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One location in Southeast Houston
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Reviews
6.0 Okay
Anonymous, Aug 2024
Passenger van
2.0 Poor
Anonymous, Apr 2024
Intermediate
8.0 Very Good
Anonymous, Apr 2021
Cons:
No Issues8.0 Very Good
Anita, Mar 2021
Pros:
Staff was friendly and helpful.2.0 Poor
Anonymous, Dec 2020
Pros:
NoCons:
Suv needed a tune up6.0 Okay
Justin, Nov 2020
Pros:
Easy check inCons:
They charged me for gas even though I filled up prior to returningOne location in Southeast Houston
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Reviews
2.0 Poor
BJ, Jul 2024
Intermediate
2.0 Poor
Anonymous, Jun 2024
Full-size SUV
6.0 Okay
LaKeisha, Apr 2024
Economy
6.0 Okay
Anonymous, Mar 2024
Intermediate SUV
2.0 Poor
Anonymous, Jan 2024
Passenger van
2.0 Poor
Anonymous, Jan 2024
Intermediate SUV
One location in Southeast Houston
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Reviews
10.0 Wonderful
Anonymous, May 2021
Pros:
Quick process. Showed up they had my reservation they were ready to go took me less than 5 minutes to get my vehicle. Upon returning, staff saw I had oversized item and instead of making me transfer to a shuttle they drove me to the airport in my vehicle. Very much appreciated!Cons:
No improvements needed. Everything went as planned!8.0 Very Good
Anonymous, May 2021
Cons:
Only one person left to check in over 12 customers. Waited almost an hour to get checked in. Car was not clean but was the only one available. I was told the car wash was broken. Disappointed because I was attending a funeral with family.4.0 Mediocre
Robert, Apr 2021
Pros:
Unfortunately I didn't have a good experience with any of this process at the Hobby Payless/AVIS location. I hate leaving bad reviews however each part of the process was full of problems and deceiving tactics.Cons:
They had no vehicles ready to pick up that were in the size that I had a confirmation number for. They use this excuse to force you into having to pay to upgrade to another vehicle. I was asked to either wait (an unknown amount of time) or pay 20.00 a day more for a truck. Then after you agree to the new price they tell you they will email you all the paperwork. So you leave with no proof of cost and absolutely no paperwork. I logged in to my credit card account later that day and noticed I was charged 540.00. My original rental was confirmed as a full size car at 310.00 and that included the taxes and fees. So if you add the 20.00 each day you will get 60.00+ a few dollars for additional taxes. So let's add 20.00 for those. So it should have been 390.00. The drop off was easy and I spoke to the lady checking me back in and asked her if I would be charged an additional hour because I arrived at 11:09 and I was supposed to be back at 11:00. She said absolutely not. She knew I had to wait on 2 cars to figure out how to return there car and make their way into the lot. They is why I was 9 minutes late. She even said that she would make sure I wouldn't be charged for the additional hour. Guess what..... I got charged for 31.00 additional dollars for the hour.2.0 Poor
Anonymous, Mar 2021
Pros:
The car was Ok. for a $110 USDCons:
Please pay attention to customers reservation prices. The reservation was made to pick up the car at hobby airport but my plane arrived to George Bush Airport. I tried to get the car at George Bush airport and the lady at Avis told me that it was possible but she did not mentioned anyting about price changes. So when I arrived to the car and read the papers, surprise !!!! the price was not $110, The new price was more than $450 USD !! Unbelievable. so I went back to the office and cancelled the operation. Now there is a pending charge from Payless car rental charge in my credit card for $595 USD.4.0 Mediocre
Anonymous, Mar 2021
Pros:
The drop off process was very user friendly. We had an early drop off, so had to use the after hour drop off. Drop off was smooth and quick, maybe totaling 5 minutes tops. Price was cheap enough that we got a little better option than we would with Avis or Budget at the same price.Cons:
