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2.0
Didn’t honor initial rental agreement. Terrible customer service.Reviewed 27 Sep 2022
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2.0
My message to thier customer service team: Hello, When I went to the rental pickup today I had reservation for a BMW 3 or Audi A4 (or similar). The desk agent said that he was giving me a free upgrade to an Audi A8. When I told him that credit card covers my rental car damage, he pushed hard that since that car is a very expensive one that my card wouldn’t cover it and if there was a scratch it could hundreds to thousands out of pocket. I told him that in that case I don’t want the car. He told me that there was no other option in my class car that I booked or I could have a tiny Corolla. I didn’t want to be cramped in a small car so I agreed to the A8 and the insurance. When I got in the car and tried to pull it out of the parking spot, I had a lot of difficulty maneuvering it and was very uncomfortable driving it. There were several cars in the garage that I would have been fine driving so I went back to the agent and told him I couldn’t drive the car. He insisted over and over that the other cars weren’t available. He never consulted a manager or offered any other solution. Finally someone else came over and assisted me and was able to set me up with a BMW X3 which was perfect. The problem is that both insurances are still on the rental agreement and I never wanted or needed it in the first place. I believe that the agent pushed that car on me so I would agree to the insurance. This is not an acceptable practice! I would like the insurance removed from my bill.Reviewed 21 Sep 2022
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8.0
I was charged for one extra day because I wanted to pick the car up earlier, but it wasn't available when I arrived early. Other than that, I thought the drop off process was very easy and I liked the carReviewed 5 Sep 2022
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4.0
We had 2 cars reservations we made in Kayak website for our trip to Europe. When we got to Sixt at Munich, they told us our reservations are without any insurance for the cars.... We tried to explain to them that according to our reservations in Kayak website we need to have basic insurance, but they were very stricted, and asked us to add... 350€ for each car for the insurance! The cars were great, and the drop off service very efficient, but the value for money, after this addition, was not so good.Reviewed 1 Sep 2022
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10.0
Easy!!! No suggestions for improvementReviewed 28 Jul 2022
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10.0
Really fast serviceReviewed 5 Jul 2022
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2.0
It turns out that if you come more than one hour past the time of your reservation, your reservation is voided and you are charged a much higher price. That is basically a scam, since it's hard to know exactly when you'll arrive on an international flight.Reviewed 21 Mar 2022
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4.0
What I liked: pretty fast pick-up What I did not like: I was billed charges which were not agreed: refuelling service + higher rate for upgrade choice than what was offered me.Reviewed 13 Jan 2022
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10.0
Drop off not clearly indicatedReviewed 12 Dec 2021
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2.0
No one was there when I picked up the car.Reviewed 6 Dec 2021
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10.0
The agent that helped me was excellent! And the car I rented was terrific -- a Mazda. I will rent from Sixt again the next time I'm in Munich.Reviewed 5 Nov 2021
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10.0
Clarity as to whether the vehicle can be dropped off on return without any human intervention…Reviewed 1 Oct 2021
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