Raleigh Car Hire

Cons: I reserved a truck, when I got to the rental place the man behind the counter said they don't have trucks and never have had them. I asked why the said they had them on the website and he said it wasn't his problem. He offered me a Chevrolet Equinox and I said that wouldn't be large enough he said " if you're not going to take the equinox then I can't help you so you need to leave." I left and called Dollar cust service, and all they said I could do is file a formal complaint on their website. Luckily National was next door and they were able to get me set up with a truck and helped out with the price of a last minute booking.

Cons: Too few attendants Tiny car; my wheels spun on the rainy road. No choice for the money I did not rent a compact, but that is what I got!

Cons: Unfriendly, lying staff Wrong car category Poor service Dirty rental car station

Cons: Shuttle pick up was slow. Every car rental shuttle came by at least 3 times before Dollar came. Had to call them.

Cons: The agent servicing our return was rude and dismissive and dragged her feet. It was one of the worst customer service experiences with a car rental ever.

Cons: Dollar did not honor its advertised AAA benefit of having another AAA driver added for free and when I told them I did not want the extra driver if there was a cost, Dollar was unable to remove the charge.

Cons: I didn't like that they told me I was getting a full size truck, then they told me I was getting a mid size, and then they gave me a full size. I went through a toll and there was a $15.00 fee.

Cons: not much power

Cons: Poor service, extra slow bus, and had literally 0 cars when we showed up. Didn't offer to help us rebook either.

Cons: Nothing

Cons: The car smelled like smoke. That was the only negative thing we experienced.

Cons: $50 for prefilled gas is rediculus when the rental filled up with $15.

Cons: after checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.

Cons: They tried to charge me for gas, even though the needle was past the full mark, because I didn't have a receipt, which I was never told I needed. Guess it was on the 5 page contract. The car was dirty The car was not ready when I left the counter to go pick it up. Had to wait in line to be told they hadn't washed it yet.

Cons: they did not have our car and the replacement was so bad we had after a couple of day trade in on a cargo mini van

Cons: I failed to check the gas gauge before leaving and got 34 miles down the road and had to stop and fill up the car which had only a quarter of a tank in it. Spent a half an hour on the phone going through 9 different people before the last one told me she would put in the file that I was returning the car with half a tank as we agreed. Was going to return the car 8 hours early but was running behind and called to let them know I would be about an hour late and asked if my records show the gas agreement and was told no information was in the system about this. He said he would do it. Returned the car and was told again no information was in the system. Showed my gas receipt and the manager finally fixed the problem. Will never rent from Hertz again because of this.

Cons: Taking it back (I wanted to keep it!) lol Otherwise, I really have nothing negative to say.

Cons: They debated about which suv to give us and then the one they gave us had not been cleaned on the inside from the looks of things

Cons: 200.00 holding fee regeadless if you use credit card or debit card

Cons: Nothing.

Cons: Due to more cars being returned than expected, there wasn't enough help at check in, but they corrected that as soon as they could. Everyone was very helpful, once the staff was in place.

Cons: I typically rent from Enterprise once a month but last wkd (10/14) all Raleigh "quotes" were triple the amount bc of the storm. Regardless, an economy car went from 15/day to $70.00 a day & that's so wrong. I ended up finding a car at Hertz for 3 days for $63.00 so I won't rent again from Enterprise. I've always been happy with customer service etc but that just put a bad taste in my mouth esp when people are in some hard financial situations due to the storm.

Cons: Car had a slight musty odor.

Cons: We reserved a mid sized SUV. When we arrived at the lot, a small 4 door car was presented to us as our car. I quickly pointed out what we had requested. Then there was this awkward shuffling of oh, yeah, you can get that Jeep over there if you want. The 4 door was lees than the SUV making me think bait and switch. We moved past that, then I signed all the paperwork only to have the girl tell me it again as she hit cancel. So, we did it all again and got to the exit and the gate guy asked when we had 2 receipts. I explained what happened and he gave me both receipts in case I was double charged. We ended up on a toll road at one point. Typically car rental companies will give you options in this case but Enterprise told us nothing about this. When we returned the car, the girl asked us about our experience and I told her what had happened. She chalked it all up to new people working there and getting up to speed. I thinking even new people can read.... So, she kept asking me what she could do to make it an excellent experience, I finally told he tht wasn't happening and we walked. This location appeared very disorganized. I've had a few issues with Enterprise in the past, so I will NOT be using their services again. I am retired and was a worldwide business traveler for 35 years: this aint good customer service.