So Payless has now merged with Avis and Budget. This is a good idea, but neither of the Avis, nor Budget clerks knew how to link into Payless' account to pull up our reservation. After a solid 20 minutes and multiple texts to their boss, we were finally issued our rental. There was no opportunity to look it over for damage, they just kind of pushed us out of the building with vague directions as to where the vehicle was located. We found much damage (cracked front bumper, dents in the doors, tire rash to the rear, chip in the windshield, and a variety splotches missing in the paint from rocks) but were never told about it, or relieved to find out that they already knew about it. Also, a weird addition, we kept finding finger nail clippings in random interior spots... glove box, center council, in the media cup holder, on the rear seatbelts... just strange.10.0 Wonderful
Anonymous, Dec 2020
Pros:
They were quick. No hassle.Cons:
Cleaning the car better. You can tell it was rushed.One location in Southeast Houston
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8.0 Very Good
Dionnie, Apr 2021
Cons:
The car interior had a weird smell. I stopped by a gas station to pick up some are refreshers. After that the smell was not detectable.8.8 Very Good
Anonymous, Sept 2020
Cons:
Price10.0 Wonderful
Christopher, Jan 2020
Pros:
The car was brand new!! Smelled great!8.0 Very Good
Tamara, Oct 2019
Pros:
Avis was great! The service I reserved thru was terrible---- didn't include all costs & was $100 more than I anticipatedCons:
Include taxes with the overall prices2.0 Poor
Anonymous, May 2023
Intermediate SUV
2.0 Poor
Anonymous, Sept 2022
One location in Southeast Houston
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Reviews
9.2 Wonderful
Anonymous, Nov 2020
Pros:
Quick dropoff. friendly dropoff. Good car with low mileage.Cons:
Pickup personnel were a bit brusque. Pickup personnel could not tell me if my wife was also authorized to drive the car.9.6 Wonderful
Anonymous, Oct 2020
Pros:
Drop off aas super easyCons:
Just have a sign or something that says attendant is on break or something. We arrived at 9pm and it looked as though they were closed.2.0 Poor
Anonymous, Oct 2020
Pros:
Nothing didn’t have the car I reserved and waited for over an hourCons:
Everything2.0 Poor
Victoria, Sept 2020
Pros:
When I arrived in Houston, myself and a group of other people were told that there were absolutely no cars available. This information not only ruined my trip but I felt it was very unprofessional for National to relay this information through the shuttle bus driver rather than a manager. The next day when I called to see if a car was available, I was told that if there was one, my total was be 159. That was DOUBLE my original rental price for half the day. I am extremely dissatisfied with National and will NEVER book with them again.Cons:
If I had gotten my damn car!2.0 Poor
Anonymous, Jul 2020
Pros:
The staff/ Manager was absolutely rude and not helpful. She claimed the vehicle I reserved (full size SUV was not available upon my arrival at my reservation time. Asked if I wanted to wait or downsize my vehicle for what’s available. No wait time provided. Said it can be 5 min. It can be 45 min. Worst experience ever. Never again.Cons:
Staffs attitude, customer service, pickup process and vehicle availability.2.0 Poor
Javier, May 2023
Premium
One location in Southeast Houston
One location in Southeast Houston
Locations in Southeast Houston (Houston)
8200 Telephone Road
+1 281 616 7471
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No reviews available
One location in Southeast Houston
Locations in Southeast Houston (Houston)
8200 Telephone Road
+1 281 616 7471
Filters
No reviews available
One location in Southeast Houston
Locations in Southeast Houston (Houston)
Filters
No reviews available
One location in Southeast Houston
Locations in Southeast Houston (Houston)
7600 Airport Blvd, Houston, , USA Texas
+1 914 368 0091
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No reviews available
Yes. Based on our information, ALAMO in Denver Harbor / Port Houston is the cheapest car hire location in Houston. It is located at 7600 Airport Blvd.
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