
Air Europa information
IATA code | UX |
---|---|
Routes | 214 |
Top route | Madrid Barajas to Santa Cruz de Tenerife Tenerife-Norte |
Airports served | 69 |
Top airport | Madrid Barajas |
Air Europa traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.6
Cons: Boarding procesa...an absolute mess
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8.0
Pros: Entertaining sistem
Cons: Boarding
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8.4
Pros: Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges.
Cons: Food was okay. Small portions
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3.3
Cons: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.
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3.0
Cons: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.
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3.3
Pros: The Dreamliner airplane.
Cons: The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess
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8.0
Pros: Nop
Cons: Streaming
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6.0
Pros: The staff is always very polite and nice.
Cons: First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today.
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4.6
Pros: It was ok no more then that
Cons: Make sure the stuff or more Patience and understanding
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10.0
Pros: Everything
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5.0
Cons: The chain in was slow an tedious.
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3.6
Cons: Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom.
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7.3
Pros: Ok
Cons: Is ok
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7.5
Pros: I loved the crew members, always willing to help great energy through out the flight.
Cons: Food choices, up to date movies and inexpensive luggage’s
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6.0
Pros: Flight was fine
Cons: Ticket/luggage issues not handled very well. Long wait lines. No notification of plane delay on monitors.
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4.8
Pros: The crew was very attentive, as was to be expected for Business Class service.
Cons: Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!
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7.0
Pros: Plane was nice and the crew was good, except that the flight left almost an hour late without enough announcements as to what was going on and when we might be leaving.
Cons: More communications when the flight has been delayed and sitting there.
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10.0
Pros: Crew was awesome, airplane was new and clean All planes were on time
Cons: The food
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10.0
Pros: Friendly crew
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8.6
Pros: The crew was awesome
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7.6
Pros: Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English
Cons: Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class
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8.6
Pros: The crew was so nice
Cons: Food can be better
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6.6
You get what you pay for, or less.
Pros: The safety rating and the price.
Cons: Overall, not impressed. The price pasó seemed cheap, but baggage fees aren’t included and are ridiculous. Delayed over 7 hours flight out. Flight back was more or less timely. The movies are old, and the newer ones are B level, at best. The food, is cheap. The price seemed right, safety ratings were good too; but won’t fly with them anymore.
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8.8
Cons: Air Europa charged for food.
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8.0
Cons: The seats was no to comfortable for the price . They charge for the luggage and any company for traveling internationally does for almost one luggage
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7.3
Cons: They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one
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8.8
Pros: The flight was on time and the staff were great.
Cons: The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.
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4.6
Flight was delayed 6 hours, left 7 hours later.
Pros: Flight wa smooth, little to no turbulence.
Cons: No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok.
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7.6
Pros: Commitment to on-time travel, nice friendly staff, professionalism.
Cons: Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back.
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8.0
Pros: They let me sleep and didn’t wake me for food or beverages.
Cons: Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all.
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10.0
Pros: Too long ago!
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10.0
Pros: It 3 years ago. Why would you ask now?
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8.0
Pros: We really like the crew
Cons: If they offer something to drink
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7.3
Pros: Basically what you would expect from a budget airline flight.
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2.0
Cons: Not AirEuropa’s fault but they left before we arrived in Zurich because Delta flight 66 was so late that our 3-hour layover became the AirEuropa flight left before the Delta flight arrived and deplaned.
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2.0
Pros: Nothing
Cons: The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5.
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0.0
Cons: I missed the flight so I don’t have any feedback.
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6.6
Pros: Crew was efficient and friendly
Cons: Entertainment system on my transatlantic flight was outdated and functioned poorly. Also, the promised WiFi connection wasn’t working, and the flight attendant I spoke to basically said, “yeah, I think it’s broken.”
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2.4
Cons: Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow
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10.0
Pros: The plane was new and very comfortable
Cons: Free snack
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4.6
Pros: Crew was nice. Airplane was in a good shape.
Cons: Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours.
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4.0
Pros: Nothing
Cons: Better plane Leave on time.....almost missed my connection to NY Lost my bag
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8.5
Pros: Yes
Cons: Bathroom smells very bad My three seats where very dirty and had brown yucky stuff One had a sticky gum on it The cleaning crew should have noticed it
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3.0
Cons: The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa.
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3.0
Pros: Open seat right next to me
Cons: The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person
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3.0
Pros: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.
