Palermo hotels near Piazza Castelnuovo

Cons: Tv, safe, elevaotor didn't work. Walls VERY thin. Confused our day of check out but hotel didn't say anything until after we checked out. Once we realized our error, requested refund, they said no so then we we said it was our room and we may come back. They later texted that we made them lose a customer because we didn't go back....so they wanted to be paid for the room twice.

Cons: Nothing

Cons: We should have been informed at check-in about that there was no hot water and no heat. We overheard a guest complaining at check-in and we where sold that it was resolved and everything would be OK within a few hours. To add insult to injury I was given a room that did not resemble anything that I booked although immediately after complaining I was shown another room that was what I did book. (And it was spectacular.) But this new room was cold, very cold, we went out to diner and when we returned a couple of hours later it was still cold. They did immediately help by providing us another room that was much hotter. I understand that issues such as this happens, what I find distasteful was that the gentleman at check-in downplayed it and was deceptive about reality. We should have been informed and allowed us to have a choice.

Cons: Breakfast is not really diverse but it taste good and was fine

Cons: 1. Front desk guys lacked customer service skills. They were rude and unwelcoming. 2. Overall appearance of hotel looks old and dirty. It would benefit from major renovations. The furnishings, fixtures and decor were outdated, the bed was uncomfortable. the bed spread looked old and dinghy. 3. Thank goodness we stayed only 1 night.