertainment options that vary depending on what aircraft you are flying. One example is an app that can be used to directly download your preferred content, such as movies, shows, and podcasts, to your cellphone or laptop either before you board the plane or once your flight has taken off.
When flying with this airline, there are several classes for you to choose from, including Club Class, Economy Class, and Option Plus. If you are looking to fly as affordably as possible, opt for Economy Class, an option that will provide you with standard amenities, like in-flight entertainment and light drinks and snacks. To provide yourself with a bit more comfort, there is Option Plus, a choice that allows you to select your seat ahead of time, check one bag for free, and take advantage of priority boarding. Club Class is convenient for those that would like extra comfort and luxury, as it comes with two free checked bags, a complimentary gourmet meal, and spacious seats.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.