Cons: expensive insurance

Cons: waited almsot an hour and the car provided was mechanically unsound- returned it and went to Avis

Cons: I reserved a Silverado or comparable. Thrifty had my reservation and knew I was coming to pick up a truck. After driving an hour to pick it up the manager told me they don't have trucks at that location. I don't understand how Kayak can rent a vehicle that doesn't exist.

Cons: Was not cleaned, had dog hair covering the backseat. Brake issues had a lot of grinding Was charged more than twice after the the attendant said they would upgrade me at 'no extra cost' due to lack of inventory. They charged me an extra 20 dollars per day on a car that should have only been 14 dollars per day not including tax and fees.

Cons: Nothing.

Cons: I dropped off my car at 9:30pm, and there was no one in the office. This was frustrating and made the drop off difficult.

Cons: The staff that assisted us with pickup. Nothing should be so difficult.

Cons: I was not give them "Specialty Car" which I rented but rather a "Manager's Special" which is the cheapest, smallest car they have. This is NOT what I rented. In fact, the price I paid for the "Specialty Car" was MORE than I would have paid had I rented the cheapest car! Vehicle had molding literally falling off the door, tar or something on two doors. I had to replace it in the freezing 25-degree cold. (And the automatic doors to the rental facility would not open-- had to be pried open every time I walked in!) Keys were mixed up.. gave me the wrong keys to the car... had to go back and pry the doors open again and get the right keys... things were totally screwed up. Nice people, but will NOT be doing that again, ever.

Cons: I was told the extra insurance I paid did not cover me with Thrifty? Very unhappy I paid it to Kyak for nothing!

Cons: Shuttle took 45 min to show up, meanwhile other car rental agencies all stopped by four separate times each to drop off and pickup passengers. Once the shuttle arrived it was too small for all customers. At the car rental office, the employees were not prepared to process that number of customers in a timely manner. Overall it took 90 to get my car, unacceptable. I have already cancelled my next rental with Thrifty and won't patronize that company again.

Cons: I had a reservation for pickup at 8am (I planned on getting there at 8:30am). I got a call at 8:04 saying they wouldn't have a car till 11:00am, but I could call other Budget locations around Raleigh and have my reservation moved. I asked them to do this calling, which they made clear they wouldn't do. I called around and couldn't find anything. I called back to ensure they would have a car at 11am. They didn't. I cancelled the reservation.

Cons: Car that was rented was not available even with advanced notice, staff was extremely unprofessional and actually rude, long wait, just a very poor experience,Ii apologize in advance for being so blunt but if this is typical business practice i would say this company is spiraling toward closure which is a shame for all those who would be affected. I pray that a positive change would happen within this company, thank you for the chance to express my concern.

Cons: Pick in downtown Raleigh wasn't ideal. It would have been easier at the airport.

Cons: The car had some trash in it and was an upgrade that we had to pay for even though there was not a car waiting for us at our designated pick up time.

Cons: Van had some trash from the previous users still in it. The attendant came out and cleared it.

Cons: When I picked up the car, it was dirty both outside and inside. Not being smart and checking out the car, I drove it off the lot. I was 45 min out when I noticed a terrible smell, and when I got out of the car, there was VOMIT in the back carpet!!! This stain looked like it *MAY* have been attempted to be cleaned, but obviously still had the smell and clearly a stain. They were NOT accommodating to replace the rental, and made me do the lag work (after 3 failed call attempts to other places).

Cons: Nothing

Cons: When I booked, I put RDU airport as pickup. What I ended up with was 25 miles away from the airport. Why would I not get an obvious notification of this during the booking process. I ended up spending more money and was inconvenienced.

Cons: Everything- no cars at pick up time, wrong car, smelled like smoke, and dirt everywhere. I have a video.