Car Rental at Munich Franz Josef Strauss Airport

2.5 hour wait for pickup!

Pros: The car was good. We rented a van that seats 7 to have extra room for luggage. We were at the Munich Airport location.

Cons: Our travel plans were changed due to a flight cancellation, so we tried calling Avis and they were useless and rude. They told us the only option was to take a taxi to the original location and take our chances that they held the car. We did that and waited in the Avis line for 2.5 HOURS! The price ended up more than expected, wish we would have just flown and taken the train.

Customer Experience was Poor

Pros: I rented a Mercedes C - class - of course the car was nice

Cons: I waited I. Line at the counter for 1hour and 15 mins to get my car. This set me back that amount getting to my destination. The GPS in the car was either not up to date of missing information. I had to stop using it and use my cell phone “google maps”.

Citroen C4 Catcus

Cons: Horrible car. I can’t believe it is apart of your inventory. I reserved a Ford Focus type. When the Avis agent said the Citroen is all that he had available I was completely fine with it. It looked ok but the driving experience was aweful. It shifts so hard you rock back and forth between gears and it is an automatic. It has no horsepower. Pulling out onto the highway or getting onto a round about was almost dangerous. And I get the whole motor shutting off when you stop but it takes too long to recover and the car starts to roll back before it can start back up. Really a problem when someone else is close behind you. Wish I had turned around and took it back to the airport but I needed to get to me destination.

Cons: We left a pair of glasses in the car at the Munich check in. I has been impossible so far to find a phone number that gets answered at the location so we can ask if they found them. The lost and found form on the internet does not include foreign locations. Any suggestions?

Never again!!!!

Cons: They did not even have a car for me when I arrived in Munich, Germany. I had to completely change my plans and spend a lot of extra money last minute so that we did not have to sleep on the side of the road. Not the best way to start your vacation in a foreign country. After this experience, many people told me that Avis is the worst company and I completely agree! They didn't even try to get me a car! They just said, "none are available at that location".