Beautiful Hotel and Treated Beautifully
We spent Christmas there and they provided us with a stocking on our door for Christmas Day. The staff was extremely helpful at every opportunity, and very responsive to our needs.
My only smallest complaint would be the expense. The hotel is very expensive, but the service largely drives that expense and it really made for a wonderful experience for me and my wife.
Beds were nice and comfortable, Bartenders were great and had suggestions to get value for your money.
Price was excessive compared to other hotels in the area. Considering the price, wifi was not included.
I have a problem with the ATM but they did not help me at all. They only said that the ATM is not of the hotel ,but I think they have to be more helpful in this cases.
Location and views are fantastic. I love these old-style character hotels.
Not up to the standards of other Fairmont Hotels we've stayed in. They messed up our meal reservations and even messed up the correction, so we never did eat there. Some staff really didn't seem to know what they were doing or could even answer or questions properly and never offered to find anything our or get back to us.
Nice but not as special as people say
The rooms are really beautiful.
The facility is under complete renovation. It wasn't as grand as you'd expect. Although the rooms are super nice, I think for the price there are a million better deals to be had. It's slightly over hyped in my opinion.
We loved it!
Great venue and staff!
Had an awesome time at the Empress for our 20th Anniversary. The people everywhere were super helpful and friendly. The location was excellent and within walking distance to so many fun things.
The afternoon tea was enjoyable but definely over priced.
I loved the huge comfortable bed, so much that I didn't want to leave it.. The staff were all helpful and polite which I like a lot...
There was no cold water provided in the room...
Go for a Fairmont Gold room
We booked a Fairmont Gold room based on another recommendation and boy was it worth it. The private lounge is spectacular, the concierges were all extraordinary (and made a big difference helping us maximize our 2 nights in Victoria) and the food and drink (including a fully-stocked honor bar) were fabulous. We felt like royalty.
High Tea at the Empress, the concierge was very helpful helping me book Helijet and bus service into and out of Victoria.
Very nice room, very friendly people!!
Stay in Downtown Victoria at the Queen of Hotels
This historic property welcomes you in the moment you step onto the property. The immediate attendance to your every need is immediately relaxing and makes you feel wanted. The location could not be better with the entire harbor visible form the front and every floor above as you exit your elevator. The entire city downtown is vibrant and easily walkable with something for every tase and experience.t
The room was a bit warm and may not have had air conditioning. We simply opened the windows and used a portable fan form the oversized closet area.
The Conde Nast number 1 ranked hotel on Vancouver Island, The Fairmont Empress raises regally over Victorias Inner Harbour. This luxury hotel showcases the spirit and energy of Vancouver Island in grand style. With her turn-of-the-century beauty, The Fairmont Empress resort captures the grandeur and elegance of a bygone era, while her facilities and services meet the needs of todays traveler. Whether its 18-holes of world-class golf in a pristine setting or a soothing aromatic massage with essential oils, the luxury chateau-style of The Fairmont Empress Resort Hotel in Victoria offers the perfect escape from the stresses of modern life. From exhilarating ocean-bound whale watching safaris, world-class cultural exhibits and mouth-watering local cuisine to scenic garden and winery tours, you will be awestruck by the countless experiences The Fairmont Empress and Victoria have to offer
Based on 9,899 reviews
Value for money
Policies vary by room type and provider.