Cons: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat
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3.3
Pros: The airplane
Cons: Flying on time
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4.0
Pros: The flight wasn’t bad
Cons: The checking, customer service, Air Europa website and food was a disaster.
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4.0
Pros: Nothing and already didn’t have muy baggage
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3.3
Pros: Snotty crew. Had to pay 2+ Euros for a Coke. Untrained personnel in the airport check in
Cons: If I had flown on Iberia
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3.0
Pros: Crew was friendly
Cons: Tv screen didn't work, stuck on an airplane for 8h without any entertainement. Had to pay an extra €120 to check in my bag, because it wasn't mentioned in the confirmation that my ticket didn't come with checked-in luggage. Moreover, the food on the plane was terrible ... Thank god it was a relatively cheap ticket, but would never take this airline again though.
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2.4
Cons: They charged us extra for set 3 and it is on the back side of a bothersome curtain separating us from 1st class. As the plane took off it flew in our face. Flight attendants took great care of the 8 people up front and offered the rest of the plane the opportunity to buy stuff and drinks.
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3.0
Pros: The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country
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8.3
Pros: The crew were very friendly.
Cons: The terminal was old and no pre check at security. Also very limited options in that terminal once through security.
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5.0
Cons: No AC
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2.0
Cons: Ground staff are extremely unprofessional In Casablanca
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9.5
Pros: Check-in for bags was fast and the staff was very friendly.
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10.0
Cons: I cancelled the flight within hours of booking and got the ticket refunded three weeks later, not the 5-7 business days they promised, but I never got a refund for the luggage fee. Will do my best to avoid them in the future
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5.0
Pros: Overall plane stability
Cons: No delays, better food, updated plane
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9.0
Cons: Knowing that the baggage wasn’t included in the price of the plane ticket
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10.0
Pros: Everything
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10.0
Pros: Crew was awesome, airplane was new and clean All planes were on time
Cons: The food
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10.0
Pros: Friendly crew
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8.6
Pros: The crew was awesome
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8.6
Pros: The crew was so nice
Cons: Food can be better
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8.8
Cons: Air Europa charged for food.
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8.8
Pros: The flight was on time and the staff were great.
Cons: The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything.
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10.0
Pros: Too long ago!
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10.0
Pros: It 3 years ago. Why would you ask now?
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10.0
Pros: The plane was new and very comfortable
Cons: Free snack
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8.5
Pros: Yes
Cons: Bathroom smells very bad My three seats where very dirty and had brown yucky stuff One had a sticky gum on it The cleaning crew should have noticed it
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9.5
Pros: Check-in for bags was fast and the staff was very friendly.
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10.0
Cons: I cancelled the flight within hours of booking and got the ticket refunded three weeks later, not the 5-7 business days they promised, but I never got a refund for the luggage fee. Will do my best to avoid them in the future
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9.0
Cons: Knowing that the baggage wasn’t included in the price of the plane ticket
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6.6
Cons: Boarding procesa...an absolute mess
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8.0
Pros: Entertaining sistem
Cons: Boarding
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8.4
Pros: Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges.
Cons: Food was okay. Small portions
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8.0
Pros: Nop
Cons: Streaming
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7.3
Pros: Ok
Cons: Is ok
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7.5
Pros: I loved the crew members, always willing to help great energy through out the flight.
Cons: Food choices, up to date movies and inexpensive luggage’s
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7.0
Pros: Plane was nice and the crew was good, except that the flight left almost an hour late without enough announcements as to what was going on and when we might be leaving.
Cons: More communications when the flight has been delayed and sitting there.
review from -
7.6
Pros: Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English
Cons: Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class
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6.6
You get what you pay for, or less.
Pros: The safety rating and the price.
Cons: Overall, not impressed. The price pasó seemed cheap, but baggage fees aren’t included and are ridiculous. Delayed over 7 hours flight out. Flight back was more or less timely. The movies are old, and the newer ones are B level, at best. The food, is cheap. The price seemed right, safety ratings were good too; but won’t fly with them anymore.
review from -
8.0
Cons: The seats was no to comfortable for the price . They charge for the luggage and any company for traveling internationally does for almost one luggage
review from -
7.3
Cons: They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one
review from -
7.6
Pros: Commitment to on-time travel, nice friendly staff, professionalism.
Cons: Seat had peanuts on it - I think it had not been cleaned. There were also rumpled newspapers in the seat back.
review from -
8.0
Pros: They let me sleep and didn’t wake me for food or beverages.
