8.0 Excellent6 Feb 2021
Pros: .the price was goodCons: The pickup was a pain. There were no signs telling me where to find the Payless counter. The car shakes at highway speeds (I assume wheel balancing is needed) and 2 of the tires were at 22 PSI, SO I had to put air in them once I got it
8.0 Excellent5 Feb 2021
Pros: The price and availability was great!Cons: There was really poor signage in ATL and we ended up having to hunt someone down and drive to a garage that was not labeled Payless. It cost us a lot of time and energy
2.0 Mediocre25 Jan 2021
Pros: The car itself was nice, clean and good quality.Cons: The day after we ordered the car through Priceline (nonrefundable), our flight changed to 1041pm arrival. We had ordered for 8pm pickup. I tried for weeks and weeks to contact the Nashville Payless desk to ask about a late pickup. There was never any answer. The phone system was apparently out of service, as it always went to a fast busy signal. We tried to work with Priceline for help, and we also called the Payless national customer service number, but neither were any help. All they could tell me was to call the local desk and nobody would offer to try to contact them directly for me due to the phone issue. The best I could get was that I could come back the next day and pick up my car at 7am when they opened again. Well, when I arrived at the Nashville airport at 1041pm, I tried to go to the desk just to see if anyone was there. There was not. I went up to the car lot and there were three floors with various rental brands, none of which were marked for Payless. There was no signage at all as to where to go for Payless cars. I went to one of the floors and asked one of the other companies as was told that he was pretty sure the Payless guys left for the night, so I took an Uber to the hotel and another Uber back in the morning at 7am. I went to the desk again, and nobody was at the desk. I went back out to the parking lot and talked to a person from another company and he said yes he could help me for Payless cars. Again, no signage, just randomly asking someone and he luckily said he could help me. I told him about the experience the night before and he implied that if I would have come to this floor last night, there would have been someone here to help me. I was very, very frustrated because I could have saved approximately $50 on Uber charges. Then, when trying to return my car at the Atlanta airport, we followed the signs to the Payless lot, where again, nobody was present. I went to another desk and asked where to return Payless cars, and they said Avis lot. We ended up have to go around the loop 3 times until we figured out how to get to the Avis lot and finally yes someone there could accept the return of the car. It was unbelievably difficult and frustrating.
6.8 Good15 Oct 2019
Pros: Service was quick and efficientCons: They did not have the car requested or one that was similar and I had to upgrade and pay an extra $20 actually $30
3.6 Mediocre2 May 2019
Cons: Waited 30 minutes in line for agent. Given Avis car Dropped off in ATL at Avis, told to go to counter with no explanation why. At Avis counter, told car was Payless so had to then go to Payless contours on other floor. Payless agent was rude, never saying hello, thank you-poor CS!
7.6 Good11 Apr 2019
Pros: YesCons: The car was terrible, and should have never been in the fleet. It was a 2014 Jeep Patriot that had no blue tooth and had 35,000K miles on it. Rust on the back of the vehicle.
10.0 Excellent9 Apr 2019
Pros: Staff was super helpful and FAST. No exaggeration, I walked up to the counter at 10 and was walking away 9 minutes later.
10.0 Excellent13 Feb 2019
Pros: Easy sign in, great upgrade and nice service all the way around. Great deal for the suv.Cons: Nothing, all good.
7.6 Good30 Dec 2018
decent pricePros: decent price for 18 day rental.Cons: car inside was very dirty. WE had to clean the windows and the dash from mud as well as the back of the front seat was muddy from people's feet. Otherwise the rental was fine.
6.0 Good13 Dec 2018
Cons: Car wasn't as clean as usual and smelled like exhaust when the heater was turned on.