Pros: Staff was friendly but a little overbearing trying to add options and bigger car. Drop off was very easy
Cons: I think the hidden costs could/should have been explained better. I booked my car for about $400 for the week, which I thought was a great deal. Then I had to pay for extra drivers, vat tax, premium location fee, and 3 times the price of gas to fuel it. I will never use Sixt again and I plan on coming back to Germany within the year. The price practically doubled from my reservation!
Pros: The car was okay, although not the car reserved...
Cons: The car wasn’t super clean when we picked it up, but when we dropped off they said it was dirty. The drop off person in Munich also told us there was a lot of damage (there wasn’t- we have photos) but it was okay because we “are American, so rich.” I would not rent from here again.
Cons: I reserved a manual transmission car but was given an automatic. There were no other manual vehicles available at the time of pick-up. It could have been a better experience had the reserved car matched what was actually available.
Cons: The cost of insurance was extreme
Pros: People working for Sixt were very helpful.
Cons: Did not have specified car type.
Simple, Clean and Easy
Pros: It was a smooth process to pickup and return the vehicle.
Rude front desk in Frankfurt
Pros: was in a car accident that was not our fault. The adjuster was very helpful.
Cons: The front desk attendant in told me that they did not have an A5 convertible that I requested. She then told me that the bmw 220 was the same size. When I went to retrieve the car it was smaller. When I went back to the front desk she said that I had no proof that I had ordered an A5. These two statements can't both be true. I am disappointed in the way I was treated and at the least I was never even offered an apology. I have rented from sixt in California and the experience was wonderful. this was not. I paid a premium for this rental and did not get that in return.
Pros: I rented a convertible and was given the Mazda M-5. It is so fun! Very fast. Handles great. Never had considered I'd like a mazda!
Cons: Nothing. Very professional staff and quick as well!
Good car extra fees
Pros: Reliable car.
Cons: I paid for a reservation in full in advance for five days but ended up needing the car for only four days. They charged me extra to return the car early!!! Makes no sense...
Trying to push damage on customers
Pros: Car is ok
Cons: Car handover done without agent present in a dimly lit garage, impossible to spot all damage that is present on the car at the moment of the rental, then they will push any undiscovered damage on customers.
Car will be gone after flight delay of one hour or more
Cons: Twice Sixt gave away our prepaid rental car because we arrived more than an hour late at the counter, due to a flight delay. Even though you prepay the car in full, added your fight number on the reservation, and did not cancel the reservation, the car was handed to others and we had to return after 20-30 minutes before another car was ready.
Cons: Never communicated in emails ahead of time or when picking up the car that the drop off location was different. This information was only located in buried in the rental contract.
In the end no big deal, cause they accepted the car where I picked it up, after giving me a bit of grief, but they should still articulate this more clearly.
Premium (Mercedes-Benz C-Class Wagon or similar) is the most frequently booked car hire type from Sixt in Frankfurt am Main.
Sixt has 10 car hire locations in Frankfurt am Main. Take a look at our Sixt hire location map to find the best car hires near you.