Cons: Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all.
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8.0
Pros: We really like the crew
Cons: If they offer something to drink
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7.3
Pros: Basically what you would expect from a budget airline flight.
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6.6
Pros: Crew was efficient and friendly
Cons: Entertainment system on my transatlantic flight was outdated and functioned poorly. Also, the promised WiFi connection wasn’t working, and the flight attendant I spoke to basically said, “yeah, I think it’s broken.”
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8.3
Pros: The crew were very friendly.
Cons: The terminal was old and no pre check at security. Also very limited options in that terminal once through security.
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3.3
Cons: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.
review from -
3.0
Cons: When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.
review from -
3.3
Pros: The Dreamliner airplane.
Cons: The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess
review from -
6.0
Pros: The staff is always very polite and nice.
Cons: First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today.
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4.6
Pros: It was ok no more then that
Cons: Make sure the stuff or more Patience and understanding
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5.0
Cons: The chain in was slow an tedious.
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3.6
Cons: Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom.
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6.0
Pros: Flight was fine
Cons: Ticket/luggage issues not handled very well. Long wait lines. No notification of plane delay on monitors.
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4.8
Pros: The crew was very attentive, as was to be expected for Business Class service.
Cons: Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!
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4.6
Flight was delayed 6 hours, left 7 hours later.
Pros: Flight wa smooth, little to no turbulence.
Cons: No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok.
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2.0
Cons: Not AirEuropa’s fault but they left before we arrived in Zurich because Delta flight 66 was so late that our 3-hour layover became the AirEuropa flight left before the Delta flight arrived and deplaned.
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2.0
Pros: Nothing
Cons: The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5.
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0.0
Cons: I missed the flight so I don’t have any feedback.
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2.4
Cons: Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow
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4.6
Pros: Crew was nice. Airplane was in a good shape.
Cons: Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours.
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4.0
Pros: Nothing
Cons: Better plane Leave on time.....almost missed my connection to NY Lost my bag
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3.0
Cons: The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa.
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3.0
Pros: Open seat right next to me
Cons: The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person
review from -
3.0
Pros: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.
Cons: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat
review from -
3.3
Pros: The airplane
Cons: Flying on time
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4.0
Pros: The flight wasn’t bad
Cons: The checking, customer service, Air Europa website and food was a disaster.
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4.0
Pros: Nothing and already didn’t have muy baggage
review from -
3.3
Pros: Snotty crew. Had to pay 2+ Euros for a Coke. Untrained personnel in the airport check in
Cons: If I had flown on Iberia
review from -
3.0
Pros: Crew was friendly
Cons: Tv screen didn't work, stuck on an airplane for 8h without any entertainement. Had to pay an extra €120 to check in my bag, because it wasn't mentioned in the confirmation that my ticket didn't come with checked-in luggage. Moreover, the food on the plane was terrible ... Thank god it was a relatively cheap ticket, but would never take this airline again though.
review from -
2.4
Cons: They charged us extra for set 3 and it is on the back side of a bothersome curtain separating us from 1st class. As the plane took off it flew in our face. Flight attendants took great care of the 8 people up front and offered the rest of the plane the opportunity to buy stuff and drinks.
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3.0
Pros: The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country
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5.0
Cons: No AC
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2.0
Cons: Ground staff are extremely unprofessional In Casablanca
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5.0
Pros: Overall plane stability
Cons: No delays, better food, updated plane
review from
Flight status
Air Europa route map
Popular flight routes
Top airports served by Air Europa
- Madrid Barajas Airport (MAD)
- Palma de Mallorca Son Sant Joan Airport (PMI)
- Barcelona-El Prat Airport (BCN)
- Paris Charles de Gaulle Airport (CDG)
- Santa Cruz de Tenerife Tenerife-Norte Airport (TFN)
- Malaga Airport (AGP)
- Valencia Airport (VLC)
- Paris Orly Airport (ORY)
- Milan Malpensa Airport (MXP)
- Las Palmas de Gran Canaria Airport (LPA)
- Rome Fiumicino Airport (FCO)
- Amsterdam Schiphol Airport (AMS)
- Asuncion Silvio Pettirossi Airport (ASU)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Bilbao Airport (BIO)
Air Europa contact information
- UX IATA code
- +30 2238 5436 Call
- aireuropa.com Visit