|Top route||Cancún to Mexico City Benito Juarez|
|Top airport||Mexico City Benito Juarez|
Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am
Pros: Crew needs to smile more! :)
Cons: warm food!
Pros: Nice people
Cons: Easy place to get around and nice people
Pros: Online prompts for a flight I couldn't cancel.
Cons: Online prompts for a flight I couldn't cancel.
Pros: Fee alcohol on flight! Crew was also very nice and welcoming.
Cons: Everything seemed fine.
Cons: El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran.
Muy mal por ustedes no por la línea.
Pros: Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business
Cons: Never use aermexico again or kayak
Pros: It was empty
Cons: I thing it was a connection flight
Cons: We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision.
Pros: In business class- great food and staff
Cons: All good
Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO
Pros: No bueno
Cons: La comida
Pros: Boarding and deplaning was done three rows at a time. It worked great.
Cons: I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service.
Cons: The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway.
Pros: Speedy service & easy to navigate.
Cons: Only COVID being under control!
Pros: Crew was very friendly!
Cons: all was excellent!
Pros: The crew was amazing, very respectful and very timely.
Cons: My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff.
Pros: The crew was amazing , the site is ok
Cons: I love Aeroméxico , thanks for de service and the food.
Cons: Seat assignment with ticket bought 10 days prior
Pros: Crew was amazing!
Pros: Crew friendlynesd
Cons: Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty.
Pros: Plenty a space between seats. Ver confortable seats and small entertainment screens!
Cons: Better selection of movie?
Cons: punctual arrive
Pros: Seat was okay, but I thought we weren't doing center seats because of Covid risk. That plane was packed tight.
Cons: They made me store my bag, because I had a guitar which has always been allowed as a carry on. Its a fragile instrument, and has always been allowed as a carry on.
Pros: Flight on time and professional crew
Pros: Flight on time and professional crew
Pros: Flight, plane, and crew were great.
Cons: MEX customs was a nightmare.
Cons: Everything, I will never going to use this software anymore.
Pros: Super nice!!
Pros: Everything but the flight it self was ok.
Cons: The weather
Pros: Flight was late, lost my conection and gave me a flight for next day
Pros: Great service, very puntual, we even arrived early
Pros: Premium feeling to the flight
Pros: Being high
Cons: If no one asked me questions
Pros: Nobody bugged me
Cons: I like attention
Cons: Way too much people... We're in a pandemic and the plane was Full. Unacceptable.
Cons: Airline is very unethical and need to be professional. I will never fly with them again .
Pros: Seats are comfortable. Compared to other flights there is more leg room.
Flight attendants where friendly.
Cons: The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip.
Pros: The crew was attentive.
Cons: Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected.
Cons: Flight was delayed 2hrs.
Pros: Never using this airline again
Cons: Horrible organization
Cons: Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos
Pros: Due to covid I understand the strict attitude but sometimes they are rude.
Cons: Better attitudes
Pros: Movies and shows. Blankets. Prompt staff on plane. Snack options.
Cons: Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made.
Pros: The flight was delay about an hour, on board. The crew was great.
No entertainment on board. Good complimentary bar.
Cons: Being on time
Cons: Nothing it was great Aeromexico is the best
Pros: Very communicative about things like bathrooms being closed for sanitation, turbulence etc.
Pros: The crew was good. The seats fine.
Cons: The sana distancia was not respected in the airline.
Pros: The flight was on time and the crew was great
Cons: The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked
Cons: gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!
Pros: everyone professional and polite very nice.
Cons: I cant think of anything
Pros: Crew was amazing and seats were very comfortable
Cons: Could be better not paying $180 for my bag!! I asked in Chicago for the price on my way back and they told me $ per bag! I trusted them and when I was at the airport they charged me 265 dollars for 3 small bags! They liked to me
Cons: The boarding process after getting off the bus to get on the plane.
Pros: Everything it was so fast and excellent
Cons: The food in the airplane
Pros: This was my first time flying with this airline and it went above expectations!!
Cons: It was fantastic!
Pros: Seat OK, but full row. Social distancing OK.
Cons: Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered.
Pros: gooe friendly service. Flights were on time.
Embraer 1900 performed well.
Cons: More English tranlation
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.