Guest reviews
Overall rating
6.9
Good
Based on 22 reviews
Cleanliness
7.2
Comfort
7.3
Pick-up/Drop-off
6.6
Value for money
6.8
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
4
2
2
2
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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8.4
Pros: Staff was friendly and the rental process was quite efficient
Cons: The car was dirty and unwashed
review from
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2.0
Pros: Thrifty car location was not on Hollywood Ave. So I went to the airport and the Thrify booth was closed with a sign saying go to the Hertz Booth where the man was very rude and told me he did not do third party rentals. So he wanted to rent me a Hertz car completely ignoring the reservation I had and the charges that were paid the day before online and he would not listen to me. He was RACIST and Rude at the Hertz Booth and tried to duplicate charge my card for another rental. He refuse to correct the problem which I was not able to rent a car. My card will be refunded as i recurved a letter saying it would.
Cons: First of all you did not tell me that Thrify was closed down on Hollywood Avenue Sevondly you did not tell me that the Thrify Booth was closed and that people would be sent to Hertz where this same older Racist rude white man would say I don’t do third party rentals this is my second experience with him.
review from
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2.0
Cons: I did not get a car
review from
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4.8
Cons: They charge me twice and have not give me the money yet back, i spend 1 hour a day trying to get in contact with them, you guys charge me when i request for the rental and the rental company charge again a day before returning my car
review from
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8.0
Great employees
Pros: Easy pick up and drop off. Employees were great!!!
Cons: Nissan Versa as a mid size, while the car got good gas mileage it was small and did not drive well, affected dramatically by slight breeze and steering pulled. It was a challenge to drive for a road trip.
review from
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2.0
Cons: When my son and his girlfriend returned the car in New Orleans, they told me that they were treated very rudely.
review from
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8.8
Kia Sorrento
Pros: easy to drive, comfortable driving position
Cons: 3rd row seat was difficult to use and uncomfortable for all
review from
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8.0
Thrifty good, local office ok
Pros: The car was clean and the rental process was quick once I got a hold of the employee.
Cons: I had problems contacting the local thrifty office in the 2 times I tried to call them. The first time was to get my car while waiting for my luggage. The second time was to extend my rental. Iended up calling the national number to extend my rental w no problems.
review from
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2.8
Aweful
Pros: The price was ok and the ease of online renting it through Kayak.
Cons: Everything! The car smelled aweful! I literally had to ride with the window down it was that bad. Then when I brought it back there was no one at the counter at the airport to return the car. After waiting for almost 20 mins - I finally asked the person at the Enterprise counter if anyone was working at the Thifty counter so I can return the car. I was told that Hertz now owns Thrifty so I can bring it to them. I was rather annoyed .. why didn't they (Thrifty) have a sign saying as much? So unprofessional.
review from
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9.2
Pros: The van was very clean and the check in process was easy.
Cons: Local phone wasn't answered by an agent when we were trying to locate the rental office.
review from
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3.6
Pros: It was very easy to pick the car up and drop it off it the airport.
Cons: The price on my receipt from thenni picked the car up to dropping it off almost doubled. We were asked about adding an extra driver, and as I thought this was included in our first "final" price, i did. It was not explained to me that the charge was added after I had already signed. Total scam, I will never use Thrifty again.
review from
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4.8
Pros: The car was nice and clean
Cons: I was charged almost twice the quoted price. When I've tried to call to dispute this overcharge, the hours are terrible and I can't call after work. Very upset.
review from