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Excellent counter clerk who called us by 1st name. Was very kind. No individual TV screens. Couldn't connect to app because our confirmation # was from a provider and not Air Transat. Same for checking in. Couldn't check in on line because wouldn't accept provider's confirmation #. Food was ordinary. Flight attendants busier "duty free" items to point that aisle were blocked.

Nothing. I was stuck in another city because a connecting flight was canceled so I never got on my flight to Rome. I didn't get a refund or credit or anything for my flight.

There was plenty of room in the overhead bins The flight attendants were very loud throughout the flight. We expected and overnight flight would be calm, quiet, and with lights lowered. It wasn't at all that way. The overhead lights were on the majority of the flight and it seemed like the flight attendants were always making rounds and loudly talking. We expected to sleep but due to all the noise and commotion were not able to do so. Also, the seats are so tiny it is hard to be comfortable on such a long flight.

The overall experience was so bad, that it is hard to think of anything positive.....oh, one thing. The beer they originally served me was room temperature and the kind stewardess went out of her way to get me a cold one. First off there was a 3 hour delay in the terminal at YYZ. Once on board, we sat at the gate for another hour (4 hour delay in total). Finally worst of all, since they are a "discount" airline, they fit in 9 seats per row as opposed to the usual 8 in an airbus 330, and I am sure more rows as well. (3x3x3 vs 2x4x2) I have never been so uncomfortable on a flight in my life, and I had an aisle seat! The guy next to me was an elderly, portly Portuguese man, and because the seats are so narrow, he was spilling over into my seat (no fault of his own). Neither of us could nap And the fare was not particularly cheap at $580 one way. It was truly horrible. I arrived exhausted and am still recovering from jet lag

Friendly crew. A couple of very recent movies. Individual screen. Narrow space, especially for my legs, but also my arms. Too much selling of duty free. That woke me up when I finally slept.

Staff was friendly but not very attentive and would skip over you during drinks if you weren't making direct eye contact. Seats were uncomfortable, they didn't decline. Not the cleanest.