Traveller reviews
Overall rating
6.8
Good
Based on 1,769 reviews
Boarding
6.9
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.4
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Aeromexico information
| IATA code | AM |
|---|---|
| Routes | 140 |
| Top route | Monterrey Gen Mariano Escobedo to Mexico City Benito Juarez |
| Airports served | 64 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveller rating
140
37
35
69
6
Find reviews that mention:
crew was great
flight attendants
connecting flight
flight was delayed
great flight
food was good
great service
customer service
first class
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2.0
retrasos excesiviz
review from
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6.0
We were sitting on the plane for half an hour before we arrived at the gate after landing. We had to wait half an hour to collect our luggage.
review from
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5.9
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
review from
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10.0
Pros: I like the service ,the food in thos fliggt back. Excelent
Cons: Better rules for people who put the seat back while we eating ,some crewmembee could say somethingreview from
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4.0
Cons: Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans.
review from
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8.0
Cons: Nice flt, competent and diligent cabin crew. But at ck in they assessed a $20.25 carryon bag fee even though my reservation via Kayak said one carryon was included. (It was within their weight and size limits) Even with empty seats they assigned me the non reclining row that abuts the restrooms (noise, smells, etc.)
review from
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2.0
Cons: boarding, we were told the flight was overbooked and we would have to wait for another flight
review from
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6.0
Cons: Terminal remota
review from
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2.0
Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am
review from
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8.0
Pros: Crew needs to smile more! :)
Cons: warm food!review from
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2.0
Pros: Online prompts for a flight I couldn't cancel.
Cons: Online prompts for a flight I couldn't cancel.review from
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10.0
Pros: Fee alcohol on flight! Crew was also very nice and welcoming.
Cons: Everything seemed fine.review from
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4.0
Cons: El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea.
review from
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2.0
Pros: Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business
Cons: Never use aermexico again or kayakreview from
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4.0
Cons: We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision.
review from
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10.0
Pros: In business class- great food and staff
Cons: All goodreview from
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2.0
Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO
review from
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2.0
Pros: No bueno
Cons: La comidareview from
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10.0
Pros: Boarding and deplaning was done three rows at a time. It worked great.
review from
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2.0
Cons: I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service.
review from
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8.0
Cons: The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway.
review from
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10.0
Pros: Crew was very friendly!
Cons: all was excellent!review from
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10.0
Pros: The crew was amazing, very respectful and very timely.
Cons: My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff.review from
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8.0
Pros: The crew was amazing , the site is ok
Cons: I love Aeroméxico , thanks for de service and the food.review from
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0.0
Pros: Nithing
Cons: Seat assignment with ticket bought 10 days priorreview from
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10.0
Pros: Crew was amazing!
Cons: Seatsreview from
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8.0
Pros: Crew friendlynesd
Cons: Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty.review from
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10.0
Pros: Plenty a space between seats. Ver confortable seats and small entertainment screens!
Cons: Better selection of movie?review from
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4.0
Cons: punctual arrive
review from
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2.0
Pros: Seat was okay, but I thought we weren't doing center seats because of Covid risk. That plane was packed tight.
Cons: They made me store my bag, because I had a guitar which has always been allowed as a carry on. Its a fragile instrument, and has always been allowed as a carry on.review from
Aeromexico FAQs
What is Aeromexico's carry-on size allowance?
Where does Aeromexico fly to?
What is Aeromexico’s primary hub?
How does KAYAK find such low prices on Aeromexico flights?
Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Los Angeles Airport (LAX)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Madrid Barajas Airport (MAD)
- Puerto Vallarta Ordaz Airport (PVR)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Chihuahua Fierro Villalobos Airport (CUU)
Aeromexico contact information
- AM IATA code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Overview of Aeromexico
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.